Quadient

AUGUST 8, 2022

How Customer Communications Management Systems Create Better Customer Experiences. Customer communications management software, otherwise known as CCM, leverages the best of digital insurance functions to improve all aspects of the customer experience. Marissa Feigen. Mon, 08/08/2022 - 20:42. What is CCM?

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Quadient

NOVEMBER 15, 2017

We have spent the last 18 months working to unite three leading software providers under a net-new brand – Quadient.

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Quadient

JUNE 22, 2022

IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Quadient named a Leader . Marissa Feigen. Wed, 06/22/2022 - 16:53.

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Quadient

JUNE 28, 2022

As we wrap up the “Quadient Leadership Insights” four-part blog series the week leading up to the USA’s Independence Day celebration, I thought IDC’s assessment of the CCM space was fitting and worth exploring. . Today’s modern CCM solutions are the foundation of a strong Customer Experience Management strategy. Marissa Feigen.

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Quadient

MAY 12, 2022

Cheers to customer success! Customer reviews are among Quadient’s favorite sources of feedback because they bring our products and services to life. Public customer reviews on third-party sites often provide contextual detail about how our products and services are being leveraged to drive better customer experiences.

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Quadient

AUGUST 11, 2022

But while concerns of economic uncertainty remain top of mind, the market for customers’ time, attention, and spending is becoming fiercely competitive, making 2023 the right time to transform your customer communications. Aspire Leaderboard: Create a Custom Vendor List Aligned with Your Criteria.

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Quadient

MAY 20, 2022

Changes in investment and the reorganization of budgets are a huge challenge in many industries, and as that shifts, so do customer behaviors. Quadient’s vision for the future of communications is about simplicity. It’s about being able to transform your customers’ experience quickly and easily. Generate (on-demand and batch).

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Quadient

JULY 25, 2022

Choosing your Customer Communication Management Software in 2022. Customer Communication Management (CCM) software technologies emerged 30 years ago as transactional print-centric technology. What are the benefits of using Customer Communication Management software? Impact on customer experience & engagement.

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Quadient

JUNE 21, 2021

3 customer experience trends transforming insurers’ customer communications. But as I optimistically-albeit cautiously-look at what 2021 may bring, it’s hard to miss some underlying customer experience trends shaking up customer communications in the insurance industry. Customer experience has gone phygital .

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Quadient

AUGUST 17, 2021

The State of CX: A customer experience series - differentiating with data. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Andrea Haughton.

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Quadient

JANUARY 21, 2022

Four steps for improving insurance policyholder customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. The first step in customer engagement is knowing your customer. Personalize your customer communications .

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Quadient

OCTOBER 22, 2021

But the shiny exterior was devalued by cutting corners, unimagined engineering and poor alignment with customer needs. . We’re in the business of customer success, and we’ve proven it decade over decade. . ( Fun fact: As of October 22, 2021, Quadient earned 4.7 The worlds’ leading CCM customer success advocate .

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Quadient

OCTOBER 22, 2021

This means that when it matters most, you may well find that you’re struggling to leverage contextual end-to-end data and orchestrate the overall customer experience. These are the CCM solutions that drive digital transformation and the customer experience required in today’s market. .

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Quadient

JULY 25, 2022

Customer Journey Map Examples & Templates. Since every customer's journey is unique and every business has unique customer experience (CX) goals, there is no one-size-fits-all customer journey map example. Why are customer journey map examples useful? This is where customer journey map examples can be useful.

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Quadient

OCTOBER 1, 2021

The State of CX: A series on customer experience trends and beyond - empathy's key role. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Andrea Haughton.

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CX Journey

MAY 29, 2018

Image courtesy of Quadient Are you communicating with customers in their preferred methods? That's only one of many questions we discussed last week, when I had the pleasure of participating in the keynote panel for Quadient's third virtual CX Transformation Day. The concept of the "Enterprise Startup."

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Quadient

DECEMBER 14, 2021

What fast-paced digital evolution means for customer experience transformation. But just facilitating the switch to digital isn’t enough to ensure a successful customer experience (CX). But just facilitating the switch to digital isn’t enough to ensure a successful customer experience (CX). Andrea Haughton. But there’s a catch.

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Quadient

OCTOBER 22, 2021

They are all unique, in different stages of transformation, leveraging a complex set of resources and technologies to drive business value and meet the evolving demands of today’s customers. At Quadient, we are proud to have built the only any-premise CCM solution suite on the planet. SaaS CCM deployment .

