One Millimeter Mindset

AUGUST 1, 2018

Customer success storytelling leverages customer experiences. These stories portray the actual experiences an organization’s own customers have, when working with that organization. How can organizations capture their customer success stories ? Nothing artificial. Honestly told. Non-sensationalized.

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Customer Success Customer Experience Workshop Customer Retention 50

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

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2020 Customer Success Events Workshop 72

One Millimeter Mindset

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. Start moving one millimeter forward beyond what is comfortable, today. Contact me.

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Customer Experience Workshop Customer Retention Sports 96

One Millimeter Mindset

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Your organization’s and your clients’ A customer acquisition and retention ecosystem exists. Well, the sales rep was OK. After all, how many sales reps tur n over each year?

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Workshop Customer Retention Sales Communication 65

One Millimeter Mindset

SEPTEMBER 17, 2018

If we continue to keep our heads buried in the sand, assuming “someone else” is taking care of our customers because we are too busy, then we are not creating remarkable and enduring client experiences. The types of experiences which fuel customer success and customer retention.

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Customer Service Customer Experience B2C Workshop 202

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success.

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Blog Customer Retention B2C Workshop 70

One Millimeter Mindset

JANUARY 7, 2019

Compelling storytelling fuels customer retention. After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. The ones that reflect each customer’s reality and your role in their success?

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Workshop Customer Retention Customers Books 73

One Millimeter Mindset

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

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Innovation Customer Experience Workshop Customer Retention 86

SmartKarrot

MARCH 3, 2022

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

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Customer Success Customer Satisfaction Workshop Roadmap 19

One Millimeter Mindset

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. Professionals involved in the post-sale care and feeding of newly-acquired customers. Also, the people who directly answer client questions throughout that customer’s life cycle. It’s about time. Delivered virtually or in-person.

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Workshop Sales Leadership Innovation 96

One Millimeter Mindset

MARCH 18, 2019

Let alone experiences leading to customer success and customer retention? I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do.

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Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

SEPTEMBER 3, 2018

Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases. Regardless of our professional disciplines, each of us utilizes our professional experience to better serve customers. .

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Article Workshop Customer Retention Innovation 50

One Millimeter Mindset

SEPTEMBER 10, 2018

How many of your clients have voiced this sentiment, when attempting to traverse execution of pre-sale promises and their post-sale service delivery and execution? I recently became “that” disgruntled customer based on lack of leadership communication across the organization. At the same time. Listen to my video , here.

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Leadership Communication Workshop Customer Retention 61

One Millimeter Mindset

NOVEMBER 22, 2018

Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related. However, that little word, “sales” in the blog title, skews expectations about the Business Purpose behind the blog. ” I took my own advice.

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2018 2014 2012 Customer Retention 67

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Our customer relationships were strengthened, with greater immunity from competitors’ offers.

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Metrics Effort Score ROI Chief Customer Officer 62

One Millimeter Mindset

JUNE 25, 2018

First, when sales people put on the pressure to fulfill their quarterly quota, clients go dark. Because chances are, end of quarter sales persistence represents the rare time the seller actually does contact that buyer. So much for “sticking close to the customer” for customer retention? More details here.

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Customer Care Workshop Customer Retention Innovation 47

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause.

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Workshop Customer Retention Roadmap Innovation 51

One Millimeter Mindset

AUGUST 2, 2018

Businesses have a customer experience gap. I’ve spoken with many business owners, consultants, sales people or post-sales support professionals. Each individual I’ve spoken with is adamant that: “W e stick close to the customer to create great experiences.”. Do you know where your gap is located? Think about it.

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Customer Experience Workshop E-support Customer Retention 50

One Millimeter Mindset

AUGUST 8, 2018

Think of the implications of this professional innovation strategy on customer success and customer retention. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Even when no “apparent” business opportunities exist. Then, click on this link. What are you waiting for?

