Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
Priya Iyer, Chairman & CEO at Vee24 looks at the the growing trend of AI in the contact centre and how it will affect the customer experience. Tech magnates like Elon Musk and Bill Gates have cautioned the threat of super intelligence and AI. AI is expected to take over around 38% of US jobs by the year 2030.
Let's personalize your content