West Monroe

SEPTEMBER 17, 2023

Since you’re not wearing VR goggles today to engage with customers, it’s safe to say you made the right decision in not overturning your sales organization to a virtual sales process. So, what is gen AI, and how can it impact your sales organization?

Sales 52

Sales Marketing E Commerce E-support 52

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said.

Sales 90

Sales NPS Customer Journey Customer Success 90

ChurnZero

JULY 22, 2021

By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. Your rules of engagement should be based on which team is genuinely the best fit in each scenario and has the greatest likelihood of gaining sales traction. Circle of influence.

Sales 98

Sales Customer Success Engagement Customers 98

ShepHyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. He writes about designing a compelling customer experience process and training your team to implement it. What does a “well-designed customer success program” even look like?

Customer Success 135

Customer Success Return on Investment Customer Centricity B2C 135

Gainsight

FEBRUARY 29, 2024

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as a critical strategy within their go-to-market programs. The average customer maintains seven trusted partnerships according to McBain.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

CustomerSuccessBox

JUNE 3, 2022

The customer success manager’s function is evolving and expanding, and the reason for this transition is- DATA. The best customer success managers (CSMs) or customer success data analysts — or whatever their official title is – are masters of customer data measurement and analysis.

Customer Success 52

Customer Success Management Customers Consumers 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

ShepHyken

SEPTEMBER 24, 2021

SaaS has changed the traditional sales rules. Because of this, prices are cheaper as new companies, products and solutions come to market daily. Due to this, competition is fierce as many SaaS companies are highly vulnerable to churn if they are not satisfying their customer base.? . Use Customer Success as a carrot.

Sales 155

Sales Customer Experience Customer Success Article 155

BirdEye

OCTOBER 11, 2023

Investing in processes and tools that contribute to customer delight significantly impacts the bottom line. This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith.

Sales 109

Sales Social Media Customers Multi-Channel 109

CSM Practice

AUGUST 3, 2020

is considered to be a crucial topic among the Customer Success community. That said, many experts in this field are taking time to brainstorm to come up with a specific answer to the question, “is it sales or customer success’ responsibility?”. We want to ensure initial deployment is successful.

Sales 98

Sales Customer Success Chief Customer Officer Definition 98

Gainsight

OCTOBER 22, 2018

I started my professional career as a product manager. Over the years, I moved up from Product Manager to “Manager of Product Management” (still a bizarre title to me!) When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

Forrester's Customer Insights

MARCH 27, 2024

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

Customer Success 30

Customer Success ROI Customer Service Training Sales 30

SmartKarrot

JANUARY 27, 2022

Ever since the emergence of marketing automation, there was always a desire to integrate sales, marketing, and customer success with a level of personalization. . Account-based marketing is the first real step towards achieving the marketing automation dream. What is account-based intelligence?

Sales 10

Sales Customer Success Marketing ROI 10

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Sales 108

Sales 2024 Webinar Customer Success 108

SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. This is tied back to increased revenue and customer loyalty. Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing.

Customer Success 19

Customer Success Management Document Customer Journey 19

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects.

Customer Success 19

Customer Success Return on Investment Roadmap Measurement 19

SmartKarrot

FEBRUARY 1, 2024

Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leading sales teams across various organizations in Singapore. With around 20 to 30 diverse markets, each with its dynamics, APAC stands as a rich learning ground.

Customer Success 10

Customer Success Management Customer Centricity Customers 10

SmartKarrot

MAY 18, 2023

Role: Customer Success Manager Location: Berlin, Germany (Remote) Organization: Canonical As a Customer Success Manager, you’ll familiarise new Canonical customers to our products and customer support procedures. Aid sales in spotting expansion possibilities or renewal threats.

Customer Success 19

Customer Success Document Hospitality Touchpoint 19

SmartKarrot

JUNE 15, 2023

Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for clients that list their key success criteria, success measures, and potential problems along with advice.

Customer Success 19

Customer Success Webinar Customers Leadership 19

SmartKarrot

APRIL 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (On-site) Organization: Runwise As a Customer Success Manager, you’ll be using the Runwise platform to support property managers, supers, and owners. Creating and providing savings assessments for current clients.

Customer Success 19

Customer Success Document Customers Consumers 19

SmartKarrot

APRIL 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (On-site) Organization: Runwise As a Customer Success Manager, you’ll be using the Runwise platform to support property managers, supers, and owners. Creating and providing savings assessments for current clients.

Customer Success 19

Customer Success Document Customers Consumers 19

SmartKarrot

APRIL 25, 2023

Role: Vice President of Customer Success Location: Englewood, CO, United States (Remote) Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you’ll by using customer journey mapping and creating standardised interventions for each stage of the trip, define and optimise the customer lifetime.

Customer Success 19

Customer Success Net Promoter Score Roadmap Customer Journey Mapping 19

SmartKarrot

APRIL 3, 2023

Role: Customer Success Manager Location: Berlin, Germany (Hybrid) Organization: Ultimate As a Customer Success Manager you’ll assist 15-20 mid-market customers as their main point of contact during the installation and growth phases of their automation journey.

Customer Success 19

Customer Success Customers ROI Sales 19

SmartKarrot

APRIL 5, 2023

Role: Customer Success Manager Location: Vancouver, BC, Canada (On-site) Organization: Optix As a Customer Success Manager, you’ll be helping potential and existing customers through a variety of channels, such as video calls, live chat, and email support, acting as a product specialist and responding to queries about products.

Customer Success 19

Customer Success Customers Sales B2B 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Customer Satisfaction Government Customers 19

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Act as a thought leader within the customer community. Aggregate customer feedback into themes and focus areas.

Customer Success 19

Customer Success Measurement Customers Sales 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Customers Webinar Sales 19

SmartKarrot

DECEMBER 15, 2022

Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Hatch As a Customer Success Lead, you will advocate for customers by providing feedback to internal teams on how to better meet customer needs. Actively seek and develop strategies to help key stakeholders.

Customer Success 19

Customer Success Workshop Document Customers 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Interviewing departing clients after churn.

Customer Success 19

Customer Success Customers Consumers User Experience 19

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Workshop Customer Satisfaction Feedback 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

Customer Success 19

Customer Success Webinar Customer Journey Customers 19

SmartKarrot

FEBRUARY 6, 2023

Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Partnering with Professional Services, Sales, and Marketing leadership to grow Seismic’s presence and brand in the Northern European region.

Customer Success 19

Customer Success Customers Leadership Consulting 19

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Customer success looks a little different at every company and for every customer.

2022 105

2022 Customer Success Management Marketing 105

SmartKarrot

NOVEMBER 4, 2022

Role: Director of Customer Success Location: Remote, United States Organization : Fleetio As a Director of Customer Success, you will lead the Customer Success Management Team across three segments (Enterprise, Mid-Market and SMB) to achieve long-term retention via aggressive usage, adoption, and value realization targets.

Customer Success 19

Customer Success Leadership ROI Metrics 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Present consumer voices internally accurately, raising them as necessary.

Customer Success 19

Customer Success Workshop Roadmap Customers 19

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Fashion Hotels Events 19