Kustomer
JULY 10, 2020
In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. A personalized customer service strategy is just one way to make a measurable impression on consumers.
ShepHyken
JULY 10, 2020
This week we feature an article by Daniel Bishop, an assistant editor and marketing consultant for ReallySimpleSystems. He shares multiple approaches to updating or creating your customer acquisition strategy. The phrase ‘customer acquisition strategy’ is one that you would rarely hear outside the confines of a corporate marketing department. For most businesses, customer acquisition simply involved choosing a marketing channel and publishing some kind of promotional content.
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CSM Magazine
JULY 10, 2020
The COIVD-19 pandemic has reshaped the way businesses operate and will likely have lasting implications. Most noticeably, the breakout forced millions of people across the globe to work from home; according to an analysis by Global Workplace Analytics and Flexjobs, about 4.7 million are working from home in 2020 in the U.S. alone. Despite past circumstances and what may lie ahead, work must go on, and employees need to stay in touch with management, coworkers, and clients.
Advantage Communications
JULY 10, 2020
Artificial Intelligence (AI) is a controversial subject. These new technologies are changing the game for many organizations’ customer service strategies by automating time-consuming, repetitive tasks that allows live agents to focus on conversations that require a human element.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CSM Magazine
JULY 10, 2020
Leading customer feedback platform Critizr now supports Google’s Business Messages in Europe. Critizr’s customer feedback technology will integrate with the new Google channel, meaning people can now contact and hold rich conversations with their local businesses in real-time – simply and directly from Google Search and maps. Critizr will focus on helping its retail clients launch and maximise the potential of the new channel to enhance how they positively interact with customers, answer questio
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
NetBase
JULY 10, 2020
The marketing market is competitive! And agencies competing for big brands’ business are keenly aware of the challenges they face when winning new engagements. This is why NetBase Certification has become an agency selling point in pitches. It’s an industry standard that says so much about an agency’s social analytics expertise. Let’s explore the story it tells and why it acts as a differentiator for these amazing agencies!
Brad Cleveland Blog
JULY 10, 2020
Back in December, I had the pleasure of being interviewed by Jeff Toister, a customer service consultant based in San Diego. The interview touched on a variety of topics, but was focused on issues around staffing and scheduling. We discussed how offering great service typically saves money, something that may be counterintuitive to many. You can access the interview here.
Talkdesk
JULY 10, 2020
The lack of diversity is an unfortunate reality across businesses worldwide — and this is especially true in the tech industry. Research shows that female participation in computer jobs has declined since the 1990s and now stands at 25%, while African Americans represent 9% of all STEM workers and Hispanics only 7%. Let me share a bit of background about my own career and why workplace diversity is so important to me.
Brad Cleveland Blog
JULY 10, 2020
Back in December, I had the pleasure of being interviewed by Jeff Toister, a customer service consultant based in San Diego. The interview touched on a variety of topics, but was focused on issues around staffing and scheduling. We discussed … Continue reading → The post How to Balance Service and Cost in the Contact Center appeared first on Brad Cleveland.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Talkdesk
JULY 10, 2020
2019 was the year when Talkdesk® celebrated being named a Leader in Gartner’s CCaaS Magic Quadrant for North America. This accomplishment was a huge step and placed Talkdesk as a key player in the contact center space. Talkdesk kicked-off 2020 with an ambitious release program to revolutionize the contact center industry. Talkdesk 20-in-20 introduced 20 market-disrupting product announcements in the first 20 weeks of 2020, concluding with Opentalk 2020 Virtual keynote addresses delivered to more
Brad Cleveland Blog
JULY 10, 2020
Back in December, I had the pleasure of being interviewed by Jeff Toister, a customer service consultant based in San Diego. The interview touched on a variety of topics, but was focused on issues around staffing and scheduling. We discussed how offering great service typically saves money, something that may be counterintuitive to many. You can access the interview here.
SmartKarrot
JULY 10, 2020
Role: Enterprise Customer Success Manager Location: Ohio, Columbus, US Organization: Seamless.AI As an Enterprise Customer Success Manager at Seamless, you will be responsible for monitoring and managing the health and success of their enterprise accounts. Drive growth and product adoption across their customer base, and ensure retention of an existing business.
NICE inContact
JULY 10, 2020
As the future feels uncertain, it’s never been more important to focus on what you can control in your contact centre. And there’s plenty you can do to ensure satisfaction of both your agents and your customers. Explore the keys to business continuity and success, so your outbound or inbound contact centre can be resilient and adapt to the remote work environment with skill and speed.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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SmartKarrot
JULY 10, 2020
Source. SaaS industry is one of the fastest growing industries in the world. If you are on the right track, you can see immense growth in your SaaS business. Much faster than any other industry. But where growth is so promising, there the pace of decline becomes high too. One of the reasons companies face decline in their business is SaaS churn. And we are going to discuss that in this article.
inSided
JULY 10, 2020
Customer centricity: Something many organizations strive towards, but truly getting there can be a challenge. In a recent webinar with ChurnZero CCO and Head of Product, Abby Hammer and inSided CEO and Co-Founder, Robin van Lieshout , we discussed what being a customer centric organization really entails and how more of us can achieve the transformation.
SmartKarrot
JULY 10, 2020
Undoubtedly, Corona Virus has become the hottest talk of the now. You will have to gear up and disallow this from cripple your brand. Desperate to flatten the COVID-19, customer success teams are working hard from their homes and straining remote work operations. As a Customer Success Leader, you must respond to these alerts and be prepared with both short-term and long-term goals.
Kustomer
JULY 10, 2020
Today, businesses thrive when they can provide a convenient, personalized customer experience. That entails answering questions specific to a customer’s concerns and addressing wants and needs of a particular patron, all within a short amount of time. Certainly, businesses can help customers and provide top-notch customer service when taking on such tasks, but customer service agents can also be a valuable resource when they go above and beyond and reach out to the customer first.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
C Space
JULY 10, 2020
The Brand Move Roundup – July 10, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. What’s now becoming clear is that the current climate is one of near-perpetual disruption.
Opinionator
JULY 10, 2020
Therefore, the POS Surveys have very little value…but there is something MUCH better. Introduction to the POS Survey. Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. This is done offline, at their brick and mortar stores. The customer’s receipt contains the request for a survey and survey message – delivered at checkout.
Opinionator
JULY 10, 2020
>?rePOS Surveys have very little value…but there is something better. Introduction to the POS Survey. Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. This is done offline, at their brick and mortar stores. The customer’s receipt contains the request for and delivered at checkout.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
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