Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

Totango

JUNE 25, 2019

The reality of the unique relationship you share with your customers is captured in the raw numbers your CS software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics. It all starts with knowing how to gather customer insights and properly leverage that data. .

Customer Insights 68

Customer Insights Insights Touchpoint Metrics 68

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision).

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

SurveySparrow

APRIL 21, 2022

Don’t you hate it when you scoop up a nice outfit at an online sale – only to realize it looked better in the picture? In other words, a great car can lead to a one-off sale. But fantastic service leads to recurring sales throughout the car’s lifespan. If the product is the driver, the service is the co-driver.

Customer Insights 52

Customer Insights Insights Transportation E Commerce 52

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 56

Customer Insights Insights Multi-Channel Social Media 56

Totango

JUNE 25, 2019

The reality of the unique relationship you share with your customers is captured in the raw numbers your CS software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics. It all starts with knowing how to gather customer insights and properly leverage that data. .

Customer Insights 49

Customer Insights Insights Touchpoint Metrics 49

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 50

Customer Insights Insights Multi-Channel Social Media 50

Gainsight

JANUARY 26, 2022

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value to all parts of your business, whether Product, Sales, or Marketing. It can make your company a truly customer-centric organization.

Sales 111

Sales Customer Success ROI Customer Centricity 111

Lumoa

MARCH 31, 2021

We spend lots of time, energy, and effort getting feedback and insight from customers. In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? Knowledge is power. It’s a cliche saying.

Insights 83

Insights NPS Net Promoter Score Feedback 83

CX Journey

SEPTEMBER 24, 2015

Different businesses continue to use the term “Customer Insight” to mean different things. In our poll of over 100 customer insight leaders, only half considered data management or database marketing to be part of Customer Insight. The majority also had only research reporting into them, not analytics.

Customer Insights 71

Customer Insights Insights Definition Customers 71

CSM Magazine

AUGUST 10, 2017

The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 With global growth being less than 4%, that means insight organisations are projected to grow at least eight times faster than global GDP. This is a costly mistake.

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

Gainsight

AUGUST 24, 2021

When customers have seamless experiences from marketing to sales and on to delivery? One powerful way to inspire, inform, and motivate your organization to reach this next level of customer satisfaction is with deeper integration of sales staff with your organization’s customer success program.

Sales 52

Sales Customer Success E-support Demo 52

Think Customers

SEPTEMBER 24, 2020

This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital sales tool is speech analytics. The panelists highlighted how speech analytics can empower inside sales associates. Identify top and bottom performers.

Sales 52

Sales Webinar Insights Interaction 52

Gainsight

MARCH 8, 2022

We wanted to give you the tools for durable growth — the kind that elevates your company above your competitors and allows you to evolve in new ways for your customers. . Customer Success teams are in a unique position to drive revenue growth. That’s where Gainsight’s new Customer Success Qualified Leads (CSQL) feature comes in.

Insights 98

Insights NPS Events Leadership 98

SurveySensum

JANUARY 29, 2024

You made the sale – awesome sauce! This is where many businesses drop the ball: post-purchase customer experience. Ready to level up that customer love? Here are 7 Small but Impactful Ways to Improve Customer Experience Immediately After Making a Sale 1. Customers feel ghosted after they’ve made a purchase.

Sales 52

Sales Customer Experience Social Media Demo 52

Magellan Solutions

OCTOBER 11, 2020

And then there’s sales management — a business function that is crucial to growing businesses yet consumes a huge amount of resources. If these challenges resonate with your current situation, then sales team outsourcing is the game-changer you’re looking for. How Sales Team Outsourcing Can Benefit Your Business.

Sales 52

Sales Omnichannel Call Center Marketing 52

Peter Lavers

FEBRUARY 11, 2015

Different businesses continue to use the term “Customer Insight” to mean different things. Even in our poll of over 100 customer insight leaders, only half of you considered data management or database marketing to be part of Customer Insight. Does that ring true with your role?

Customer Insights 45

Customer Insights Insights Definition Customers 45

Gainsight

MAY 31, 2022

Critical to that culture, and the effectiveness of customer success, is the CS team’s relationship with sales. For SaaS-modeled businesses, sales and customer success have become two things organizations can’t live without. And, the data breadcrumbs offering customer insight begin during the pre-sales process. .

Sales 52

Sales Customer Success Webinar Technology 52

Thematic

APRIL 21, 2020

This brings its own set of challenges and opportunities for customer insights & analytics leaders. One way we’ve responded at Thematic has been to start hosting virtual roundtable discussions for customer insights and analytics professionals to connect and share how everyone is managing. Business as usual*.

Insights 103

Insights Call Center Feedback Roadmap 103

ReviewTrackers

SEPTEMBER 13, 2018

Introduction: Consumer Insights. For many of today’s business organizations, obtaining consumer insights has become one of the most important strategic priorities. This allows them to understand more completely and accurately how customers feel and think, what they need and care about, and how they make purchase decisions.

