Retently

JULY 25, 2018

Companies that provide poor customer service can lose up to $75 billion – all because their clients don’t get the satisfaction and experience they want, which is usually because no company department is assigned to manage this business aspect. Customers Are More Than a Source of Income. “It

CEM 80

CEM Customer Experience Social Media NPS 80

Oracle

APRIL 8, 2019

This past month at Oracle’s Modern Customer Experience conference , CX leaders from 37 countries gathered in Las Vegas for three days of customer experience insights, trends, and technologies. 10 Quotes from Oracle CEO Mark Hurd on the Evolution of Sales and Customer Experience at ModernCX 2019.

Sales 107

Sales Customer Experience 2019 Events 107

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service.

Social Media 156

Social Media Financial Loyalty Interaction 156

Experience Investigators by 360Connext

AUGUST 29, 2023

❔"I love how you discuss the difference between customer service and customer experience. I work with people who really believe they understand customer service so there's nothing to worry about. How do I get them to see that we should focus on customer experience, not just customer service?"❔We.

Customer Service 143

Customer Service Customer Experience Customers Customer Centricity 143

ShepHyken

APRIL 16, 2024

This experience reminded me of a chapter from my book, Be Amazing or Go Home. In that chapter, I quoted Dr. Martin Luther King Jr., King’s quote than Laura. Let’s put it another way: If you’re going to do something, do it right. She was friendly and funny, and her positive attitude about her job inspired us.

Workshop 150

Workshop Hotels Customer Service Training Books 150

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Consider the quote I used from Steve Jobs of Apple, who said, “It takes a lot of hard work to make something look simple.” Notice that Jobs’ quote uses the word simple. The gist of the article was that we work hard to make doing business with us easy.

2009 90

2009 Entertainment Sports Workshop 90

SmartKarrot

MARCH 9, 2021

Customer experience is a growing discipline and has become more important than ever. Good customer service is important for businesses to not lose customers or gain a bad reputation. Customer experience is essential for any business. Customer experience quotes will help motivate and boost positive marketing.

Customer Experience 19

Customer Experience Customer Centricity Loyalty Books 19

GetFeedback

FEBRUARY 21, 2021

From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.

Customer Satisfaction 286

Customer Satisfaction Loyalty Customers Customer Service 286

Experience Investigators by 360Connext

AUGUST 15, 2023

❔"How do you find the budget for customer experience initiatives, and who owns it? ";❔Customer experience is not just a 'nice to have,' even though that's how it's viewed in many organizations. And how do other companies do this?"❔Customer

Customer Experience 143

Customer Experience Customers 143

LiveChat

FEBRUARY 17, 2017

It has been a long time since the last customer service quotes article. Let’s focus on the new customer experience quotes I found and what they mean for us, customer service freaks! The customer service trails of “the extra mile” are still uncrowded. That’s how great of an experience they gave me.

Customer Experience 59

Customer Experience Hotels Fashion Retail 59

ShepHyken

MARCH 26, 2024

My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., They made your experience enjoyable and easy. It is incredibly complicated, but the Amazon experience is so easy!

Entertainment 86

Entertainment Sports 2024 Workshop 86

Experience Investigators by 360Connext

JULY 18, 2023

❔"What does CXI® stand for? ";❔What a fun, quick question! All of us, as experience investigators, are looking for things. Our registered trademark, above all, stands for Customer Experience Investigation. What does it mean?"❔What We are investigating, exploring, and evaluating all the time.

Customer Experience 143

Customer Experience Customers Customer Centricity Culture 143

Experience Investigators by 360Connext

AUGUST 22, 2023

❔"I'm new to the idea of customer experience, and while I think it's great, I can't seem to get others at my software startup to really get it. I do what I can by bringing up the customer whenever I can, but I don't really know how to get others to care about it. "; ❔We are.

Customer Experience 143

Customer Experience Customers Customer Centricity Culture 143

Experience Investigators by 360Connext

AUGUST 1, 2023

❔"I was talking to a colleague of mine in the marketing department, and we had a question for you: could the customer experience that our company delivers be used as a brand differentiator? ";❔Shoutout to all the Chief Marketing Officers and Marketing Leaders who ha. If so, what would you recommend?"❔Shoutout

Brands 143

Brands Marketing Customer Experience Customer Centricity 143

Experience Investigators by 360Connext

JUNE 27, 2023

❔"Many times, we will get feedback from our customers about a pain point. ";❔When making changes to better the customer experience, we want to make sure they are actually working for our custo. We'll map their journey, identify opportunities for improvement and even implement changes. But then what?"❔When

Communication 143

Communication Measurement Feedback Customer Experience 143

Experience Investigators by 360Connext

JUNE 20, 2023

❔"I work for a large company. "; ❔This is something that a lot of customer experience l. We have several individuals that have CX in their title and are doing work, but it's siloed and not connected. Each person has a journey that applies to their own perspective. How can we become better connected?"

Connections 143

Connections Customer Experience Customers 143

GetFeedback

FEBRUARY 10, 2021

From customer service to customer satisfaction and loyalty, here are 20 quotes to motivate you to deliver a great customer service experience.

Customer Service 195

Customer Service Customer Satisfaction Loyalty Customers 195

ShepHyken

OCTOBER 24, 2023

For example, we had a frame with a motivational quote that we changed every week. One week later, the quote and picture frame were crooked. I knew who did it, but I still asked loud enough for others to hear, “Who fixed the weekly quote?” I noticed it, and while it bothered me a bit, it wasn’t worth saying anything about it.

