ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

ChurnZero

APRIL 10, 2020

How to Nail Implementation and Customer Success Handoffs. As a deadline-driven team, Implementation fiercely adheres to project start and completion dates (for their sake and the customer’s). But issues arise when project handoffs occur at a less-than-ideal time for the next in the line of customer succession.

Customer Success 61

Customer Success Customer Journey Mapping Loyalty Programs Reference 61

Answer Dash

JANUARY 8, 2020

(This article is published by the written consent of Custify ) If you’ve spent any time reading about customer success (CS), you’ve probably noticed that it emphasizes crafting positive customer experiences. Read any content about the field of customer experience (CX) and you’ll see the same. So what separates the two?

Customer Success 67

Customer Success Customer Experience Customer Centricity Touchpoint 67

CustomerSuccessBox

SEPTEMBER 15, 2021

As the CEO of your company, there may come a situation where you need to implement customer success. You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision.

Customer Success 52

Customer Success B2B Net Promoter Score Competitive Advantage 52

Education Services Group

APRIL 16, 2021

As Customer Success practitioners, we know that everyone would love a how-to manual with all the best ways to implement and grow their CS organizations. What we’ve learned is that there is no one “right” way to do Customer Success. What is the ESG Customer Success Maturity Model?

Customer Success 52

Customer Success Chief Customer Officer Metrics Competitive Advantage 52

ChurnZero

AUGUST 21, 2020

So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. So, without further ado, here’s what our Customer Success experts had to say: You Mon Tsang , CEO, ChurnZero. Greg Saiz , VP of Customer Success, Betterworks.

Customer Success 84

Customer Success 2020 Chief Customer Officer 2021 84

Totango

FEBRUARY 28, 2019

It’s the point when the promises of the sale and the lessons from the onboarding process are leveraged into everyday value. The adoption phase is your opportunity to nurture your customer relationship and establish a recurring revenue cycle driven by a commitment to customer growth. Here’s the breakdown: Onboarding.

Metrics 83

Metrics Customer Success ROI Measurement 83

ChurnZero

MARCH 6, 2020

Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.

Customer Success 69

Customer Success Culture 2025 Webinar 69

SmartKarrot

SEPTEMBER 2, 2022

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs.

Customer Success 19

Customer Success Roadmap Reference Document 19

ClientSuccess

OCTOBER 2, 2019

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. While yes, at the end of the day both roles work directly with customers to ensure success, the ways that they carry out the responsibility are notably very different. Are their objectives and processes the same?

Customer Success 47

Customer Success Management Definition Metrics 47

Retently

JUNE 28, 2022

Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Meaningful loyalty programs not only drive customer retention by showing care towards existing customers.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

SmartKarrot

MARCH 21, 2022

Role: VP of Customer Success, US Location: Austin, TX, US Organization: Miro As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement). into their sales/marketing stack.

Customer Success 19

Customer Success Metrics Customers Sales 19

ShepHyken

JULY 29, 2019

Why Customer Success is Important in the Modern Age by Mia Jacobs. Totango) This is why customer success is critical now. We are running our business in a reality of today’s customer-centered economy. My Comment: Customer success is a hot topic. Some people still confuse what it really means.

Article 120

Article 2019 Customer Service Customer Success 120

ClientSuccess

APRIL 19, 2019

For customer success organizations that are either building their team, scaling their team, or re-defining their processes, they know firsthand how many components go into planning and determining the right customer engagement model. 4 Engagement Models For Customer Success. What is an Engagement Model?

Customer Success 44

Customer Success Engagement Customers Reference 44

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. People don’t like change, even if the shift promises them success. People don’t like change, even if the shift promises them success. Enter Customer Success. The Story Begins.

Customer Success 95

Customer Success E-support Advertising Sales 95

ClientSuccess

JUNE 20, 2017

As a customer success professional, it’s not uncommon to look at customer churn and ask yourself, “What are we doing wrong?” While everyone makes mistakes sometimes, there are clear trends in customer success that can be addressed with strategy and insight. 10 Biggest Customer Success Mistakes and What to Do Next.

Customer Success 40

Customer Success Culture Customer Relationships Customers 40

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Roadmap Document Webinar 19

SmartKarrot

AUGUST 26, 2022

Role: Director of Customer Success Location: Remote, United States Organization: FinditParts As a Director of Customer Success, you will manage Contact Center Operations to deliver a great customer experience, meeting or exceeding all revenue goals, KPIs, and SLAs. Implementing customer change programmes.