Consumers 62

Consumers Insights Social Media Call Center 62

Gainsight

OCTOBER 22, 2018

It checked all the boxes for me—strategic thinking, working collaboratively, creativity, working with sales, and above all a total focus on giving the customer a great experience. When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

Gainsight

MARCH 12, 2024

Does this mean that your CSMs should be hitting the phones to make cold calls and prospect along with your Sales Reps? What it does mean is that Customer Success should be more commercial than it has been up to this point. It all starts with listening to your customers. Revenue lost from churn is never fun to see.

Customer Success 52

Customer Success ROI Webinar Metrics 52

SurveySparrow

AUGUST 16, 2019

It’s how they can send information about products that customers are interested in. Analytics Provide Key Customer Insights. Artificial intelligence and business analytics go hand-in-hand by providing marketing professionals with the right insights into their customers’ behavior.

Customer Engagement 58

Customer Engagement Sales Engagement Customer Insights 58

ClearAction

FEBRUARY 27, 2015

Customer Journey Mapping: Apply Insights Everywhere. Customer journey mapping is a big investment in most companies, and money is being left on the table. That's because there are many more applications for customer experience insights than first meets the eye. ClearAction offers a CCXP Exam Prep Course.).

Customer Journey Mapping 118

Customer Journey Mapping Customer Journey Insights ROI 118

Forrester's Customer Insights

OCTOBER 17, 2023

Buyers expect you to deliver value at every step of the sales process. Shareholders demand profitable, responsible revenue growth. And sellers expect to be prompted to the best actions and steps to take to achieve quota. It’s really hard to deliver on all these expectations. Buying motions are complicated.

Sales 55

Sales 2023 B2B Customer Engagement 55

Survicate

JANUARY 11, 2019

Agendor is an Online CRM with web and mobile solutions for sales professionals. The company offers all the essential sales tools through an affordable and accessible platform that is easy to use. Tulio Monte Azul, CTO and Product Manager at Agendor, reached out to Survicate. This, in turn, comes at great benefit to the entire company.

NPS 40

NPS Customer Insights Insights Roadmap 40

ClearAction

MAY 14, 2024

8 Keys to Better VoC Methodology Lynn Hunsaker VoC methodology is the starting point for buy-in and enthusiasm around customer insights. Higher internal engagement in using customer insights for seamless journeys? This is central to becoming more customer-centric, differentiated, efficient, effective, and prosperous.

Customer Centricity 48

Customer Centricity Voice of Customer Customer Insights Feedback 48

Gainsight

APRIL 8, 2020

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. Renewal Center provides me with a streamlined view of renewals by quarter…a consolidated picture which marries renewal opportunities with key Gainsight customer data.

Sales 98

Sales Fashion Financial Customer Base 98

One Millimeter Mindset

SEPTEMBER 24, 2018

Then again, when customer conversations stray dangerously close to the constraints of what is comfortable, why not at least pursue what just might be possible? When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? If not today, tomorrow?

B2C 213

B2C Workshop Customer Retention B2B 213

PeopleMetrics

JULY 11, 2015

High-performing sales professionals are great at recognizing costs and benefits of potential contracts early on. For less-seasoned sales reps, it can be difficult to determine the long shot from the sure deal. You can discover further insights about the type of buyer who (actually) buys. But we're working hard to figure it out.

Sales 91

Sales Management B2B Insights 91

Forrester's Customer Insights

APRIL 20, 2022

Sales leaders want to continuously improve sales productivity. What many may not realize is that high seller engagement and wellness directly correlate with higher productivity.

Sales 44

Sales B2B 2020 Engagement 44

Forrester's Customer Insights

MAY 4, 2023

Like other business innovations, digital sales rooms are not a magic wand. Learn what’s needed to capture the biggest benefits — and learn more at B2B Summit North America.

Sales 26

Sales B2B Innovation Omnichannel 26

Forrester's Customer Insights

APRIL 4, 2019

Insights come in many flavors. Customer insights. Consumer insights. Competitor insights. Market insights. Company insights. Operational insights. Process insights. Sales insights. Marketing insights….you you get the drift.

Insights 46

Insights Customer Insights Consumers Sales 46

Oracle

APRIL 23, 2019

Rand, I hear that you have a customer insight retail analytics solution to show me. To see more interviews and customer experience takeaways from NRF 2019, read “ NRF 2019: 3 Days of Retail Customer Experience Takeaways “ And to view the full Smarter Demos series, visit [link].

Demo 45

Demo Loyalty Insights 2019 45

Stella Connect

JULY 17, 2017

Stan Lucas, AVP of Customer Insights and Advanced Analytics for Lane Bryant, recalls the beginning of the end of the company’s cost-containment (and therefore costly) approach to contact center management. Stan Lucas, AVP of Customer Insights and Advanced Analytics, Lane Bryant. A New Breed of Customer Service Agent.

Contact Center 45

Contact Center Sales Metrics Apparel 45