ClearAction

DECEMBER 16, 2017

New starters are often surprised at how important focusing on the customer is to us and how good Amazon is at doing that. … We want to be the most customer-centric company on the planet.” As a result, USAA has a long history of topping industry lists for best customer service. Originally published by MyCustomer.

Customer Centricity 59

Customer Centricity Engagement Culture Insurance 59

CSM Magazine

JUNE 27, 2019

GCOM Worldwide is a telecom consulting firm based out of Newton, NJ. It offers customized voice, data and technology solutions from top providers. For over 30 years they have provided contact centers with savings, value and innovative solutions. A demonstration of the CueFit application can be requested by clicking here.

2024 40

2024 Marketing Call Center Contact Center 40

ClearAction

DECEMBER 14, 2017

Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

CX Journey

MARCH 14, 2017

It seems ironic to me that companies are in business to create and to nurture customers , and yet they are unable to do what is necessary to actually create and nurture customers! It seems strange to me that companies that are not constantly innovating, evolving, and focusing on the customer are even still in business.

Customer Experience Professionals 59

Customer Experience Professionals Innovation 2017 Technology 59

ClearAction

DECEMBER 12, 2017

New starters are often surprised at how important focusing on the customer is to us and how good Amazon is at doing that. … We want to be the most customer-centric company on the planet.” As a result, USAA has a long history of topping industry lists for best customer service. Originally published on CustomerThink.

Customer Centricity 54

Customer Centricity Engagement Culture Insurance 54

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. Read the full answers here below.

2018 129

2018 Customer Experience Customer Centricity Culture 129

Second to None

FEBRUARY 6, 2019

Defining a way for CX employees to contribute their input will create an environment that promotes innovation and progress. You have to know what the customer wants before you can give it to them. There is no simple formula for innovative success. The post Are you Making Big Changes to Avoid the Customer Experience Rut?

Customer Experience 67

Customer Experience Voice of Customer Innovation Consumers 67

Second to None

FEBRUARY 1, 2019

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Net Promoter Score 82

Net Promoter Score NPS Metrics Customer Centricity 82

SmartKarrot

MAY 23, 2022

Drive maximum value for all customers in your portfolio, leading to product adoption and retention. Deliver business impact, innovation, and relevant value for your customers by understanding their key business objectives, challenges, and opportunities. Work cross-functionally to ensure customer issues are quickly resolved.

Customer Success 19

Customer Success Consulting Customers Customer Journey 19

Second to None

SEPTEMBER 27, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Retail 69

Retail Measurement Brands Omnichannel 69

Second to None

MAY 31, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Feedback 70

Feedback Net Promoter Score Voice of Customer Leadership 70

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Second to None

AUGUST 28, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Measurement 59

Measurement Voice of Customer Leadership Customer Centricity 59

Second to None

FEBRUARY 22, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Voice of Customer 72

Voice of Customer Brands Leadership Customer Centricity 72

Second to None

FEBRUARY 20, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Net Promoter Score 69

Net Promoter Score Voice of Customer Brands Advertising 69

Second to None

JULY 31, 2018

Sam is an experienced writer and marketing consultant. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. The following article is a guest submission written by Sam Makad.

Voice of Customer 59

Voice of Customer Consulting Brands Customer Satisfaction 59

Second to None

APRIL 26, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

Second to None

JANUARY 22, 2019

Here are three lessons you can learn from TeleSign about the importance of how you think in enhancing the customer experience: 1. Use technology to enhance customer’s experience not yours. Innovation at TeleSign is an outside in process. It realizes that customers have, as Miles calls it, “liquid expectations.”

2005 48

2005 Telecommunications 2018 Voice of Customer 48

SmartKarrot

SEPTEMBER 8, 2021

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

Customer Success 19

Customer Success Roadmap Customer Satisfaction ROI 19

Second to None

SEPTEMBER 18, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Call Center 48

Call Center Net Promoter Score Voice of Customer Touchpoint 48

Kayako

APRIL 13, 2017

What do my customers want? This question is on the minds of most CEOs and managers who think about innovating and growing their companies. What we should be asking is: What do my customers need and how can I help them? But before you can exceed the customer’s expectations, you’ve got meet their needs first.

Loyalty 72

Loyalty Competitive Advantage Metrics Customers 72

Second to None

AUGUST 7, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Voice of Customer 63

Voice of Customer Sales Customer Centricity Definition 63

Confirmit

FEBRUARY 12, 2020

We have amazing R&D teams, product management, implementation gurus, and top notch geeks to ensure that Confirmit Horizons meets the needs of our customers. Most of our customers take advantage of our flexible way of working. If you’re not a customer, maybe give us a call. Again, people as well as the tech.

2020 52

2020 Reference Customer Voice Consulting 52

ChurnZero

JANUARY 8, 2021

As we continue to grow as a company, I’m confident that Staci’s leadership will accelerate our customer strategies, success, and retention, ensuring every customer voice is heard, feels supported, and sees maximum value in our Khoros software and services.”. Diane Gordon, Senior Vice President of Customer Success, Validity.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

C Space

NOVEMBER 4, 2019

He was a co-founder of Palladium Group, a management consultancy, and the Chief Commercial Officer for the Balanced Scorecard, the world’s leading framework for strategy execution. Subscribe to the Outside In podcast: Disruptive innovation. Innovative culture. Managing Director, Growth at C Space. Evolving Team Capabilities.

Insights 45

Insights Net Promoter Score Competitive Advantage Culture 45

Second to None

MAY 24, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Apparel 86

Apparel Retail Competitive Advantage Voice of Customer 86

Second to None

FEBRUARY 8, 2019

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Social Media 67

Social Media Customer Service Strategies Customer Service Loyalty 67

Second to None

FEBRUARY 15, 2019

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Customer Experience 78

Customer Experience NPS Net Promoter Score Effort Score 78

Second to None

MAY 3, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Interaction 59

Interaction Voice of Customer Brands Consumers 59