One Millimeter Mindset

MAY 13, 2019

All of us have professional communication habits. When professional bias and baggage influences our professional communication, everyone is impacted. If you do not think your professional communication is impeded by your biases, ask yourself these two questions. Why do I feel uncomfortable? How come I feel incompetent?

Communication 61

Communication Workshop Download Employee Experience 61

One Millimeter Mindset

JUNE 6, 2019

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. Is there an experience gap between pre-sale promises and post-sale customer and co-worker experiences? Her playbook of communication hacks, Do YOU Mean Business? Then, take the next steps.

Customer Expectations 70

Customer Expectations Sales Workshop Connections 70

One Millimeter Mindset

MAY 20, 2019

Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance. These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills.

Communication 69

Communication Workshop Download Presentation 69

Experience Investigators by 360Connext

NOVEMBER 30, 2021

In my work consulting, training, and running workshops , one consistent theme I find is teams are super eager to begin the Customer Journey Mapping process. Are centered around sales and marketing as they relate to the business. Developing CX Personas: The Step Before Journey Mapping. Motivations. Frustrations. Emotional Drivers.

Customer Journey Mapping 367

Customer Journey Mapping Customer Experience Customer Journey Touchpoint 367

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? Or worse, something in-between.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 86

Sales Workshop Culture Leadership 86

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Workshop Customer Retention 72

One Millimeter Mindset

MAY 30, 2019

Let’s explore three ways you and your team can become proactive by collecting client feedback to improve team communication. The first way client feedback catalyzes improved team communication is by continuously communicating with the customer! All because you are expanding the quality of your team composition and communication.

Communication 61

Communication Feedback Workshop Download 61

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. As a result, customers become disengaged because of these often unintentional communication barriers. As a result, customers become disengaged because of these often unintentional communication barriers. Let alone with them.

Customer Retention 69

Customer Retention Communication Workshop Customers 69

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 73

Article 2024 Customer Service Loyalty Programs 73

BirdEye

AUGUST 7, 2023

And include information about common car issues, images, and videos showing how your workshop solves these issues. Auto repair marketing combines digital and real-world marketing strategies to generate leads, increase sales, and spread brand awareness. Email works great as a communication, promotional, and lead-generation tool.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

Oracle

JANUARY 12, 2021

If it seems like there are no longer any boundaries for how and when sales meetings happen, that’s because there aren’t. In a recent research report , 90% of sellers reported that they’ve taken sales calls in unusual places. Marketing and sales teams need a shared set of metrics to define the sales/marketing pipeline.

Sales 52

Sales Workshop 2021 Download 52

ijgolding

MARCH 14, 2017

If you have ever worked in a company that is looking to improve its sales, often Customer Experience(CX) is defined as the solution. Normally a CX expert is drafted in and a workshop created for the key stakeholders. It is generally agreed that the model should be communicated and a plan developed to tackle the issues raised. .

Workshop 59

Workshop Customer Experience Travel Culture 59

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Customer-centric Culture & Communications. And much of that culture starts with communication.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Workshop 110

Workshop Sales Presentation Communication 110

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

APRIL 23, 2024

Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. This loyalty translates into substantial financial benefits, as loyal customers are not only more likely to make repeat purchases but also to advocate for the brand, thereby increasing referrals and sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

NOVEMBER 20, 2020

By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Make it step-by-step to include every communication touchpoint. Consider having on-site training workshops by customer service experts. The workshops are customized to meet the unique needs of your employees.

Customer Service 145

Customer Service Net Promoter Score Workshop Document 145

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? So you do not have to think about a thing!

Workshop 120

Workshop Sales Presentation Communication 120

ShepHyken

SEPTEMBER 7, 2023

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Emphasize empathy and transparent communication with customers. Partnering with your sales team here can help. Provide them with checklists, guides, and best practices.

