ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. and Who Owns the Number?

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Webinar Customer Success B2B Demo 45

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. and Who Owns the Number?

Webinar 40

Webinar Customer Success B2B Demo 40

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Now more than ever, you need to make the necessary changes to keep up with delivery and communication of value to your customers. Engaged key contacts.

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Communication NPS Metrics Engagement 101

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Behavioral Analytics: Hotjar.

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Customer Retention Customer Success Customer Relationship Management Loyalty 100

ClientSuccess

DECEMBER 19, 2022

This playbook should include information on how to provide product demonstrations, provide resources to customers for self-help, and connect customers with experts in the company when necessary. Playbooks can save time and help CSMs provide customers with the best experience possible. Ready to learn more?

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Webinar Customer Success Blog Customer Journey 72

CSM Magazine

FEBRUARY 8, 2022

Customer engagement has been fast evolving into a space that needs to go beyond the traditional channels. Brands have to start conversations and engage with customers without losing their human touch in the virtual space. – Masahito Okuma, Representative Director of DG Daiwa Ventures. About Airmeet Inc.

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Events Engagement Multi-Channel Webinar 52

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Thank you, Tim Conder, and everyone who joined this webinar! For more customer success webinars and resources, click here. To build on that, you constantly iterate.

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Sales Customer Success Webinar Tourism 52

ClientSuccess

NOVEMBER 24, 2021

Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Facilitate learning and information sharing across your customer base.

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Engagement Marketing Events Customer Relationship Management 52

ClientSuccess

OCTOBER 5, 2021

Five customer success leading indicators. Here are five critical customer success leading indicators your team should start tracking this year: 1.Customer Customer engagement: Regular, ongoing check-ins and communication with your customers is vital for fostering long-term value and building relationships.

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Customer Success Customer Relationships Metrics Webinar 72

Experience Investigators by 360Connext

JUNE 22, 2021

Five ways to understand at-risk customers. You may not be able to stop all of your at-risk customers from leaving you, but you can learn a lot about how to avoid putting future customer relationships at risk! Identify what happens when a customer defects. Product usage is a great indicator of customer engagement.

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Customer Journey Mapping Customer Journey E-support Customers 297

ChurnZero

SEPTEMBER 29, 2023

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Yet many customer success managers overlook this simple practice. This is in part because the urgency to save at-risk customers can be all-consuming.

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ClientSuccess

NOVEMBER 22, 2021

Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. Customer Engagement. eBook: 5 Ways To Surprise & Delight Your Customers.

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Marketing NPS Voice of Customer Social Media 52

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. Customer Relationship Management (CRM) Software. Webinar Software.

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Customer Success NPS Webinar Net Promoter Score 87

ClientSuccess

JANUARY 19, 2021

This project plan is what will help your account management team identify when customers are actually ready (both from a timeline and sentiment perspective) to move from one stage of the customer journey to the next. Webinar: Creating an Onboarding Program. eBook: Top CS Executives Predict Trends.

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Customer Journey Customer Success Webinar Leadership 69

Lithium

DECEMBER 6, 2022

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION It’s clear that travel brands need to expand their reach into new customer engagement methods, but what might be the best path to accomplish this? Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Available On-demand.

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2022 Social Media 2023 Roadmap 52

Avaya

JUNE 9, 2017

In our latest “Get Smart” webinar, Avaya Professional Services Managing Director Richard English explored how enterprises can bridge a digital gap by engaging in a Discovery Workshop. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

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Roadmap Workshop Webinar 2021 41

Gainsight

JUNE 13, 2023

Customer health scoring is a crucial tool for measuring and predicting customer sentiment, retention, and expansion. In our recent Titans of Scale webinar , we dug into perspectives on health scores from both a Customer Success (CS) leader and a Customer Success Manager (CSM) at the AI-powered connected workspace platform Notion.

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E-support Measurement Webinar Customers 59

ProProfs Chat

AUGUST 14, 2020

These will help your business plan better strategies on keeping your customers engaged with the brand online. That means you can work on converting most customer journeys into successful conversions with the use of live chat software. Webinar Registrations. Is live chat helpful for B2B customer journeys?

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Customer Journey Webinar Customers Brands 116

ChurnZero

FEBRUARY 17, 2021

TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation. Key Performance Indicators (KPIs): Customer Success. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. Improve Customer Experience.

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Customer Success Workshop 2021 Webinar 78

CustomerSuccessBox

APRIL 6, 2022

Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success. Some customer success teams struggle with this balancing act.