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Seminar Workshop Customer Retention Innovation 53

Education Services Group

FEBRUARY 8, 2022

Over the years, we’ve helped many of our clients build customer journey maps as part of our Customer Success as a Service® business model. We’ve developed a unique approach for collaboratively mapping the customer journey to create a finished product that CS teams can immediately put to work to improve the customer experience.

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Customer Journey Mapping Workshop Customer Journey Customer Success 52

One Millimeter Mindset

OCTOBER 10, 2018

Because their ideal clients target successful suppliers focused on customer success. What is the customer success strategy in perpetuating that tactic? When we become professionally boring to newly-awakened current customers, they jettison us. And these ideal clients enlighten our bored clients. Take action!

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B2C Workshop Customer Retention Customer Success 69

One Millimeter Mindset

NOVEMBER 1, 2018

I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. In order for each employee to discover just what “their” specific customer touchpoint involves, they often must stray beyond the confines of their department. In my book, Do YOU Mean Business ? , You should be.

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Customer Retention Workshop Touchpoint Leadership 73

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

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Customer Success Workshop User Experience Document 19

One Millimeter Mindset

OCTOBER 1, 2018

Because good, solid professional habits are the core foundation of our professional success. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. Not only that. In better serving their needs. Contact me.

Innovation 70

Innovation Workshop Customer Retention Leadership 70

One Millimeter Mindset

AUGUST 6, 2018

Consider the impact professional predictability has on customer experience, success and retention. When Yesterday’s business development and customer success strategies continue to marginalize us, we become professionally predictable. Not pretty, eh? It doesn’t have to be that way. On their behalf.

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Workshop Innovation Customer Retention Events 50

One Millimeter Mindset

FEBRUARY 18, 2019

A vestige of mass-production mindset, where employees are cogs in a wheel rather than a vibrant and dynamic part of business growth and customer success. A potent client retention strategy flattens the concept of customer acquisition and retention. Consider what you CAN do. Never miss another insightful post.

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Workshop 2019 Sales Download 68

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

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Workshop Presentation Communication Engagement 117

SmartKarrot

JULY 30, 2021

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution.

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Customer Success Workshop Customer Retention Government 10

One Millimeter Mindset

SEPTEMBER 20, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Develop a business growth strategy that pivots you, and your organization, away from a toxic client base. Click here.

Leadership 70

Leadership B2C Workshop Customer Retention 70

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

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2022 Customer Success Culture Customer Centricity 52

One Millimeter Mindset

NOVEMBER 5, 2018

My keynote and workshops on how professional intimidation creates customer experience gaps focuses on the issues we are talking about in today’s blog post. When we serve each other better and better, we also create better and better customer experiences. To traverse that small but mighty distance of Risk, each day.

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Customer Experience Entertainment Workshop Customer Retention 70

One Millimeter Mindset

AUGUST 13, 2018

The goal of developing professional Zen is to create an ongoing customer experience. That is what customer retention is all about. Consequently, the recommendations we make to clients are customized, distinctive and strategically impactful, geared towards the sustainability of their businesses. Or tech platform prompts.

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Customer Experience Workshop Customer Retention Innovation 53

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

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Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

MAY 14, 2020

In this role, you will own, drive and manage the renewal process, which will include working with customers, partners, resellers as well as Contrast sales and customer success personnel. In addition, the CSM will identify and promote best practices for the management of a SaaS CRM program.

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Customer Success Workshop Customers Customer Retention 10

One Millimeter Mindset

SEPTEMBER 4, 2019

These compelling stories reside in the day-in, day-out values, actions and behaviors of employees, stakeholders and partners serving clients, post-sale. First, these employees responsible for ongoing customer success remain nameless and faceless. Next, their stories are dismissed as unimportant and insignificant.

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Workshop Blog Presentation Sales 61

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

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Customer Experience Consulting Books Customer Experience Professionals 115

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

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Customer Success Multi-Channel Workshop Leadership 10