One Millimeter Mindset

JULY 9, 2020

Including everyone who does not receive commission dollars (at all, or meager) for ensuring customer success. The best (often uncompensated) salespeople in your company are your client retention folks. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups.

Workshop 96

Workshop Sales Leadership Innovation 96

ClientSuccess

JUNE 11, 2019

Do a quick job search on LinkedIn for “Customer Success” and you’ll find over 186,000 job opportunities across the globe. Customer success roles are popping up all over the place, and not just in the usual tech hubs such as Silicon Valley, London, New York, Dublin and Berlin. The Customer Success Job Spectrum.

Customer Success 40

Customer Success Workshop Demo Customers 40

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success.

Blog 70

Blog Customer Retention B2C Workshop 70

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. But also, with toxic workplace environments. Often, you move on: from toxic colleagues, workplaces and stories.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

FEBRUARY 21, 2019

These employees, in-house and virtual, are the wizards who are responsible for customer experience, customer success and customer retention. Your “someones” are part of the equation adding up to the aggregated client experiences responsible for customer retention. Well, the sales rep was OK.

Workshop 65

Workshop Customer Retention Sales Communication 65

One Millimeter Mindset

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Over time, their leadership style compromises the growth of their own organizations.

Leadership 70

Leadership B2C Workshop Customer Retention 70

One Millimeter Mindset

OCTOBER 1, 2018

Because good, solid professional habits are the core foundation of our professional success. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. Not only that. Contact me. Subscribe to my blog.

Innovation 70

Innovation Workshop Customer Retention Leadership 70

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Why should any of these efficiency efforts ignore what customers value?

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Workshop User Experience Document 19

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 117

Workshop Presentation Communication Engagement 117

SmartKarrot

JULY 30, 2021

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution.

Customer Success 10

Customer Success Workshop Customer Retention Government 10

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Marketing and thought leadership programs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

OCTOBER 10, 2018

Because their ideal clients target successful suppliers focused on customer success. What is the customer success strategy in perpetuating that tactic? When we become professionally boring to newly-awakened current customers, they jettison us. And these ideal clients enlighten our bored clients. Take action!

B2C 69

B2C Workshop Customer Retention Customer Success 69

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Customer Success 10

Customer Success Multi-Channel Workshop Leadership 10

SmartKarrot

MAY 18, 2020

Goes without saying, customer retention is an important aspect of the success of any organization. Research claims that 78% of the global business leaders rank customer retention rate as a crucial tool in the upliftment of any given business. This is when the game of customer retention strategies come into play.

Customer Retention 10

Customer Retention Customer Success Workshop Customers 10

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Presentation Communication Management 89

Wootric

FEBRUARY 14, 2019

Why we love Ellie: She’s a speaker, writer, and Senior Director of Customer Success at SAP Concur. Through hyper-growth SaaS companies, Ellie developed a fascination with the customer. Realizing the impact and the translated value for an organization, she created PictureCS (CliffsNotes for Customer Success Best Practices).

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

OCTOBER 24, 2018

Into a more customer success-focused strategy. Hire me to speak or conduct a workshop at your next corporate or association event. Because when we explore to discover stories that begin with “and these clients currently are living happily ever after,” we move one millimeter beyond a couch potato storytelling culture.

Culture 71

Culture Workshop Leadership Books 71

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Do I need to tell you I had one of the highest customer retention rates, year over year? Or, can your customers count on working with the same people, over time, to drive customer success and customer retention?

Workshop 68

Workshop Customer Retention Sales Leadership 68

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

FEBRUARY 15, 2022

The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. Adrian Swinscoe. Annette Franz. Blake Morgan.

2022 10

2022 Customer Service Social Media Customer Centricity 10

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. Who does a Customer Success Operations Manager typically report to?

Customer Success 52

Customer Success Webinar White Paper Sales 52

One Millimeter Mindset

OCTOBER 20, 2020

Which of the two responses do you feel builds client: a) confidence; b) retention; and c) trust? I pose this specific question to clients when we collaborate on factors which impact customer success. . Also, these team members do lots of small things, continuously and effortlessly, impacting customer success.

Workshop 98

Workshop Customer Success Presentation Communication 98

SmartKarrot

MAY 27, 2020

Be it entrepreneurial tips, creativity, or leadership skills, these training courses are going to take care of every minute thing. . Account management often has to be customer-centric and Richardson’s Prosperous Account Strategy Program hits the nail on its head. Richardson’s Prosperous Account Strategy Training Program .

Management 10

Management Customer Relationships Customer Success Customer Retention 10

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer Success 49

Customer Success Metrics Customers Marketing 49

One Millimeter Mindset

MAY 22, 2019

What customer-focused opportunities are overlooked? How does a self-serving workplace culture fall short, in catalyzing professional development and employee and customer success and retention? Otherwise, employee and customer experiences and outcomes fall short of fueling success and retention.

Culture 63

Culture Workshop Leadership Download 63

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

JULY 27, 2020

Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Customer success blogs have a lot to do with customer success software and customer success association.

Customer Success 10

Customer Success 2014 Books Chief Customer Officer 10

One Millimeter Mindset

FEBRUARY 20, 2019

Because they all are critical to creating the aggregated customer experiences responsible for customer success and retention. And, when leadership and management commands and controls, everyone remains safely stuck in place. Executing an internal stakeholder experience program includes all employees.

Customer Experience 14

Customer Experience Workshop Download Communication 14

One Millimeter Mindset

FEBRUARY 4, 2019

To learn more about my storytelling workshops, click on this link. Fostering a culture of team-based storytelling focuses on small, seemingly inconsequential, decisions and actions which make a big impact on customer experience and customer success. Even when their company is a normal, everyday company. Are you one?

Workshop 12

Workshop Customer Retention 2019 Culture 12

ClearAction

AUGUST 6, 2019

Sales Enablement: Information from journey and persona research helps Sales to put themselves in customers’ shoes and understand what customers need. Marketing creates content and training for Sales and Customer Success teams to use with customers in sales calls and in quarterly business reviews.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Education Services Group

OCTOBER 26, 2021

Before I could even get the customer business name or this person’s name, they demanded to speak with leadership, and so I brought in my manager. Another 15 minutes of frantic yelling and more of the same and this person demanded an even higher level of leadership because “we weren’t listening.”

Workshop 52

Workshop Hospitality Leadership Customers 52