Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 112

Customer Engagement Engagement Customer Journey Mapping Definition 112

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 87

Customer Engagement Engagement Customer Journey Mapping Definition 87

ProProfs Chat

AUGUST 14, 2020

67% of customers expressed how good customer experience encourages them to stay longer or spend more money. ”. And if you fail to engage your customers during their time on your website, then there is a possibility that they won’t return either. Enable yourself to complete their journey with your brand. Tweet this.

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Customer Journey Webinar Customers Brands 116

Gainsight

DECEMBER 14, 2020

At scale, this could cost your business its customer retention rate. This means that now, more than ever, is the time for companies to evaluate and optimize customer journeys to keep their customers engaged and happy. A great customer engagement strategy takes customer engagement from reactive to proactive.

Customer Engagement 52

Customer Engagement Engagement NPS Customer Journey 52

Totango

MAY 26, 2021

Over the years, we’ve found that most companies are very oriented around a high-touch customer engagement model. However, as the world has shifted (particularly last year during the pandemic), the modern customer journey has shifted as well and it now requires a different engagement model. Lean into automation.

Customer Journey 97

Customer Journey Customer Journey Mapping Webinar Customer Success 97

Bizagi

FEBRUARY 11, 2019

In a time when everyone wants, and expects, immediate answers to their questions, the pressure is on for businesses when it comes to customer engagement. Gartner predicts that by 2020 as much as 85% of all customer interactions will be handled and managed without humans. Engage with customers from the very beginning.

Customer Engagement 45

Customer Engagement Engagement Webinar Financial 45

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 62

Customer Engagement Engagement Customer Journey Mapping Definition 62

Bold360

FEBRUARY 7, 2018

In fact, 85% of businesses view customer experience as a competitive differentiator. And while so many companies are starting to appreciate the impact customer experience has on a business, customer engagement strategies are not evolving with this thinking and are falling woefully short of meeting customer expectations.

Customer Engagement 59

Customer Engagement Engagement B2C Webinar 59

Totango

JUNE 8, 2021

You can watch the webinar here and check out a recap of some of the questions and answers from the live session below. You can watch the webinar here and check out a recap of some of the questions and answers from the live session below. How do you measure engagement rate? along the way to engage them.

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Customer Journey E Commerce Webinar Communication 117

West Monroe

JUNE 28, 2022

West Monroe recently hosted a webinar with some of the top customer experience leaders in the software industry—Salesforce, Anthology, Palo Alto, Celonis, and Momentive joined us—to discuss how their companies leverage digital innovation to deliver customer experience at scale. Featured Content. As Momentive.ai

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Webinar Innovation E Commerce Customer Experience 52

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Even customer journey maps can neglect key phases of the customer experience. Review milestones along the customer journey.

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Customer Journey Mapping Customer Journey E-support Customers 297

ClientSuccess

NOVEMBER 24, 2021

Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Facilitate learning and information sharing across your customer base.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

Experience Investigators by 360Connext

MAY 20, 2015

Customer experience is a new department , focus or strategy and leaders need a resource. Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms. We go down every scary pathway and celebrate those parts of the journey that are beacons of best practices.

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Customer Journey Mapping Customer Experience Workshop Customer Journey 306

ClientSuccess

JANUARY 19, 2021

Whether you’re using a generic CRM tool or a customer success-specific solution to manage your customer interactions, it’s helpful to map out exactly how your platform will impact each stage of the customer journey. What is the customer journey? Webinar: Creating an Onboarding Program.

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Customer Journey Customer Success Webinar Leadership 69

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 103

Communication NPS Metrics Engagement 103

Experience Investigators by 360Connext

JUNE 4, 2015

I hosted a webinar last week about digital experience. This is the next step after customer journey maps in some cases, the first case in others. In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping.

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Omnichannel Customer Journey Mapping Webinar Customer Journey 219

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Eliminate Chokepoints .

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Webinar Customer Success Article Customer Engagement 90

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

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Customer Experience 2011 Books Customer Journey 272

Experience Investigators by 360Connext

MAY 13, 2015

Do you know what’s chasing your customers away? Have you tried creating a customer journey map? Is it a living tool that reflects the true digital experiences your customers encounter? Join us on May 28th for a free webinar and you’ll learn how to jump in and discover the make or break moments.

