ClientSuccess

NOVEMBER 24, 2021

Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Facilitate learning and information sharing across your customer base.

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Engagement Marketing Events Customer Relationship Management 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. The working style has dramatically shifted to online over regions.

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Events Engagement Multi-Channel Webinar 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

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Communication NPS Metrics Engagement 103

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. and Who Owns the Number?

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Webinar Customer Success B2B Demo 45

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. and Who Owns the Number?

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Webinar Customer Success B2B Demo 40

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Behavioral Analytics: Hotjar.

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Customer Retention Customer Success Customer Relationship Management Loyalty 102

Experience Investigators by 360Connext

JUNE 22, 2021

If you don’t know who this group is, here are a few ways to identify these customers: Evaluate renewal data and investigate the customer journey for those who didn’t renew. Did they seek support at similar times or stop engaging with the product or relationship manager? Review milestones along the customer journey.

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Customer Journey Mapping Customer Journey E-support Customers 297

ClientSuccess

DECEMBER 19, 2022

Onboarding Playbook: The onboarding playbook is essential for any CSM team, as it outlines the steps and processes that need to be followed when engaging with a new customer. Playbooks can save time and help CSMs provide customers with the best experience possible. eBook: CSM from the Trenches: Implementing Customer Success.

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Webinar Customer Success Blog Customer Journey 72

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Later, as you get into customer segmentation as well as health scoring , some of these loyalty builders and their adoption can be components of the way that you assess your clients.

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Sales Customer Success Webinar Tourism 52

ChurnZero

SEPTEMBER 29, 2023

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Yet many customer success managers overlook this simple practice. This is in part because the urgency to save at-risk customers can be all-consuming.

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Webinar Workshop Feedback Customers 52

ClientSuccess

OCTOBER 5, 2021

Five customer success leading indicators. Here are five critical customer success leading indicators your team should start tracking this year: 1.Customer Customer engagement: Regular, ongoing check-ins and communication with your customers is vital for fostering long-term value and building relationships.

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Customer Success Customer Relationships Metrics Webinar 72

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. Customer Relationship Management (CRM) Software. What is a CRM?

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Customer Success NPS Webinar Net Promoter Score 87

Lithium

DECEMBER 6, 2022

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION It’s clear that travel brands need to expand their reach into new customer engagement methods, but what might be the best path to accomplish this? Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Available On-demand.

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2022 Social Media 2023 Roadmap 52

Gainsight

JUNE 13, 2023

Customer health scoring is a crucial tool for measuring and predicting customer sentiment, retention, and expansion. In our recent Titans of Scale webinar , we dug into perspectives on health scores from both a Customer Success (CS) leader and a Customer Success Manager (CSM) at the AI-powered connected workspace platform Notion.

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E-support Measurement Webinar Customers 59

ClientSuccess

NOVEMBER 22, 2021

Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. Customer Engagement. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

ProProfs Chat

AUGUST 14, 2020

67% of customers expressed how good customer experience encourages them to stay longer or spend more money. ”. And if you fail to engage your customers during their time on your website, then there is a possibility that they won’t return either. Real-time Chat Sessions for Active Engagement. Webinar Registrations.

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Customer Journey Webinar Customers Brands 116

Avaya

JUNE 9, 2017

In our latest “Get Smart” webinar, Avaya Professional Services Managing Director Richard English explored how enterprises can bridge a digital gap by engaging in a Discovery Workshop. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

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Roadmap Workshop Webinar 2021 41

CustomerSuccessBox

APRIL 6, 2022

Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success. Some customer success teams struggle with this balancing act.

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Customer Success Customers Innovation Document 52

Totango

SEPTEMBER 4, 2020

That is the idea behind tech-touch customer success solutions: thoughtful, relevant, value-driven communication delivered only when it has a positive impact on the customer. When your enterprise starts to fulfill its growth potential, it becomes impossible to greet every customer with one-on-one attention.

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Customer Success Communication Customer Relationships Customers 63

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Wondering what is top of mind for companies when it comes to Customer Success? TSIA Resource: The State of Customer Success: 2021. Key Performance Indicators (KPIs): Customer Success.