Workshop 140

Workshop Customer Service Training Customer Service Article 140

Experience Investigators by 360Connext

NOVEMBER 2, 2021

Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. What is a Customer Persona? What is a Customer Persona? A customer persona is a visualization of a representation of your customer.

Customer Journey Mapping 375

Customer Journey Mapping Culture Customer Journey B2B 375

ShepHyken

MARCH 11, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? You are trying to create loyal fans.”

Customer Experience 148

Customer Experience Entertainment Loyalty Customer Centricity 148

Experience Investigators by 360Connext

AUGUST 8, 2023

"Our organization has talked a lot about customer experience, and we always say that the customer comes first. We want to get more intentional, more serious about [CX], but we're not really sure where to get started. Do we need to hire someone who is just focused on CX and can lead our organizati.

Customer Experience 143

Customer Experience Connections Customers Customer Centricity 143

ShepHyken

OCTOBER 17, 2023

The following year, Shakespeare used a similar quote in Much Ado About Nothing. That may be the case for the cat, but it’s not so in the world of customer service. A good customer service rep, salesperson, or anyone interacting with a customer should be curious. The idea of curiosity in customer service is simple.

Workshop 142

Workshop Customer Service Training Customer Service Interaction 142

ShepHyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What are the challenges in finding the right balance between technology and human support in customer experiences?

Contact Center 149

Contact Center 2024 Customer Service Representative Healthcare 149

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. The more emotional the connections, the more memorable the experiences, and the more loyal the employees are. Ultimately, your employees will exceed customer expectations.

Leadership 158

Leadership Engagement Financial Loyalty 158

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

Article 77

Article 2024 Customer Service Government 77

ShepHyken

MARCH 4, 2020

It’s almost here… the updated and revised edition of The Cult of the Customer. If you’re reading this article the week it’s posted, then this is a sneak preview of a few of my favorite quotes from the book. Even if it’s after the book comes out, it’s not too late to “join” the Cult of the Customer—the cult you want to belong to!

Books 163

Books Loyalty Customer Service Training Customers 163

MyCustomer

AUGUST 2, 2022

"There's some confusion that CX needs to be sexy" Neil Davey. Customer experience management. MYC'D UP WITH CX LEADERS episode 7: Tara Brady, FVP, director, customer experience. Thursday, August 4, 2022 - 07:07. Engagement

Customer Experience 104

Customer Experience 2022 Customer Experience Management Customers 104

Bill Quiseng

JULY 5, 2023

QUI QUOTE: A customer complaint is a gift. Take the perspective that your customers complain because they want to help your business. A customer may not always be right. But they are always your customer. Listen and allow the customer to vent. Listen and allow the customer to vent.

Reference 153

Reference Customers Customer Satisfaction Customer Service 153

ShepHyken

JANUARY 16, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s what our customers say. They should learn firsthand what it’s like to be a customer.

Customer Service 142

Customer Service Books Workshop Customer Service Training 142

Bill Quiseng

AUGUST 30, 2023

The value to your customers is in their personal interactions, not your “cash or credit” business transactions. Your relationship with your customers, not their purchase of your product or service, is where true value flows. QUI QUOTE: Relationship capital is the only currency of value to grow your business.

Interaction 78

Interaction Customer Experience Customers Customer Satisfaction 78

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. Read this article and learn more about what customers expect.

Article 145

Article 2021 Customer Service 2026 145

MyCustomer

AUGUST 15, 2022

"CX pros must develop executive leadership skills" Rhys Fisher. Customer experience management. Customer journey mapping. Customer value. MYC'D UP WITH CX LEADERS episode 8: Tabitha Dunn, Customer Experience Executive. Wednesday, August 17, 2022 - 08:28. Engagement

Customer Journey Mapping 92

Customer Journey Mapping Customer Experience 2022 Leadership 92

MyCustomer

NOVEMBER 10, 2022

"Focus on small wins not big wins for CX success" Neil Davey. Customer experience management. Friday, November 11, 2022 - 08:30. MYC'D UP WITH CX LEADERS episode 10: Maneesha Bhusal, CX director, JD.ID. Engagement

2022 92

2022 Customer Experience Management Engagement Management 92

MyCustomer

SEPTEMBER 1, 2022

"Put aside egos to make customers successful" Rhys Fisher. Customer experience management. Customer success. Friday, September 2, 2022 - 07:30. Voice of the employee. MYC'D UP WITH CX LEADERS episode 9: Rosalyn Curato, Lockstep. Engagement

2022 93

2022 Customer Experience Management Customer Success Engagement 93

Bill Quiseng

MAY 17, 2023

Customers pay for their experience, not your product or service. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. The value to your customers is in their personal interactions, not your “cash or credit” business transactions.

Metrics 88

Metrics Customer Care NPS Loyalty 88

Experience Investigators by 360Connext

APRIL 13, 2021

Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs. They boast about how often they survey customers, collect feedback via fancy technologies, and produce reports with color-coded graphs. Customer interviews can be a key step in: Customer Journey Mapping.

Customer Journey Mapping 291

Customer Journey Mapping Customer Journey Feedback Brands 291

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

Insurance 109

Insurance Customer Experience Social Media Omnichannel 109