CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.
Advantage Communications
OCTOBER 30, 2020
The retail sector is highly competitive and a bad customer experience could be devastating to your business. Online shopping and the growth of an ‘instant world’ means customers now expect an immediate solution, or they’ll simply move on to the next retailer.
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Kustomer
JUNE 27, 2022
In a post-pandemic world, consumers have undergone an inadvertent shift in mindset and expectations surrounding customer experience (CX). Today’s consumer, as a result, finds great benefit in a hybrid customer experience that combines the spark of human communication and the convenience of sophisticated digital assistance.
NetBase
JULY 6, 2020
This DIY trend is offering new ‘ins’ for retail brands to reach new segments. We’ll cover that, and more: Do it yourself retail recovery, as retailers everywhere take a DIY approach to rebuilding. Going where the action is – what social analytics and consumer behavior can tell us about DIY. Globally, retail has suffered.
Alida
NOVEMBER 14, 2018
Yet, in a highly competitive retail environment, it’s also so easy to focus primarily on product development. Creating the best, most sought-after products consumers want is often front and center. You can’t put both products and customers first. They think this is all they need to do to fuel growth and retain customers.
Kustomer
NOVEMBER 18, 2019
Unfortunately, most companies are still living in the early-digital Dark Ages, treating their customers like tickets in a queue rather than individuals with real desires and concerns. This misguided approach frustrates customers—and can hurt a businesses’ bottom line.
TechSee
OCTOBER 2, 2019
The days of long-term customer brand loyalty to brands are over. Today, consumer stickiness is far more dependent upon people’s specific experiences and the level of service they receive. This underscores the fact that churn plagues all verticals and customer retention strategies are critical to almost every industry.
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