ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 58

Customer Experience Workshop Sports Innovation 58

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Engage me to present a One Millimeter Mindset program! In Chapter 2 of my book, Do YOU Mean Business? Get to where you need to go, together. One millimeter at a time. Contact me here.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Very often, these are the people who will take your teams, and your deliverables, from good enough to remarkable. Do you know who they are? And then, do you know what to do next? Delivered virtually or in-person. Contact me here.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Presentation Communication Management 89

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Which is exactly what these clients want. In fact, they are hoping you will cave into their behavior.

Workshop 74

Workshop Download Employee Experience Blog 74

One Millimeter Mindset

DECEMBER 8, 2020

Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can evolve into an innovator? Take these next steps. Planning your next team, corporate or association meeting? Delivered virtually or in-person.

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! When you are managing teams for innovation, everyone focuses on creating better and better solutions. Let’s take these next steps forward, together. Contact me here.

Innovation 91

Innovation Management Workshop Leadership 91

ShepHyken

AUGUST 14, 2023

How to Use SEO and CX for Better Organic Performance by Veruska Anconitano (Search Engine Land) A well-optimized website attracts more traffic, and a positive customer experience ensures that the traffic converts into loyal customers. SEO brings customers to your digital doorstep, and CX makes them stay, engage, and return.

Article 12

Article Customer Service 2023 Customer Retention 12

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

2019 40

2019 Technology Insights Customer Experience 40

One Millimeter Mindset

FEBRUARY 13, 2019

A valuable association chapter member experience is the lifeblood of an association chapter. Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. Is chapter leadership actively engaged in making each member welcome throughout each meeting?

Workshop 63

Workshop Leadership 2019 Books 63

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients.

Workshop 114

Workshop 2020 Communication Presentation 114

One Millimeter Mindset

MARCH 6, 2019

So are our post sale execution experiences. . Successful post sale execution experience continuously leverages buyer, seller and other stakeholder engagement. When stakeholders, across all professional disciplines, perceive customer experience as a series of step-wise, linear experiences, things fall through the cracks.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

MAY 23, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Isn’t it time you moved that first millimeter forward, beyond the toxic professional stories which still hold you (and your colleagues) back? Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

Wootric

FEBRUARY 14, 2019

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Colin Shaw. Jeannie Walters.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

AUGUST 21, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Instead, become proactive and anticipatory of what matters most to your clients. Contact me here. Let’s co-create your story. Contact me here. .

Workshop 75

Workshop Download Connections Blog 75

One Millimeter Mindset

FEBRUARY 28, 2019

Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Image source: Fotolia.

Customer Retention 66

Customer Retention Blog Workshop Download 66

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. It’s one thing to get the customer to come back.

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2023 Article Customer Service 2009 13

One Millimeter Mindset

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. And, traditionally, marketing, sales and PR focus on justifying, to customers, their investment in your products and services in anticipation of a benefit received from said products and services. Learn more there.

Workshop 14

Workshop Sales Customer Retention Download 14

One Millimeter Mindset

FEBRUARY 6, 2019

Is not only your hiring strategy, but also your business model, flexible enough to give these often self-motivated employees permission to shine? Tomorrow’s workforce profitability strategy focuses on employee interoperability across functional roles and departmental silos. Consider the impact on this model on employee experience.

Workshop 74

Workshop Customer Retention Communication 2019 74

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs.

Workshop 12

Workshop Customer Retention Culture Download 12

One Millimeter Mindset

MAY 6, 2019

Then, get focused on creating a room full of fully-engaged meeting attendees, who cannot wait to hear the next installment of your story. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. Productively, profitably, impactfully. And, most of all, Together. . Take the next steps.

Workshop 13

Workshop Communication Customer Retention Download 13

One Millimeter Mindset

MAY 13, 2019

Leaving these biases unaddressed creates lousy employee experience. Connecting these dots, when employees feel disenfranchised from one another, their experience and success suffer. Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted.

Communication 61

Communication Workshop Download Employee Experience 61

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. But also, more purposeful and engaged employees. How about some help engaging your employer in this purposeful conversation! How about some help engaging your employer in this purposeful conversation! Babette Ten Haken is a customer retention specialist.

Workshop 64

Workshop Customer Retention Communication Leadership 64

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Workshop Customer Retention Communication 69

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Do I need to tell you I had one of the highest customer retention rates, year over year? Regardless of the size of your organization, retain employees.

Workshop 68

Workshop Customer Retention Sales Leadership 68

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

Customer Experience 61

Customer Experience Workshop Customer Retention Customers 61

One Millimeter Mindset

APRIL 18, 2019

Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like yours, I constantly hear about how you are trying to do more. Service delivery quality drives customer success and customer retention.

E Commerce 65

E Commerce Banking Workshop Sales 65

One Millimeter Mindset

JANUARY 30, 2019

Also, how is this word impeding remarkable customer experiences and employee experiences? How aware are we of how our own speech habits impact how we set the client and employee experience table for the conversation that follows? Let’s explore. How many of us begin each day by erecting our own roadblocks?

Workshop 72

Workshop Employee Experience 2019 Books 72

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Then, ponder the workforce profitability of your current strategy. Take the next steps, today.

Culture 63

Culture Workshop Leadership Download 63

One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinker s speaking programs.

Workshop 64

Workshop Communication Customer Retention Innovation 64

One Millimeter Mindset

MAY 1, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. Because they are part of your company’s ongoing story. What is your company’s story? Is it time to create storytelling culture? Take the next steps. Planning your next corporate or association meeting? Contact me here. .

Return on Investment 71

Return on Investment Culture Workshop Customer Retention 71

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ClearAction

NOVEMBER 4, 2020

The human-to-human (H2H) emphasis of brands in the early days of stay-at-home was overdue: “Prior to the pandemic, PwC’s customer intelligence series found that 59% of people believe that companies have lost touch with the human element by focusing too much on technology.” This established our 4 Customer Commitments.

2021 77

2021 Customer Experience Workshop Wireless 77

One Millimeter Mindset

MARCH 4, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month.

Workshop 70

Workshop Communication Presentation Download 70

One Millimeter Mindset

MAY 30, 2019

Plus, your expanded team starts to comprehend how their actions and outcomes impact other stakeholder experiences. Over time, everyone becomes more familiar with the functional roles they play in serving the customer. Then, your team improves on the employee experiences they create. Contact me.

Communication 61

Communication Feedback Workshop Download 61