Kitewheel
FEBRUARY 6, 2019
Hundreds of millions of people trust their health insurance providers to ensure that they’re covered and to communicate what resources are available to them. The Challenge For Health Insurance. Unfortunately, consumer trust in the health insurance industry is down. Keep the Customer from Repeating Themselves.
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn.
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Experience Investigators by 360Connext
OCTOBER 27, 2020
Customer success leaders often create triggers or timelines for account managers to follow up directly with a customer. For example, insurance providers might support an open enrollment timeline. Ask: How are you providing meaningful closure to open communication with customers at each listening post?
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.
Beyond Philosophy
OCTOBER 28, 2021
Customer Experience as we know it is dying because of a few factors. First, it seems like a simple concept, so, sometimes, people don’t think they need help to manage it. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. . We couldn’t prove it.
Experience Investigators by 360Connext
JULY 12, 2022
Customer success leaders often create triggers or timelines for account managers to follow up directly with a customer. For example, insurance providers might support an open enrollment timeline. Ask: How are you providing meaningful closure to open communication with customers at each Listening Post?
Customer Bliss
JULY 4, 2017
Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. As the key strategic initiative, the client experience drives sustainable growth across all of Sandy Spring’s business units. The relationship suffered.
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