One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Her ability to translate cross-functional conversations between left-brain and right-brain thinkers provides different pathways for behavior, response, insight and collaboration.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Often, the insights and input reflected by a team’s professional diversity become mission-critical. But also in acquiring and retaining customers. Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Not only in completing the project. And then, do you know what to do next?

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

DECEMBER 8, 2020

Chances are, everyone seated around your business table has significant insights to contribute. By providing different pathways for ingrained behavior, response, insight and collaboration, you move beyond avoidance or group-think. Knowledge and manual workers. Remote and on-site. What team role will you take in 2021?

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Which is exactly what these clients want. Contact me here.

Workshop 74

Workshop Download Employee Experience Blog 74

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Her ability to translate cross-functional conversations between left-brain and right-brain thinkers provides different pathways for behavior, response, insight and collaboration. These are not easy conversations to have.

Innovation 91

Innovation Management Workshop Leadership 91

One Millimeter Mindset

AUGUST 25, 2020

Consider how to better honor the voices of your internal customers: your colleagues. Because their insights and contributions are mission-critical to creating solutions client trust. Retain employees and clients. Regardless of job titles, pay grades, levels of education, generations and professional disciplines. Build trust.

Workshop 87

Workshop Healthcare 2020 Communication 87

One Millimeter Mindset

MAY 23, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Contact me here. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Subscribe to my blog.

Workshop 70

Workshop Presentation Leadership 2019 70

Wootric

FEBRUARY 14, 2019

He’s also a creative experience designer and a fanatical student of business and human behavior, so he continue to research, examine, and share insights about how organizations can improve their performance. For useful insights on CX, read his blog, Experience Matters. Clare Muscutt. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

AUGUST 21, 2019

Also, you both gain greater insight into the stated, and unstated, needs of the clients which you both serve, together. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Contact me here.

Workshop 75

Workshop Download Connections Blog 75

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

FEBRUARY 13, 2019

Revive the value of association membership experience by remaining actively engaged in the time between monthly meetings. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain tactics to help you better serve yourself, so you can better serve customers.

Workshop 63

Workshop Leadership 2019 Books 63

One Millimeter Mindset

MARCH 6, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Subscribe to my blog.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

FEBRUARY 28, 2019

Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Subscribe to my blog.

Customer Retention 66

Customer Retention Blog Workshop Download 66

One Millimeter Mindset

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. In my experience working with clients, there is no better way to catalyze cross-functional and cross- educational communication than by co-creating stories, together. Do you know who they are?

Workshop 14

Workshop Sales Customer Retention Download 14

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Never miss another insightful post.

Workshop 12

Workshop Customer Retention Culture Download 12

One Millimeter Mindset

FEBRUARY 6, 2019

Is not only your hiring strategy, but also your business model, flexible enough to give these often self-motivated employees permission to shine? Tomorrow’s workforce profitability strategy focuses on employee interoperability across functional roles and departmental silos. Consider the impact on this model on employee experience.

Workshop 74

Workshop Customer Retention Communication 2019 74

One Millimeter Mindset

MAY 13, 2019

Leaving these biases unaddressed creates lousy employee experience. Connecting these dots, when employees feel disenfranchised from one another, their experience and success suffer. Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted.

Communication 61

Communication Workshop Download Employee Experience 61

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Analyzing Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

One Millimeter Mindset

MAY 6, 2019

Never miss another insightful post. Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze professional innovation, employee success and customer retention.

Workshop 13

Workshop Communication Customer Retention Download 13

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Workshop Customer Retention Communication 69

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain tactics to help you better serve yourself, so you can better serve customers. Gain tactics to help you better serve yourself, so you can better serve customers.

Workshop 64

Workshop Customer Retention Communication Leadership 64

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Do I need to tell you I had one of the highest customer retention rates, year over year? Regardless of the size of your organization, retain employees.

Workshop 68

Workshop Customer Retention Sales Leadership 68

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

Customer Experience 61

Customer Experience Workshop Customer Retention Customers 61

One Millimeter Mindset

APRIL 18, 2019

Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like yours, I constantly hear about how you are trying to do more. Service delivery quality drives customer success and customer retention.

E Commerce 65

E Commerce Banking Workshop Sales 65

One Millimeter Mindset

MARCH 14, 2019

However, no matter how insightful the solution proposed, there can be stakeholder resistance. In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in.

Workshop 64

Workshop Communication Customer Retention Innovation 64

One Millimeter Mindset

JANUARY 30, 2019

Also, how is this word impeding remarkable customer experiences and employee experiences? How aware are we of how our own speech habits impact how we set the client and employee experience table for the conversation that follows? Never miss another insightful post. Let’s explore. Subscribe to my blog.

Workshop 72

Workshop Employee Experience 2019 Books 72

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Never miss another insightful post. Contact me here. Subscribe to my blog.

Culture 63

Culture Workshop Leadership Download 63

ClearAction

NOVEMBER 4, 2020

In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses — across all functions enterprise-wide — to be vital to survival. The best way to be nimble and lean — to grow — is to tightly align with customers. This established our 4 Customer Commitments.

2021 77

2021 Customer Experience Workshop Wireless 77

One Millimeter Mindset

MAY 1, 2019

Never miss another insightful post. Babette Ten Haken’s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze employee stakeholder success and customer retention.

Return on Investment 71

Return on Investment Culture Workshop Customer Retention 71

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

MAY 30, 2019

You will discover all of the internal and external stakeholders who touch that contract and, as a result, touch the customer. When these stakeholders become part of your pre- and post-sale customer success and retention team, everyone’s insights change because priorities are expanded. Never miss another insightful post.

Communication 61

Communication Feedback Workshop Download 61

One Millimeter Mindset

MARCH 4, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Subscribe to my blog.

Workshop 70

Workshop Communication Presentation Download 70

One Millimeter Mindset

JUNE 5, 2019

In my storytelling workshops , you focus on why the stories you tell can become so much more compelling than you think. Never miss another insightful post. Yet, as professionals, you abandon storytelling wonder and, instead, replace your curiosity with professional behavior, terminology and skepticism. Why is that?

Workshop 68

Workshop Travel Presentation Communication 68

One Millimeter Mindset

JUNE 6, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Contact me here. . Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Subscribe to my blog.

Customer Expectations 70

Customer Expectations Sales Workshop Connections 70

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

FEBRUARY 4, 2019

To learn more about my storytelling workshops, click on this link. Fostering a culture of team-based storytelling focuses on small, seemingly inconsequential, decisions and actions which make a big impact on customer experience and customer success. Get started on leveraging experience based storytelling.

Workshop 12

Workshop Customer Retention 2019 Culture 12