Customer Success 19

Customer Success E Commerce E-support Reference 19

SmartKarrot

DECEMBER 5, 2023

Welcome to another insightful session of Kaffeine & Karrots, where we dive deep into topics that matter in the world of customer success. Today, I’m joined by Shruti Sharma, a seasoned Customer Experience Advisor & Consultant with decades of experience in customer-oriented roles.

Sales 8

Sales Customer Success Document Customer Journey Mapping 8

ChurnZero

FEBRUARY 23, 2023

In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny. Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny. Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

SmartKarrot

SEPTEMBER 5, 2022

Help develop customer engagement forums to build a collaborative community of Arc customers. Collaborate with sales and marketing to drive case studies and customer references. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives.

Customer Success 19

Customer Success Customer Satisfaction Document ROI 19

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Net Promoter Scores).

Customer Success 19

Customer Success Net Promoter Score Sports NPS 19

Gainsight

FEBRUARY 28, 2023

We’ve entered an era of customer success (CS) where company executives and investors have agreed now is the time to double down on CS efforts. Along with the renewed emphasis on customer success comes massive expectations for CS teams to produce results. EBITDA is a focus instead of hyper-growth.

Touchpoint 52

Touchpoint Metrics 2023 Customer Success 52

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

ShepHyken

JUNE 22, 2022

It wasn’t to disrespect, belittle or embarrass the customer. However, if you upset a customer by referring to them the wrong way or say something that is socially or politically incorrect, having the best intentions doesn’t make it right. As part of the sales process, the salesperson had to get the customer’s information.

Customer Service Training 135

Customer Service Training Reference Retail Communication 135

Totango

JUNE 25, 2019

Customer Success Management (CS) software helps your enterprise understand what matters to your customers. And what matters most to your customers should matter most to you. A customer success platform contains all the information needed to create a complete picture of your customers.

Customer Insights 68

Customer Insights Insights Touchpoint Metrics 68

CustomerSuccessBox

MARCH 25, 2022

Here they are; Customer Marketing Professional Services Customer Engagement Customer Adoption Account Management Customer Training Customer Success Teams Technologies. It is the cost spent on the retention of customers by the total active customers. What is customer acquisition cost (CAC)?

Customer Retention 52

Customer Retention Metrics Customers Customer Success 52

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. how to sell your customer success tool to them. how to sell your customer success tool to them. The Impact of selling a customer success software to the C-suite.

Customer Success 18

Customer Success Chief Customer Officer Touchpoint Customer Retention 18

SmartKarrot

DECEMBER 23, 2020

Role: VP of Customer Success Location: Jersey City, NJ, US Organization: Infobip As a VP of Customer Success, you will increase renewal rates and reduce churn. Assist the Sales organization by expanding revenue in key accounts through cross-sell and upsell.

Customer Success 10

Customer Success Multi-Channel Metrics Social Media 10

CustomerSuccessBox

SEPTEMBER 29, 2022

However, customers are also searching for a quick time to value (TTV). This refers to how quickly a product would help them solve their problem and get a good return on their investment (ROI). Customer relationships get stronger as you resolve issues more quickly as a company. Customer Success and Time to Value.

Metrics 52

Metrics Return on Investment B2B Customer Relationships 52

SmartKarrot

JUNE 29, 2021

Role: Director, Customer Success Location: San Francisco, CA, US Organization: DocMatter As a Director of Customer Success, you will provide suggestive strategies and solutions to optimize the customers’ ongoing use of the DocMatter platform. Advocate internally for customer needs and connect on priorities.

Customer Success 10

Customer Success Leadership Roadmap Metrics 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Be an account escalation point for adoption, renewal, and executive support.

Customer Success 10

Customer Success Reference Consulting Customers 10

SmartKarrot

MARCH 22, 2021

Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality.

Customer Success 10

Customer Success Leadership Customers Document 10

Totango

JUNE 25, 2019

Customer Success (CS) software helps your enterprise understand what matters to your customers. And what matters most to your customers should matter most to you. A customer success platform contains all the information needed to create a complete picture of your customers. How Does CS Software Work?

Customer Insights 49

Customer Insights Insights Touchpoint Metrics 49

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Identify expansion opportunities and partner with sales to successfully close such opportunities.

Customer Success 10

Customer Success Travel Customers Customer Centricity 10

SmartKarrot

JULY 1, 2021

Manage resource planning, conduct forecast meetings, QBRs and deliver regular performance and activity reports to Sales Executive leadership. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs.

Customer Success 10

Customer Success Metrics Consulting ROI 10