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A Deep Dive into Conversational Intelligence

InMoment XI

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

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Stop alienating customers with inconsistent e-commerce experiences

Maru Group

Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. The pitfalls of third-party platforms Many companies had e-commerce facilities before the pandemic, but they often produced only a small portion of their sales. By Maria Melioumi, Marketing Writer, Maru/Matchbox | June 2, 2022.

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The software industry is at the center of e-commerce transformation—but are its own operations digital enough?

West Monroe

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.

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The software industry is at the center of e-commerce transformation—but are its own operations digital enough?

West Monroe

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.

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The Ultimate Checklist to Customer-Approved E-commerce Experience

transcosmos Information Systems

Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.

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How to Choose the Best Chatbot for Your E-Commerce Business

LiveChat

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Our team has developed solutions for multiple e-commerce startups and has been monitoring their further progress. Our conclusions? Which tool will fit your clients’ expectations best?

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Untangling the Modern Customer Journey: A Guide to Effective Marketing Attribution – Part 1

Optimove

The (modern) Customer Journey In today’s dynamic e-commerce landscape, understanding the customer journey has become more critical than ever. Instead, customers embark on a complex journey influenced by multiple touchpoints and channels. But what is the journey of a customer in e-commerce?