BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends.

Social Media 260

Social Media 2024 Document Insights 260

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

Social Media 57

Social Media Marketing Events Advertising 57

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel ROI 98

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement Metrics Measurement 98

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Key Features and Functions 1.

Brands 378

Brands Management Multi-Channel Social Media 378

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Video stories 5.

Social Media 98

Social Media Entertainment Webinar White Paper 98

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

BirdEye

NOVEMBER 20, 2023

Staying active, posting consistently, engaging with audiences, and promoting user-generated content are essential to social media success. But all these are easier said than done, especially if you have multiple social media accounts. This is where social media aggregators step in to streamline your presence.

Social Media 62

Social Media Multi-Channel Management Engagement 62

InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. The VoC represents the collective feedback, opinions, and expectations of customers across various touchpoints and interactions with a business.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

InMoment XI

OCTOBER 19, 2023

As businesses strive to meet the diverse needs of their customers, a contact center serves as a single point of contact that can handle customer feedback from a variety of sources, and create an omnichannel customer experience. Learn more by speaking with one of our experts and get a personalized contact center demo!

Contact Center 364

Contact Center Customer Service Omnichannel Social Media 364

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

GetFeedback

MAY 13, 2019

The most critical element to improving your company is not having a visionary CEO, leaders who have “been there/done that,” or teams working long hours to deliver the product: it’s actively capitalizing on the voice of the customer feedback. Voice of the customer feedback is any comment or concern given by a customer to your company.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

InMoment XI

JANUARY 17, 2024

With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image. These include online travel agencies (OTAs), social media, mobile apps, and brand websites. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Demo Feedback 52

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? Watch the Free Demo Now.

Social Media 109

Social Media Brands Multi-Channel Demo 109

InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement.

Hospitality 260

Hospitality Call Center Retail NPS 260

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

InMoment XI

FEBRUARY 14, 2024

This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel. Schedule a demo today! Multichannel strategies, on the other hand, may involve using multiple channels independently.

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? Look to social for answers. Price: Request a demo.

Social Media 83

Social Media Multi-Channel Demo Consumers 83

InMoment XI

FEBRUARY 12, 2024

The goal is to create a comprehensive view of the customer, drawing insights from various touch points such as interactions, purchases, and feedback. Here are the three main elements of integrated CX: Ability to connect data from everywhere Richer insights Smarter Actions 1.

NPS 260

NPS Net Promoter Score Effort Score ROI 260

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. And this is where gathering customer feedback becomes a crucial aspect of the journey. Seriously, it’s a game-changer!

Retail 52

Retail Loyalty Connections Loyalty Programs 52

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. Manually analyzing this feedback can be time-consuming and prone to human biases. Table of contents How is AI used in customer feedback analysis? This is where AI helps.

Feedback 106

Feedback Insights Social Media E-support 106

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

Feedback 52

Feedback Engagement Customer Journey Mapping Social Media 52

SurveySensum

DECEMBER 4, 2023

Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Many businesses gather feedback but need help figuring out what to do next. So, how do you make sense of all this customer feedback and transform it into actionable improvement? Ready to dive in and make your feedback count?

Feedback 52

Feedback Social Media Net Promoter Score Culture 52

SurveySensum

DECEMBER 13, 2023

Multiple things can help you improve product description and customer feedback is one of them. Customer feedback refers to the insights provided by your customers about your product, service, or overall brand. However, tailoring your product descriptions according to the feedback of customers requires following the right approach.

Feedback 52

Feedback Social Media Demo 2007 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

2024 52

2024 Feedback Demo Social Media 52

SurveySensum

SEPTEMBER 25, 2023

Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals. In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy.

ROI 52

ROI Feedback Marketing Social Media 52

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. Note : This feature is only available on the mobile app.

2024 107

2024 Social Media Events Webinar 107

InMoment XI

JANUARY 10, 2024

Upholding this reputation ensures that your services deeply connect with and satisfy the needs of those pursuing exceptional care for their loved ones. Begin by creating a positive environment that naturally elicits positive customer feedback and optimizes your senior living reviews.

Management 260

Management Social Media Feedback Insights 260

BirdEye

MAY 24, 2024

This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. While Birdeye gives you a crucial edge in reaching Apple users, Podium simply can’t replicate this as it doesn’t integrate with Apple Business Connect.

Social Media 62

Social Media Multi-Channel Feedback Advertising 62

ProProfs Chat

OCTOBER 25, 2021

Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Various customer feedback tools help you track your customers’ pulse consistently. What Is a Customer Feedback Tool. Read more: 12 Channels to Capture Customer Feedback. Here we go!

Feedback 98

Feedback 2022 Net Promoter Score Social Media 98

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Feedback 52

Feedback Social Media E Commerce User Experience 52