CSM Magazine
MAY 8, 2024
As the digital marketplace keeps growing, standout customer service is what really helps businesses keep and attract more customers. Some stores have set the bar high, not only meeting but exceeding customer expectations, and their efforts have not gone unnoticed. Their approach? Spot-on every time.
CSM Magazine
OCTOBER 12, 2023
However, one often underestimated factor can be a game-changer: exceptional customer service. When people think of customer service, they typically picture helpful voices on the other end of a phone line or friendly faces at a retail store. Excellent customer service provides quick solutions with minimal delays.
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CSM Magazine
JUNE 8, 2023
Excellent customer service is critical to the long-term success of any business. Companies boost their reputation and brand image and build loyalty by treating customers right. That gives companies with stellar customer service a serious competitive advantage. Some places simply do it better than others.
CSM Magazine
JUNE 13, 2024
The Power of First Impressions in Customer Service In customer service, the Primacy Effect underscores the importance of initial interactions. From the moment a customer walks into your store or initiates an online chat, they begin forming an impression of your brand. What is the Primacy Effect?
CSM Magazine
MAY 19, 2023
As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience. What is Peer-to-peer ending?
CSM Magazine
OCTOBER 25, 2023
Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. An empowered and well-trained retail staff team is key to an unparalleled shopping experience. This – in turn – is key to keeping ahead of the competition.
CSM Magazine
AUGUST 7, 2020
What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.
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