Thematic
APRIL 17, 2019
It was definitely accidental. I would have definitely taken NIH because it was considered the most prestigious postdoctoral fellowship that you could get. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Let’s fix this because of the impact it can make on churn, retention, or other metrics.
Thematic
APRIL 17, 2019
You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. It was definitely accidental. I would have definitely taken NIH because it was considered the most prestigious postdoctoral fellowship that you could get. Arianna: Definitely! That’s it.
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Experience Investigators by 360Connext
OCTOBER 17, 2023
To further complicate things, the term “customer experience” is often thrown around as if it’s universally defined. But based on who you talk to in an organization, CX often doesn’t have a universally understood definition of success. This is the reason we created our CX Success Statement tool for CX leaders.
delighted
MARCH 24, 2020
Staffing requirements get evaluated, product roadmaps further prioritized, tools cut, and marketing spend trimmed. However, there is one area that absolutely should not be compromised: the customer experience. The urgency to listen, respond, and care for your customers intensifies.
Lumoa
FEBRUARY 9, 2023
As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.
ChurnZero
SEPTEMBER 20, 2019
Every Customer Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver successfully. Or in some cases if it’s just more of timing and hard to get them, we actually would create a separate meeting that we could walk through the roadmaps with them.
Innovative CX
AUGUST 10, 2021
Agents were now given a roadmap for how to manage their own performance and leaders could spend more time on coaching to desired behaviors and improvements versus reprimanding them on why they weren’t achieving an average handle time target. Is there a relationship between a decline in NPS and your customer retention percentage? ·
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