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Customer Success Customers Innovation ROI 52

Totango

SEPTEMBER 4, 2020

That is the idea behind tech-touch customer success solutions: thoughtful, relevant, value-driven communication delivered only when it has a positive impact on the customer. When your enterprise starts to fulfill its growth potential, it becomes impossible to greet every customer with one-on-one attention.

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Customer Success Communication Customer Relationships Customers 63

ClientSuccess

AUGUST 24, 2021

It doesn’t help, either, that this handoff happens early on in the customer success journey. An awkward transition from the sales process to implementation and onboarding can set the tone for the entire customer relationship – good or bad. Webinar: The Handoff: Sales to Customer Success.

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Download Presentation Sales Document 52

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value.

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Webinar Customer Success B2B NPS 62

Totango

JANUARY 16, 2020

There is no need to pit customer delight against customer satisfaction. Each are goals you should pursue as you strive to provide value to your customers. You should establish a clear pathway to product success early on in your customer relationship, complete with a series of goals that indicate progress.

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Customer Satisfaction Customers Customer Success Document 62

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

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Customer Success Webinar Customer Journey Customer Journey Mapping 64

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

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Customer Success Webinar Communication Interaction 98

Team Support

JUNE 1, 2021

In fact, even customer support plays a role in forming the foundation for long-term successful customer engagements. This will all help mitigate the risk of churn and ensure long and healthy business relationships. This blog was inspired by Whitney Burkhardt, TeamSupport's customer accounting manager.

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B2B Webinar Touchpoint Customer Relationships 59

ChurnZero

SEPTEMBER 8, 2022

This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Providing access to on-demand training enables CSMs to support more customers and create a faster onboarding process.

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Customer Success Customer Satisfaction Customer Retention Customers 98

8x8

SEPTEMBER 14, 2017

Their stores and showrooms are staffed with knowledgeable employees, who are encouraged to spend one-on-one time with each customer, both in person and on the phone, to provide in-depth explanations of products and features.

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Communication Retail Contact Center Call Recording 48

ClientSuccess

JUNE 22, 2021

Use this as an opportunity to show value and move your customer relationship further. . Your customers probably haven’t had any big external in-person meetings in the last year either, so hosting or attending a customer meeting will be a big deal for both parties involved.

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Customer Success Metrics Travel Webinar 52

Kitewheel

JULY 27, 2020

Often, these programs are implemented by marketing teams, but they can be implemented by customer service or a dedicated team as well. The benefits of loyalty programs tend to fall into two categories, increasing customer engagement and maximizing customer value.

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Loyalty Programs Loyalty Rewards Programs Customers 52

Kustomer

SEPTEMBER 2, 2020

It’s how many tickets there are,” said Coleman during a Thursday afternoon webinar. “We An efficient but personal interaction that builds a lifelong customer relationship. Unlock the Power of Data Through a Customer Service CRM. It almost becomes like data entry for those agents that are working on the same thing.

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Omnichannel E Commerce E-support Events 52

Totango

FEBRUARY 21, 2019

In fact, over 50% of paying customers weren’t using the service they paid for. With a comprehensive customer success platform , it’s possible to maintain a highly visible, real-time assessment of each account and individual’s customer engagement. Be flexible in your negotiations with lapsed or at-risk customers.

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Customer Success Social Media Rewards Programs Webinar 63

Totango

AUGUST 14, 2020

Defining Customer Success Throughout the Customer Journey. The customer success approach breaks down the customer journey into simple, easy-to-manage stages. Each stage can then be assigned goal-driven actions that guide customer engagements and keep them on track to long-term growth.

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Customer Success Definition Customer Journey Customers 76

Think Customers

MARCH 1, 2021

To help solve this challenge, VoiceFoundry, a TTEC Digital company, partnered with Amazon Web Services (AWS) to explore how contact center leaders can executive effective digital experiences customers expect. Here are 3 key takeaways from their on-demand webinar : 1. Rethink the traditional contact center.

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Contact Center Webinar Healthcare Omnichannel 52

Kustomer

DECEMBER 29, 2020

Instead, that information is available at the click of a button, allowing the agent to personalize the customer’s experience by giving fine-tuned advice, addressing problems proactively, and suggesting other products or services the customer might enjoy. Report: What Consumers Expect From the Customer Experience. The result?

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2020 E Commerce 2021 Consumers 105

Talkdesk

MARCH 12, 2020

Studio includes pre-built components that enable administrators to simply select and drop in contact center actions, such as a Salesforce data dip which collects context from the customer relationship management (CRM) database and uses that information to inform IVR responses, routing decisions or agent-customer interactions.

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