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Tapping Into Real-Time Customer Input

Experience Investigators by 360Connext

It also stores all your travel reward program membership numbers, your points, and includes alerts about flights, seat trackers for crowded airplanes, and more. One innovation is using API partnerships to provide even more information to the travelers at the time it’s most relevant to them.

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To Get Loyal Customers, Start with Loyal Employees

Beyond Philosophy

Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit. I like these changes.

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How To Initiate a Direct-To-Consumer Selling Strategy

Second to None

These brands commonly use their mobile application to implement rewards programs and other opportunities meant to provide added-value to the customer and convince them to return to your brand. While it is never great to be cornered into something, this example shows the value that a DTC strategy can bring to both brands and consumers.

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Top 10 Employee Pulse Survey Tools to Watch Out for in 2024

SurveySensum

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. One-on-one expert consultation for CX implementation The tool also provides you with CX consultations with top CX experts.

2024 52
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Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Oracle

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. That way, you can make an informed decision by looking back at your loyalty rewards program and say, “Are these people redeeming these points?

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POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. to arrange a free growth consultation.

2022 52
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Strengthening Brand Experience in the Grocery Industry

Second to None

Loyalty and Rewards. Loyalty and reward programs are the bread and butter of brand experience. These programs will increase both customer engagement and brand loyalty. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

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