Tue.Nov 17, 2020

CX surveys: Part art/part science

Customercount

It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. . The post CX surveys: Part art/part science appeared first on CustomerCount.

2020 60

Five Ways to Thank Customers — And How to Find Opportunities in Your Organization

Experience Investigators by 360Connext

When our waiter flagged us down by the door, I assumed we had left something behind or forgotten to sign the credit card slip or something. My husband and I were walking out of a restaurant with our two boys, who were 9 and 12 at the time, while on vacation in Florida several years ago.

2020 156

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Spectating is the New Cancer

The DiJulius Group

4 Quick Tips to Help you Make Price Irrelevant 1) Feature Story How to Reduce the #1 Cause of Anxiety For most people uncertainty triggers high extremes of anxiety. As human beings, we like predictability in our lives. That is why we check the five-day forecast, so we know how to dress. That is why.

2020 70

NPS: A Ton of Simplicity and an Ounce of Usability

CX Workout - Ideas Blog

Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives and dies by the NPS score. That easy-to-understand, but greatly oversimplified metric continually makes its way into the highest-level company presentations, including earnings reports.

NPS 56

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Begin your digital transformation by integrating core CX systems

Talkdesk

Migrating to the cloud is one of the first steps to transform your contact center into a strategic asset that is capable of delivering a 21st century customer experience (CX).

2020 66

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Free Webinar: Meeting Consumer Demands for Frictionless Mobile Support

CSM Magazine

Reuters Events are excited to announce their next free customer service webinar: ‘Meeting Consumer Demands for Frictionless Mobile Support Experiences’.

Amidst the Noise Become Your Clients’ Professional True North

One Millimeter Mindset

When you strive to be your clients’ professional True North, they invite you to sit at their business tables. Because you are their trusted, purposeful and consistent source of direction and insights. Even when there is nothing to sell, design, manage or measure.

2020 65

The Future of AI in Customer Service (Video)

XMplify

In this video panel discussion, I speak with 3 internationally recognised experts in the field of Artificial Intelligence and discuss what the future holds for AI and Customer Service

2020 52

5 tech capabilities experience management programs need to support complex enterprises

SMG CX

While most brands understand the importance of customer + employee feedback and have some sort of experience management (XM) solution in place, many lack the actionable insights necessary to create meaningful, system-wide change. CX Programs Employee Engagement

2020 52

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Hello Website Touchpoints — Keeping Your Customers Happy Just Got Easier

Hello Customer

Keeping your customers happy and satisfied is the first step to keeping your customers. Unfortunately, gathering real customer feedback in real-time can be a real pain—for both you and them.

Top 6 Loyalty Trends for 2021

Currency Alliance

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic.

2021 52

Hello Website Touchpoints — Keeping Your Customers Happy Just Got Easier

Hello Customer

Keeping your customers happy and satisfied is the first step to keeping your customers. Unfortunately, gathering real customer feedback in real-time can be a real pain—for both you and them.

The Future of B2C: What Consumer-Facing Firms Must Know

Feedbackly

For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will always be. Source. Insight B2C CLV customer experience customer feedback customerisking cx CX strategy feedbackly feedbacklycxm

B2C 56

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

Influence is everything: 3 tips for managing up and out from our CX leader roundtable

GetFeedback

A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers. Articles

2020 204

Sopra Steria Plans To Acquire Fidor Solutions To Push Its Digital Banking Engagement Platform Forward

Forrester's Customer Insights

Earlier today, Sopra Steria announced its plans to acquire Fidor Solutions via its subsidiary Sopra Banking Software. Fidor Solutions is the technology subsidiary of Fidor Bank, a fintech that became part of Groupe BPCE in 2016.

The Benefits of Building a Solid Customer Relationship: How CRM Can Help

Ecrion

What Is Customer Relationship Management? | 1. Treat Each Customer as an Individual | 2. Customer Feedback |. Explore Customer Intelligence | 4. Maintain Trust and Transparency. Did you know 90% of Americans use their experience with customer service to determine where they spend their money?

Amazing Business Radio: Jeffrey Hayzlett

ShepHyken

Customer Service is Engagement . Staying Focused on What Customers Want and Need . Shep Hyken interviews Jeffrey Hayzlett , Chairman of C-Suite Network. They discuss strategies for persevering in business and providing amazing customer experiences in challenging times. Top Takeaways: .

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

How Customer Success Can Build a Relationship with Sales

ChurnZero

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Oh, Sales and Customer Success, you are my two favorite disciplines! Where else can you experience the thrill of fishing and the warmth of a long-term relationship?

Sales 63

Simplifying installations & tech troubleshooting for customers & technicians with AR & knowledge management

Knowmax

Simplifying installations & tech troubleshooting for customers & technicians with AR & knowledge management. Artificial Intelligence

2020 52

How to Trigger Different Dialogflow Intents on Different pages

kommunicate

Dialogflow has this amazing feature called “Events’’. Apart from user inputs, events are also used to trigger intents. Any Intents with the event name listed in the “Events” section will be triggered when an event occurs.

Learn From 2020 To Create Your Anywhere-Work Strategy

Forrester's Customer Insights

2020’s Remote Work Is The Exception No Business Wanted The sudden arrival of the COVID-19 pandemic has thrust every organization into a patchwork of unplanned workforce responses.

2020 34

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

The Six Components Of Effective Sales Compensation Plans

Forrester's Customer Insights

Here we offer the six components of our compensation model, along with an overview of what is needed to ensure each is operating at the highest possible level. Sales Sales Operations SiriusDecisions Research

Sales 31