5 Tips for Customer Retention
Joe Rawlinson
MARCH 8, 2023
All too many companies spend much of their energy and budgets on customer acquisition without investing sufficiently in customer retention.
Sat.Mar 04, 2023 - Fri.Mar 10, 2023
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How to Address Ageism in the Workplace with Patti Temple Rocks
Russel Lolacher
MARCH 6, 2023
In this episode of Relationships at Work, Russel chats with author, speaker and age inclusivity advocate Patti Temple Rocks on ageism in the workplace, what it look like and how to address it.
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23 Inspiring Women to Watch in 2023
TechSee
MARCH 7, 2023
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.
The Power of Customer Empathy in Supercharging Your Customer Experience
Lumoa
MARCH 9, 2023
In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Using Customer Feedback to Drive Company Growth with Michelle MacCarthy
ShepHyken
MARCH 6, 2023
Top Takeaways: Human-centric CX design is all about communicating with customers, and this goes beyond a one-off survey. It is about regularly speaking with customers directly to deeply understand the customer.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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Warner Bros. Discovery leverages research communities to identify trends and make business decisions
Alida
MARCH 9, 2023
WBD uses panels to narrow down trends with highest potential to identify key opportunities for growth Customer Experience
The ultimate guide to creating great customer experiences
Method:CRM
MARCH 8, 2023
Creating great customer experiences is essential for any business. It makes the difference between your customers staying with you or taking their business elsewhere.
Guest Post: Top Tips for Companies Providing Remote Customer Service
ShepHyken
MARCH 10, 2023
This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.
What Telcos Can Learn About CX From Other Industries (And The Other Way Around)
Lumoa
MARCH 8, 2023
In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Pooled Customer Success Management: The Water’s Fine
Gainsight
MARCH 7, 2023
Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers.
5 Reasons To Offer Multiple Messaging Channels
Team Support
MARCH 9, 2023
In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers.
Complaints and Problems Are Opportunities to Show How Good You Are
ShepHyken
MARCH 8, 2023
I love hearing about complaints and problems that are solved to the point that the customer wants to tell the world about the experience. That’s exactly what happened to Bill Paretti, one of our faithful Shepard Letter subscribers.
Birdeye hits another milestone: 100,000 businesses now use its all-in-one platform
BirdEye
MARCH 6, 2023
Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly.
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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AI and the Human Element: How to Strike a Balance in the Workplace
Doing CX Right
MARCH 5, 2023
Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman's DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.
Make Your Insights Pop with Usability Bingo
dscout People Nerds
MARCH 7, 2023
The best way to share insights is to engage your audience. Usability bingo is just what the doctor ordered
Five tips on AI prompt writing (with real world Customer Success examples)
ChurnZero
MARCH 10, 2023
Are you interested in using AI to make your Customer Success job easier? If so, this article is for you! We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit.
Free social media audit template for 2023
BirdEye
MARCH 10, 2023
Social media is a crucial component of any company’s marketing strategy. With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. However, simply having a presence on social media just isn’t enough.
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Top 5 Customer Service & CX Articles for the Week of March 6, 2023
ShepHyken
MARCH 5, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Navigating an AI-Enabled Marketplace: What Brands Need To Know and Do
Strativity
MARCH 7, 2023
This article was written by Josh Verseput, SVP, Analytics. Brands need a strategy that incorporates generative AI. There is a reason ChatGPT drove Google to create a “Code Red” team.
Virtual Assistance: A Guide to Industries in Need
Magellan Solutions
MARCH 5, 2023
In today’s digital world, businesses are constantly trying to stay ahead of the competition. However, keeping up with the demands of digitization can sometimes lead to a sacrifice in productivity and efficiency, particularly when employees are reliant on traditional methods.
Creating an Action Plan For Your Customer Feedback Strategy
Lumoa
MARCH 9, 2023
Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love.
5 Ways to Supercharge Your CX Strategy
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Why Your Chatbot Needs a CMS Integration To Enhance Business Operations
kommunicate
MARCH 10, 2023
Last Updated on March 11, 2023 Chatbots have become an integral part of modern businesses, providing efficient and personalized customer support. This includes providing quick answers to customer inquiries, and delivering personalized recommendations based on customer preferences.
Revolutionize Your Business with Surveys and Webhook Automations
Enalyzer
MARCH 6, 2023
Webhooks have transformed the way businesses automate workflows and streamline processes. When it comes to surveys, webhooks can significantly enhance the survey experience for both businesses and respondents.
What Is A Service Level Agreement and How Does It Benefit Your Business?
Magellan Solutions
MARCH 5, 2023
As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. While this may indicate positive business growth, it may also create pressure for companies to attend to other areas of the business.
How to get Insights from Customer Conversations
Lumoa
MARCH 6, 2023
Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance.
Stay Ahead of the Game
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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