InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. This release of enhancements builds on InMoment’s integrated CX approach and AI-powered product foundation to give organizations the best chance of competing in today’s changing business environment. Below you’ll find the latest innovations to: Summarize customer feedback more effectively to save time and resources Improve the closed-loop service experience to reduce churn and incr

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Alida

APRIL 27, 2023

The world of customer insights has drastically shifted in recent years. With mobile devices becoming ubiquitous and mobile usage continuing to rise, it has become increasingly important for businesses to take a mobile-first approach to their customer insight and survey tools.

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Insights Customer Experience Customer Insights Customers 130

CSM Magazine

APRIL 27, 2023

Customer satisfaction is one of the most important variables for any organization, and measuring it is essential for understanding how your consumers perceive your products, services, and brand. The good news is that there are various metrics and technologies available to help you measure and enhance customer satisfaction. Businesses must utilize metrics and Key Performance Indicators (KPIs) to measure their performance in order to ensure that customer service meets their needs.

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Customer Satisfaction Metrics Net Promoter Score Effort Score 52

Optimove

APRIL 27, 2023

You head out in the morning and grab a coffee from your favorite watering hole. Thanks to your app loyalty card, that cheese bagel you’re eyeing is free with your saved rewards. You open up your running app at lunch and run to the local park. You race against your friend on the other side of the world, bag a badge for your fastest time and share it on your Insta feed — hey, who doesn’t like to boast a win?!

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

MyCustomer

APRIL 27, 2023

MyCustomer is in constant dialogue with senior customer experience professionals - whether that be for articles, research reports, roundtable discussions, networking events or podcasts. These interactions have seen CX leaders share countless pieces of practical advice and insights that are invaluable to other customer experience practitioners. In this hub, we’re pooling together some of the best content based on those discussions.

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Forrester's Customer Insights

APRIL 27, 2023

In a major, accelerating trend, interactions between people and machines are becoming more like those between people.

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SmartKarrot

APRIL 27, 2023

Role: VP of Customer Success Location: Buffalo-Niagara Falls Area, United States Organization: The Leadership Agency As a VP of Customer Success, you’ll promote account expansion and implementations. Embrace ambiguity while advancing the process. Help with the customer lifecycle’s design, implementation, and optimisation. Set up a tracking system and operational KPIs so that the CS team can be held responsible for engagement results, customer happiness, and customer growth.

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Forrester's Customer Insights

APRIL 27, 2023

To assess the digital experience, we reviewed the functionality and user experience of 12 North American mobile investing apps that target self-directed investors, and we provide an Excel-based tool that allows digital business leaders to evaluate their customers’ digital journeys.

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Clarivate

APRIL 27, 2023

Our latest Global Research Report from the Institute for Scientific Information (ISI) , “U.S. research trends: The impact of globalization and collaboration,” raises important questions about how well past investment has prepared the U.S. scientific enterprise to achieve its goals. Our findings suggest that while the U.S. remains a leading science and technology power, it must acknowledge its shrinking domestic research capacity and work collaboratively with resourceful competitors to maintain i

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Government Healthcare Innovation Download 105

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Beyond Philosophy

APRIL 27, 2023

One of our podcast listeners has a pickle, which, for those unfamiliar with it, is our term for a business problem. Our listener did their research, which gave them projected sales that made them proceed with their product launch. However, the sales after the launch haven’t been what the study predicted. Understandably, they want to know why. So, I figured we would also discuss our thoughts here since some of you had a similar problem.

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Sales Brands Insights Engagement 15

SmartKarrot

APRIL 27, 2023

A business needs to keep track of all the critical data and insights to stay ahead of competitors. Note-taking is the perfect way of doing it, but you already know that as the VP or director. However, traditional methods do not work well in today’s scenario. Those methods may result in errors and inaccuracies and can be time-consuming. Businesses can use AI note-taking tools to streamline the process and generate reliable results.