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CX Journey

MAY 9, 2018

Image courtesy of Quadient Where does your company put a greater focus, on acquiring new customers or on retaining existing customers? The old debate stands: should companies focus on customer acquisition over retention ? Well, I wrote a whitepaper for Quadient recently to more deeply explore this conundrum.

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Quadient

MAY 23, 2022

Customer experience (CX) is the new marketing battleground. Customers who perceive their interactions with your company as highly positive purchase more of your products and/or services, purchase more frequently, are more loyal, and are more likely to share their positive views with personal contacts and online communities. .

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ShepHyken

JULY 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. That’s why you need to know how to improve customer service using social media.

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Quadient

APRIL 24, 2016

Customer Journey Mapping: A brand's GPS to loyalty and advocacy. Don’t assume a customer journey is a linear path. Customers don’t see the journey: they just want to purchase a product or service from your company; get their product repaired as quickly as possible or get an answer to their question in a short amount of time.

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Quadient

JANUARY 21, 2022

How insurers can user personalized video to improve customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. The first step in customer engagement is knowing your customer. Personalize your customer communications .

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Experience Investigators by 360Connext

OCTOBER 1, 2019

Customer experience professionals, enthusiasts and change agents around the world are celebrating today. CX Day is all about celebrating our success, learning from our amazing community, and looking to the future of customer experience. Watch: Building (and sustaining) a Customer-Centric Culture. Happy CX Day 2019!

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Quadient

OCTOBER 28, 2021

The State of CX: A series on customer experience trends and beyond - EX drives CX. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Andrea Haughton.

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Quadient

SEPTEMBER 20, 2018

During this week’s Inspire Days user conference in Boston, Bjorn Hildahl, Head of DXP Business Unit for Quadient presented on an increasingly important topic: What is Digital Experience? It is all about interactive data and more specifically about:

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Quadient

JANUARY 9, 2019

Recent studies show that Customer Experience (CX) leaders generate 5.7 times more revenue than companies that do not make customer experience a priority. It’s no surprise then, that the way customers perceive their interactions with brands has become a primary focus for businesses.

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Quadient

FEBRUARY 3, 2020

Purchasing a new customer communications management (CCM) platform is stressful. Its tools and capabilities must be flawless if the company’s personalized, omni-channel customer experience is to be realized as envisioned. A lot is riding on the decision. It’s a big investment.

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Quadient

DECEMBER 8, 2021

At Quadient, we see a lot of RFI, RFP, and RFQ requests from customers and prospects. Full disclosure: Quadient is the only any-premise CCM solution in the world. VP of Customer Transformation. Customer Experience. Customer Communications. So much so that we wrote an RFP guidebook. Scott Draeger. Experience.

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Quadient

OCTOBER 25, 2018

Quadient is deeply committed to our partner community, and we’ve also concluded that a professional services team is critical to customer success. Quadient Professional Services helps navigate the path using their Inspire and CCM/CXM expertise to help customers reach their goals quickly and on budget.

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Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. R15 comes offers more than 300 robust enhancements that empower, elevate and accelerate companies with the ability to meet their customers when and where they are. .

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Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. R15 comes offers more than 300 robust enhancements that empower, elevate and accelerate companies with the ability to meet their customers when and where they are. .

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Quadient

JANUARY 3, 2019

Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution! Congratulations! Now that you’re done, senior leadership wants a demo, to see what all this fuss has been about.

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Quadient

SEPTEMBER 24, 2018

Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions? .

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Quadient

SEPTEMBER 28, 2020

What Covid-19 has Taught Telecoms about Customer Experience Management. As a result, there are certain customer experience requirements that have come to the fore and if telecom service providers are lax in meeting them in any way, they face certain business risks. . Customers are just as willing to switch providers during Covid-19.

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Quadient

NOVEMBER 15, 2017

Here we are in our 2 nd week as Quadient – and I wanted to thank our customers, partners and employees for embracing our new brand. Quadient.com continues to draw a large audience from across the globe.

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CX Journey

SEPTEMBER 14, 2017

I address this question - and many more - in my session for GMC Software's (now Quadient's) second CX Transformation Day. One map applies to all customers; all customers are the same. I don't need personas; I can simply map for major customer segments. What are they doing wrong? Marketing has the same mapping needs as CX.

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