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Customer Journey Mapping Webinar Social Media Consulting 192

Experience Investigators by 360Connext

DECEMBER 17, 2014

Invite a customer into your board meetings. Map the customer journey. (Or connect with us and leave it to the pros!). Find some part of the journey to examine more closely each month. There are places in the customer journey you know aren’t working. Create a task force each month to look into it.

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2015 Customer Experience Customer Journey Mapping Customer Journey 306

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. Customizing the customer journey.

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Omnichannel Customer Journey Contact Center Management 60

Gainsight

FEBRUARY 29, 2024

Today, the sophistication of Customer Success strategies and supporting technologies are putting through-partner Customer Success to work in entirely new ways. That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

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Customer Insights Insights Webinar Innovation 145

ClientSuccess

DECEMBER 19, 2022

Onboarding Playbook: The onboarding playbook is essential for any CSM team, as it outlines the steps and processes that need to be followed when engaging with a new customer. Playbooks can save time and help CSMs provide customers with the best experience possible. eBook: CSM from the Trenches: Implementing Customer Success.

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Webinar Customer Success Blog Customer Journey 72

Experience Investigators by 360Connext

FEBRUARY 12, 2015

There are real and unique challenges with tracking the customer journey for SaaS organizations. While other types of organizations, like consumer packaged goods, also might never interact directly with customers, they might have an easier time identifying them and understanding how they use their products.

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Customer Journey Mapping Workshop Customer Journey Consulting 230

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Later, as you get into customer segmentation as well as health scoring , some of these loyalty builders and their adoption can be components of the way that you assess your clients.

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Sales Customer Success Webinar Tourism 52

Kitewheel

AUGUST 12, 2021

After a decade of work, Kitewheel has built an award-winning customer journey orchestration hub. Over the years we’ve enhanced our journey analytics, artificial intelligence (AI) and machine learning capabilities, and much more. . These capabilities are now expanding to every part of the customer lifecycle. .

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Customer Journey 2021 2018 Webinar 52

Totango

AUGUST 16, 2022

Customer retention software can play a crucial role in implementing your customer success strategy. An effective customer success strategy centers around delivering satisfying outcomes to clients at each critical point along their customer journey. Customer Relationship Management: Hubspot. Onboarding.

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Customer Retention Customer Success Customer Relationship Management Loyalty 102

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. How Online Communities Improve Every Stage of the Customer Journey. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement. Staying Current.

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Webinar 2019 2020 Measurement 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. How Online Communities Improve Every Stage of the Customer Journey. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement. Staying Current.

Webinar 52

Webinar 2019 2020 Measurement 52

ChurnZero

JULY 16, 2021

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts.

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Touchpoint Webinar Customer Success Events 98

Comm100

JULY 6, 2021

Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Sitting within the live chat app, Task Bot is a 24/7 customer attendant that answers visitors’ questions and helps to guide them to the right resource or agent. Gain leads with engaging conversation.

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Sales Books Connections Customer Journey 102

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Robin van Lieshout, CEO & Co-Founder, inSided.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Totango

APRIL 24, 2020

The full recording will be available on Totango’s Everything Customer Success YouTube channel but some of the key takeaways include: Digital Transformation has accelerated as enterprises scramble to the cloud. Any and all engagement playbooks need to be re-tuned. Activate best practice toolkits to optimize customer journey quickly.

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Customer Success Webinar Customer Journey Events 62

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Identify Customer Journey Pain Points The goal of this CX audit is to identify and hopefully eliminate all of a buyer’s potential pain points in their customer journey.

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Customer Experience 2024 Multi-Channel Social Media 83

CSM Magazine

FEBRUARY 24, 2022

Customer engagement is one of the most challenging aspects that marketers need to perfect to increase sales and build lasting relationships with their audiences. You will need to convince your customers to choose your brand over your competition and recommend your products to family and friends. Study The Customer Journey.

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Customer Engagement Sales Engagement Innovation 10

Totango

JUNE 30, 2020

Retaining those customers will require efficient, high-value communication between you and your customers. Even more than at other times during the customer journey, your customers want leadership, support, and guidance from you. Invite customers to upcoming free training webinar series.

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Communication Webinar Metrics Customer Retention 127