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Using Omnichannel Contact Center to Drive Customer Satisfaction

InMoment XI

Features to Look for in an Omnichannel Contact Center When deciding on omnichannel contact center solutions , there are many things to consider. Regardless, there are a few main features that any successful contact center should have. The functionalities you need will be dependent on the uses and goals of your contact center.

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Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age

InMoment XI

Expand Your Contact Center Strategy If you operate a contact center, chances are you’re collecting data from various channels like calls, chats, social media, and surveys. AI and Automation Features : Leverage the power of artificial intelligence and automation to enhance efficiency and productivity within the contact center.

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How to Write Email Survey Subject Lines That Increase Your Open Rates

InMoment XI

Microsurveys are the key to gaining the customer feedback you need to power your CX program, and many of these surveys are sent via email. The first step to receiving that survey feedback is getting your customer to open your email. . 5 Tips to Help You Write Engaging Email Survey Subject Lines. Tip #1: Establish the Right Tone.

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NPS email: A complete guide (with tips & examples)

delighted

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. What is NPS? That’s all you need!

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Survey Tools: Everything You Need to Know to Choose the Right Tool for You

GetFeedback

Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!). What’s missing?

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Top 9 Mobile Survey Tools To Improve Your Mobile Customer Experience

SurveySensum

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ But why settle for the generic when you can go for something tailored to mobile phones?

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New Research: Customer Service Trends and Best Practices

GetFeedback

Email is still a popular survey distribution channel, but text message is moving up the ranks. Most customer service teams are surveying customers within 24 hours of their interaction. Email is still a popular survey distribution channel, but text message is moving up the ranks . See below.