Customer Success 135

Customer Success Return on Investment Customer Centricity B2C 135

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

ShepHyken

DECEMBER 3, 2023

Ask questions, brainstorm with it, let it support your communication efforts, write your emails, and much more. Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover.

Article 61

Article Customer Service 2023 Loyalty Programs 61

BirdEye

NOVEMBER 29, 2023

Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Showcase products and communicate essential business details. Host events and workshops Furniture businesses like Crate & Barrel host in-store events and workshops, creating a community around their brand.

Marketing 57

Marketing 2024 Advertising Social Media 57

Customer Bliss

JANUARY 10, 2019

Michael and his team needed to create movement around a communication and channel strategy to keep clients. Use Education and Emotion to Communicate with the Customer. His sales team positively encourages customers, telling them that they have the power to make a choice that matters. Retention strategy.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Workshop 155

ShepHyken

OCTOBER 23, 2023

Eight Key Communication Lessons That Can Improve Your Customer Relationships by Forbes Councils Member (Forbes) When it comes to communicating with customers, every company has their own way of doing things. I especially like lesson number eight, which is that sometimes, no communication is the best communication.

Article 64

Article Customer Service 2023 Contact Center 64

Experience Investigators by 360Connext

MAY 26, 2020

The service blueprint conveys what people, processes, systems and communications are required to deliver on the best experience for your customer. They might receive confirmation communications and updates on their delivery. A sales associate manually processing a customer payment. A workshop preparation checklist.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Workshop 143

ShepHyken

APRIL 14, 2024

Acquiring new customers can be difficult, and so gaining a loyal customer who happily returns to purchase your product or service again and again not only saves the company time and resources but ensures they have steady sales for a long time to come. Connect with Shep on LinkedIn.

2024 73

2024 Net Promoter Score Article Loyalty Programs 73

One Millimeter Mindset

MAY 5, 2020

How will you move one millimeter beyond comfortable sales, design and engineering tactics? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Workshop 95

Workshop Sales Communication Innovation 95

One Millimeter Mindset

MAY 19, 2020

So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? Or your employer.

Seminar 104

Seminar Workshop Presentation Webinar 104

SurveySensum

JULY 4, 2022

STAGE 6: After-sales. The consumer may visit the brand’s workshop to get the maintenance or repair service done or check the car’s spare parts. . Take a survey before the sale of the car – Pre-Sales Surveys. Were you happy with the sales agent’s behavior? Let’s start with consideration. You’ll learn.

Automotive 52

Automotive Customer Journey Workshop Touchpoint 52

CSM Magazine

MARCH 7, 2024

Operating across the UK, Jet Wash Shop offers a full sales, rental, maintenance and repair service and has transitioned from the supply and service of professional valeting equipment to a one-stop shop for all types of pressure washing equipment. .”

Automotive 52

Automotive 2018 Customer Relationship Management 2013 52

One Millimeter Mindset

JULY 9, 2020

Professionals involved in the post-sale care and feeding of newly-acquired customers. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. But, because of the post-sale support continuum and new product innovation your company offers them.

Workshop 96

Workshop Sales Leadership Innovation 96

One Millimeter Mindset

JANUARY 28, 2019

Now, those of you on the sales, marketing and even HR side of the table may feel you get a free pass out of this conversation. The same soft skills which make business people desirable for marketing and sales functions frequently turn off other colleagues in the workplace. Her playbook of communication hacks, Do YOU Mean Business?

White Paper 73

White Paper Workshop Roadmap Communication 73

One Millimeter Mindset

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Because you either are the sales professional who overpromises, underspecifies and sends post-sale execution into a mad scramble. Well, the sales rep was OK. And get back to you.”.

Workshop 65

Workshop Customer Retention Sales Communication 65

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 117

Workshop Presentation Communication Engagement 117

One Millimeter Mindset

SEPTEMBER 24, 2020

Yet, at this point in the conversation, many sales people as well as analytical thinkers, become intimidated. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 133

Workshop Communication Connections Sales 133