Horizon CX
APRIL 30, 2024
Organizational Transformation: The Role of Customer Experience Professionals Introduction Organizational transformation is often perceived as an elusive goal, reserved for C-suite executives with immense power and influence. That may be true in many instances, but the reality is more nuanced.
Alida
JANUARY 7, 2019
That takeover will drive significant change across corporate structure, technology and data workflows. Otherwise, they’ll be left out of the engines that seek competitive advantages that can be leveraged through products, communications and experiences. Insights will get married into systems of record.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX University
JULY 11, 2023
Employers throughout all industries, whether a small business with a few employees or an international organization, agree that customer experience certification is a valuable asset for their workers. In fact, a study by the Customer Experience Professionals Association found that 72% of employers would agree with that statement.
Kustomer
AUGUST 26, 2022
Customer experience (CX) professionals have to make a concerted effort to keep up with the ever-changing CX field. Podcasts are a tried and true way for these professionals to not only learn but to keep listeners up to date with technological advances within the industry. Gartner ThinkCast.
Lumoa
JANUARY 9, 2018
Much of the improvement has been driven by advancements in product innovation and digital technology. HOWEVER, I also argue that despite that, too many consumers continue to endure ‘random’ or ‘unexpected’ experiences as a result of the inconsistent delivery of the end-to-end customer journey. Customers want you to know them.
Beyond Philosophy
JUNE 6, 2019
Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment. It is time to lose the fear of facial recognition technology.
Beyond Philosophy
JANUARY 12, 2022
Goebel comes to us with nearly 20 years’ experience with enterprise software and a career of product management, sales engineering, and product marketing. Goebel describes himself as a technology solution evangelist with a passion for leveraging the potential for connecting the physical product world with the internet.
Expert insights. Personalized for you.
52 
Let's personalize your content