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Customer Success Workshop 2021 Webinar 78

ClientSuccess

AUGUST 24, 2021

It doesn’t help, either, that this handoff happens early on in the customer success journey. An awkward transition from the sales process to implementation and onboarding can set the tone for the entire customer relationship – good or bad. Connect on LinkedIn with the customer contacts you were introduced to via email.

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Download Presentation Sales Document 52

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value.

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Webinar Customer Success B2B NPS 62

ClientSuccess

JANUARY 19, 2021

This project plan is what will help your account management team identify when customers are actually ready (both from a timeline and sentiment perspective) to move from one stage of the customer journey to the next. Webinar: Creating an Onboarding Program. eBook: Top CS Executives Predict Trends.

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Customer Journey Customer Success Webinar Leadership 69

ChurnZero

SEPTEMBER 8, 2022

This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Providing access to on-demand training enables CSMs to support more customers and create a faster onboarding process.

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Customer Success Customer Satisfaction Customer Retention Customers 98

Totango

JANUARY 16, 2020

There is no need to pit customer delight against customer satisfaction. Each are goals you should pursue as you strive to provide value to your customers. You should establish a clear pathway to product success early on in your customer relationship, complete with a series of goals that indicate progress.

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Customer Satisfaction Customers Customer Success Document 62

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

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Customer Success Webinar Customer Journey Customer Journey Mapping 64

Kitewheel

JULY 27, 2020

Customers want to feel as if they are valued, and the best way to do that is through a loyalty program designed to create great customer experiences. A loyalty program is a business practice that encourages people to continue to shop with a brand by rewarding customers that frequently engage with that brand.

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Loyalty Programs Loyalty Rewards Programs Customers 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

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Customer Success Webinar Communication Interaction 98

8x8

SEPTEMBER 14, 2017

Their stores and showrooms are staffed with knowledgeable employees, who are encouraged to spend one-on-one time with each customer, both in person and on the phone, to provide in-depth explanations of products and features.

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Communication Retail Contact Center Call Recording 48

Totango

SEPTEMBER 24, 2020

Customer value is the key to maintaining customer relationships and maximizing customer lifetime value under such conditions. Customers are loyal to the ongoing value you provide them. Onboarding is your first chance to implement a practical, data-driven approach to customer engagement.

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Customer Success Customer Journey Customers Metrics 78

Totango

FEBRUARY 21, 2019

It’s a chance to reinvigorate and deepen your relationship with your customer through a successful winback campaign. To thrive within this environment, you must know how to launch successful winback campaigns that re-engage your customer with your product. Here are some ways to re-engage customers: Incentivize engagement.

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Customer Success Social Media Rewards Programs Webinar 63

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data.

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Customer Experience 2024 Multi-Channel Social Media 83

Team Support

JUNE 1, 2021

In fact, even customer support plays a role in forming the foundation for long-term successful customer engagements. This will all help mitigate the risk of churn and ensure long and healthy business relationships. This blog was inspired by Whitney Burkhardt, TeamSupport's customer accounting manager.

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B2B Webinar Touchpoint Customer Relationships 59

Totango

AUGUST 14, 2020

No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard Business School concept of accomplishment you can award your customer before resting on well-earned laurels. That’s because defining customer success is a long-term joint project undertaken by you and your client.

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Customer Success Definition Customer Journey Customers 77

ClientSuccess

JUNE 22, 2021

Use this as an opportunity to show value and move your customer relationship further. . Your customers probably haven’t had any big external in-person meetings in the last year either, so hosting or attending a customer meeting will be a big deal for both parties involved.

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Customer Success Metrics Travel Webinar 52

CSM Magazine

FEBRUARY 2, 2022

Ask attest has ‘Free,’ ‘Professional,’ ‘Premium,’ and customized ‘Enterprise’ plans, whereas Professional and Premium plans are priced at $25,000 and $44,000 respectively. Then it’s time to send personalized emails to engage your new audience. SMS, Facebook, and Webinar integrations.

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2022 Social Media Sales Customers 52

SurveySparrow

JANUARY 31, 2024

A Webinar feedback survey can do wonders right after a session! Periodic Check-ins: You need to have a clear idea of customer expectations. Implement CSAT periodically for ongoing insights into customer satisfaction. Customer Health Score Customer Health Score is like a health checkup for your customer relationships.

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Net Promoter Score NPS Effort Score Metrics 52