Zonka Feedback
FEBRUARY 21, 2023
Surveys are used in healthcare to determine patient satisfaction , identify patients who need additional intervention during their stay and extra support after they leave the hospital.
PeopleMetrics
FEBRUARY 21, 2023
Picture this: your customer experience (CX) team has gone through your customers’ feedback, identified regular pain points in the customer journey, and found solutions to reduce friction and retain more customers. However, they did this several months ago and suddenly customer retention is starting to dip down again. What happened? Chances are that the change in customer needs wasn’t actually sudden but a gradual shift.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
FEBRUARY 21, 2023
VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences. While most VoC efforts start strongly, many tend to lose their traction over time— especially if the program isn’t properly implemented or the company becomes complacent. The good news is that there are still ways to get VoC programs back on track.
BirdEye
FEBRUARY 21, 2023
Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
FEBRUARY 21, 2023
Ten years ago, I wrote an article about why delivering an amazing customer experience is important. While many of those concepts are still valid today, it’s time to modify the list and give a few of the original reasons a facelift to bring them into current times. First, a reminder that an amazing customer experience isn’t about being over the top.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
DemandJump
FEBRUARY 21, 2023
Which Are the Best SEO Strategies? Every day, marketers wrestle with the question of how to develop and execute an effective search engine optimization (SEO) strategy. The benefits of an effective SEO strategy are wide-ranging and well-documented, but primarily center around increasing the amount of traffic your website receives. This, in turn, attracts and engages prospects—and can nurture those relationships into conversions.
Gainsight
FEBRUARY 21, 2023
Customer success (CS) is a multifaceted discipline. It’s both art and science. It’s a balance of high-touch and digital-touch interactions. It’s about creating efficiency while also building deep relationships. At the heart of this juggling act is Customer Success Operations (CS Ops). While CS ops is often viewed as a role or even a team, in reality, long before it’s a headcount, it’s a responsibility that often lives on the to-do list of the CS team lead.
inQuba
FEBRUARY 21, 2023
Where can insurers search for growth in an increasingly competitive Property and Casualty (P&C) insurance market? Insurers are facing strong competition from inside and outside industry, including digital competitors, insurtechs, and vertical integration of ecosystems. What’s more, policy holders’ standards for personalized engagement have never been higher!
MyCustomer
FEBRUARY 21, 2023
Engagement The myth of CX ROI that costs companies millions
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Helpware
FEBRUARY 21, 2023
Good customer service is a crucial element in the success of online casinos. Unlike regular casinos, which have in-house customer support, online casinos rely solely on online channels to assist players. That said, many new online casinos overlook this key component of customer support.
2020 Research
FEBRUARY 21, 2023
Key Takeaways: Consulting with a local supplier partner (research houses/suppliers) prior to finalizing and formalizing the research RFQ is a key aspect for success It is crucial to make sure the local market is understood from a cultural and language perspective. Choosing moderators based on their language use, skills and cultural affinity with the participants/respondents sure makes a big difference and, if not native, no need to panic!
inQuba
FEBRUARY 21, 2023
Where can insurers search for growth in an increasingly competitive Property and Casualty (P&C) insurance market? Insurers are facing strong competition from inside and outside industry, including digital competitors, insurtechs, and vertical integration of ecosystems. What’s more, policy holders’ standards for personalized engagement have never been higher!
Forrester's Customer Insights
FEBRUARY 21, 2023
Outdated, short-term growth strategies that focus on extracting value from customers will fail. To succeed, companies must build, run, and continually optimize a customer-obsessed growth engine.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
SmartKarrot
FEBRUARY 21, 2023
Role: Head of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Builder.ai As a Head of Customer Success you’ll establish the customer success strategy, specify the desired operating model, and work together across the organisation to maintain ongoing alignment with the product, sales, and technical support teams.
MyCustomer
FEBRUARY 21, 2023
— Self-serve reputation management delivers immediate business value for customers using social and review data to enhance their CX progr 21st Feb 2023 InMoment Announces Reputation Management Solution
BirdEye
FEBRUARY 21, 2023
Are you curious about how people use social media? Are you trying to understand the impact it has on our lives? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks.
SmartKarrot
FEBRUARY 21, 2023
The case for a renewed focus on account management What is Account Management? Account management is the practice of providing customers with service, support and improvement opportunities to increase their consumption of a product or service and maximize retention, cross-sell and upsell opportunities within the customer base. With the rapid evolution of SaaS platforms, the existing benchmarks of success are being replaced with new ones that better reflect the intrinsic value of functions and bu
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
MyCustomer
FEBRUARY 21, 2023
The World Bank Group estimates that over 1.3 billion people across the world live with some form of disability.
Forrester's Customer Insights
FEBRUARY 21, 2023
Over three quarters of banks are increasing their spending on emerging technologies, creating the potential for hype and fear of missing out. Forrester identified nine emerging technologies that should be on the list of every bank, either now or later. We then organized them according to when firms can expect return on investment and provided details about the technologies and their use cases.
dscout People Nerds
FEBRUARY 21, 2023
The CUE studies focused on researching user experience research itself. How meta!
Comm100
FEBRUARY 21, 2023
There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% from 2023 to 2030. So why all this interest? Introducing AI for customer service is allowing organizations in every industry to improve service while cutting costs, improving employee workloads, and more.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
FEBRUARY 21, 2023
It seems that every other news headline is warning us of impending economic doom in 2023. The peculiar thing about sales is that there really are no acceptable excuses for nonperformance. I knew of sales leaders who were put on performance improvement plans during the pandemic.
West Monroe
FEBRUARY 21, 2023
As the world slowly adjusts to a post-pandemic world, many companies are grappling with how to move forward, incorporating what we learned—both the good and not so good. The last three years have seen a shift toward hybrid and remote work, with Zoom and Teams becoming the default for many businesses. However, as we approach the three-year mark of March 2020, when COVID forced us to pivot, it's time to incorporate the lessons learned into our business models and also re-evaluate our priorit
Forrester's Customer Insights
FEBRUARY 21, 2023
Unless you’re a floppy disk aficionado, Tom Persky isn’t likely to be a familiar name. Tom is what you’d call a “last man standing,” as he’s the only bulk seller of floppy disks left, and his business of recycling, stripping, and reselling floppy disks is booming. You may be thinking, so what?
West Monroe
FEBRUARY 21, 2023
As the world slowly adjusts to a post-pandemic world, many companies are grappling with how to move forward, incorporating what we learned—both the good and not so good. The last three years have seen a shift toward hybrid and remote work, with Zoom and Teams becoming the default for many businesses. However, as we approach the three-year mark of March 2020, when COVID forced us to pivot, it's time to incorporate the lessons learned into our business models and also re-evaluate our priorit
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
10 
Let's personalize your content