InMoment XI
MARCH 5, 2024
Any successful business knows that understanding their customers is key to success. The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. What is Unstructured Data? Unstructured data refers to information that doesn’t have a predefined data model or isn’t organized in a structured manner like traditional databases.
Experience Investigators by 360Connext
MARCH 5, 2024
There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. C-Suite leaders say employee experience is the top priority when thinking about customer experience.
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Retently
MARCH 5, 2024
Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? Whether you receive enthusiastic praise or face critical remarks, we’ll give you relevant examples and know-how to make your every response count.
Experience Investigators by 360Connext
MARCH 5, 2024
Ever felt like you’re walking a tightrope trying to satisfy high-maintenance clients while keeping your team’s spirits high? You’re not alone, and in this episode, we’re tackling that very challenge. Prepare to unlock the secrets of preempting client anxiety with proactive communication, and discover how a Customer Experience Mission Statement can become your North Star, guiding every client interaction to reflect your company’s core values.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
MARCH 5, 2024
In the past few months, I’ve been to several concerts. I’d say the entertainers were legends in the industry. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words. They both have successful careers. They have both been inducted into the Rock and Roll Hall of Fame. It’s important for you to know this, just in case you don’t know who they are.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Braze
MARCH 5, 2024
Top marketing professionals reveal winning customer engagement processes that deliver better business results, greater efficiency, and stronger customer relationships.
BirdEye
MARCH 5, 2024
In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.
SurveySparrow
MARCH 5, 2024
Do you know that data analysis has now become crucial for corporate decision-making? However, dealing with raw data is time-consuming and labor-intensive. So how do you uncover those crucial business insights? Yes, you got that right. Through Executive Dashboards! Executive Dashboards serve as visual tools, converting complex data into graphical representations.
BirdEye
MARCH 5, 2024
The way we search for information is undergoing a monumental shift, and for multi-location businesses, this shift presents both challenges and exciting opportunities. At the forefront of this change stands Google’s Search Generative Experience (SGE) , a technology poised to revolutionize how users interact with search engines and how businesses like yours connect with potential customers.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Lithium
MARCH 5, 2024
Hello Atlas members! If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
CSM Magazine
MARCH 5, 2024
Today, online shopping is booming like never before, driven by technological advancements and consumer behaviors. Two big players in this area are Artificial Intelligence (AI) and Machine Learning (ML). In this article, we’ll look at how AI and ML are shaking up online shopping and making it better for everyone involved. Key Aspects of E-commerce Changed by AI and ML AI and ML technologies are making big changes in online shopping, spawning numerous e-commerce development solutions.
SurveySensum
MARCH 5, 2024
You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience. And trust me, it isn’t just about fixing what’s broken, it’s about fostering a culture that’s inclusive, and downright awesome.
CSM Magazine
MARCH 5, 2024
Business Systems Ltd , a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). Mike joins Business Systems from Giacom, where he served as CEO and led the transformation of the business into a cloud marketplace, achieving remarkable success with recurring revenues in excess of £100 million.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Zonka Feedback
MARCH 5, 2024
What connection does sentiment analysis have with boosting NPS? While the Net Promoter Score (NPS) provides a valuable snapshot of customer loyalty, sentiment analysis highlights the underlying reasons behind a customer's score. It tells you the specific aspects of your product, service, or brand experience that are driving satisfaction or dissatisfaction.
CSM Magazine
MARCH 5, 2024
In today’s world, where data holds importance, businesses of all sizes must collect and analyze data to gain valuable insights into customer behavior, market trends, and operational efficiencies. However, with a range of data collection methods, it can be daunting to determine which ones are most suitable for your business’s unique needs.
Happy or Not
MARCH 5, 2024
In today’s competitive landscape, understanding your customers is paramount. In this article, we’ll explore the unique strengths of HappyOrNot feedback solutions, explain how to setup a survey kiosk, and help you choose the right fit for your business needs. Here’s what we’ll cover: Harnessing customer insights Kiosk vs.
CSM Magazine
MARCH 5, 2024
The global healthcare IT market is growing, poised to reach $1.8 trillion by 2030. It translates to a CAGR of 15.8% from 2024, fueled by several trends, including the use of smartphones. As the number of smartphone users grows, so does its application in healthcare. Remote patient monitoring through mobile apps is becoming increasingly popular, allowing for improved care outside hospital settings.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Strativity
MARCH 5, 2024
Learn how data plays a key role keeping businesses well-informed about the trends and preferences of their customers, enabling effective personalization.
Amplifai Coaching Category
MARCH 5, 2024
Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.
Strativity
MARCH 5, 2024
Learn how data plays a key role keeping businesses well-informed about the trends and preferences of their customers, enabling effective personalization.
Michel Falcon Experience
MARCH 5, 2024
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Cyara
MARCH 5, 2024
Contact centers and unified communications (UC) services often rely on dual tone multi frequency (DTMF) for customer communications. As such, they need to know their calls are connecting properly and that customers can reach the correct departments.
Circular Edge
MARCH 5, 2024
Author : Deepak Sharma Introduction Integrating JD Edwards (JDE) with third-party software allows businesses to streamline processes, share data, and increase efficiency across different systems. There are several ways to achieve this integration, depending on the nature of the third-party software and the capabilities of JDE. Here are some common integration methods: 1.
Cyara
MARCH 5, 2024
Contact centers and unified communications (UC) services often rely on dual tone multi frequency (DTMF) for customer communications. As such, they need to know their calls are connecting properly and that customers can reach the correct departments.
Circular Edge
MARCH 5, 2024
The Jurgensen Companies, a family-owned leader in asphalt, aggregates, and construction, leverages Circular Edge's expertise in JDE E1 and Concur solutions to drive innovation for high-quality projects. Challenges This project had incredibly challenging time line as the deadline was driven by Concur Team based on Jurgensen’s business plan for using Concur system for Employee Expense Reimbursement and there was no other back up option to postpone Go Live date.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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