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Customer Success Sales Presentation Reference 10

Braze

APRIL 27, 2023

At Braze, we’re definitely in the latter camp. To help connect marketing creatives to technical teams, we’re excited to launch the 427° Innovation Lab, first debuted at Forge 22, the Braze annual customer conference.

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Innovation Definition Connections Marketing 52

Call Experts

APRIL 27, 2023

Maximize your potential as a property manager by unlocking more time to focus on expanding your business instead of answering mundane tenant calls – discover the incredible benefits of a property management answering service today! A Property Management Answering Service Supports Efficiency and Customer Satisfaction. If you are in the property management business, you know it can be challenging.

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Management Customer Satisfaction Books Article 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Clarivate

APRIL 27, 2023

Over the years as Clarivate TM has evolved, we have invested in curated content, workflow solutions and technology such as artificial intelligence (AI) and machine learning while earning a global reputation built on trust. Throughout our journey, we have carefully brought together companies respected for their deep industry, subject-matter and technical expertise — DRG, CPA Global, ProQuest, Ex Libris, Innovative and many more.

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Government Innovation Connections Customer Success 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge.

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2022 E-support Roadmap Download 52

Playvox

APRIL 27, 2023

Contact center trends can directly impact success. But in an industry — and world — evolving at lightning speed, it’s harder than ever to keep up and to know which ones matter most. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

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Contact Center Omnichannel Metrics Feedback 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge. By the end of 2020 it was estimated that approximately 110,000 U.S. restaurants closed either permanently or long-term.

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2022 Roadmap Customer Relationships Brands 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

ReviewTrackers

APRIL 27, 2023

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Management 65

SurveySparrow

APRIL 27, 2023

Imagine a world where you can collect, analyze, and act on survey feedback from your customers with unparalleled ease and precision. SurveySparrow , a state-of-the-art online survey platform, is here to bring that world to life with its advanced analytics and visualization capabilities. This powerful tool helps businesses unlock actionable survey reports and insights and make data-driven decisions to stay ahead of the competition.

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Feedback Net Promoter Score NPS Customer Satisfaction 52

Forrester's Customer Insights

APRIL 27, 2023

Switching from marketing-qualified leads to buying groups and opportunities can drive tremendous improvement, but success is also heavily dependent on your process. Learn more at this year’s B2B Summit North America.

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B2B Marketing Sales Customers 26

BirdEye

APRIL 27, 2023

According to PCMag, 98% of all SMS text messages get opened, and 90% of people open a text within three minutes of delivery. This makes business texting from a computer a remarkably effective way to communicate directly with your customers and close sales. Now there are many tools businesses can use to do that more than ever before. In this blog post, we’ll explore several ways to streamline sending texts to prospects and customers, increasing engagement and sales.

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

Forrester's Customer Insights

APRIL 27, 2023

Over the last year, I’ve been scared of two things. Our research teams have been planning and publishing a ton of research around Zero Trust, and, since we’re analysts, new terminology, and comorbid acronyms, have emerged. My first fear was that all these new terms would confuse both the readers and the market.

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Marketing 26

Lithium

APRIL 27, 2023

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2020 Research

APRIL 27, 2023

At Sago, we spend time nearly every day talking with clients or prospective clients, exploring what’s going on inside their businesses, what consumer questions they need to answer, and, eventually, how we can help them get those answers. We ask hard questions, and the discussion can take us through complicated stuff that requires thoughtful consideration and difficult decisions.

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Insights Definition Touchpoint Information 52

CSM Magazine

APRIL 27, 2023

Located north of Wolverhampton in the Midlands, UK, the county of Staffordshire is divided into eight districts, of which South Staffordshire is one. South Staffordshire District Council provides a wide range of services for its residents including housing benefits, waste collection, environmental health, homelessness prevention and planning enforcement, to name just a handful.

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2020 2019 Reference Information 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement