West Monroe

SEPTEMBER 14, 2023

” As that happens, we believe that it’s critical to revisit and reinvigorate supplier risk management (SRM) programs. Given the extraordinary events of the past several years, it’s understandable that many manufacturers eased up on supplier risk management to ensure they could get what they needed to meet demand.

Management 40

Management Competitive Advantage 2023 Government 40

BlueOcean

MARCH 30, 2018

Ideally, you will have a supplier relationship management program that provides sourcing with an objective framework for what a strategic long-term partnership looks like. When these teams meet, is there a tendency towards innovation, talk of collaboration? Climbing higher still, they reach the level of real innovation.

Insights 184

Insights Contact Center Hospitality Culture 184

West Monroe

JANUARY 30, 2019

A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment. Create a CX Governance. Stay agile with a flexible governance framework.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

Russel Lolacher

JANUARY 4, 2021

I was honoured to speak on a panel at the Public Sector Network event Virtual Digital Government Road Show: Turning Policy into Practical Delivery to talk about that very subject. Risk awareness (not aversion) – digital innovation is new for many. It breaks down silos and builds empathy to help with change management.

Culture 83

Culture Government Leadership Return on Investment 83

ShepHyken

DECEMBER 23, 2022

2023 will be all about customer lifecycle management (CLM). Future-thinking providers who provide an innovative portfolio of UC technologies will be poised to support hybrid workers and help organizations modernize. UC supports complex workflows across hybrid teams, and next year will likely be just as complicated. Our prediction?

2023 71

2023 Communication Contact Center Return on Investment 71

West Monroe

APRIL 9, 2024

This includes ensuring a full product suite with price and experience-competitive features, coaching relationship managers differently, leveraging data to look for silent attrition and shifts in transactional activity they can proactively address, and deepening digital capabilities that empower transactions (e.g.

2024 52

2024 Banking Financial Consumers 52

SmartKarrot

MARCH 10, 2023

Role: Senior Customer Success Manager Location: London Area, United Kingdom (Remote) Organization: Zappi As a Senior Customer Success Manager, it will be your primary responsibility to ensure that our clients are getting the most out of our platform. This is done through retaining customers and growing existing partnerships.

Customer Success 19

Customer Success Net Promoter Score Return on Investment Healthcare 19

West Monroe

JANUARY 23, 2022

Moving toward an Advanced Distribution Management System (ADMS) can help utilities unlock the full value of grid enhancements and provide central visibility and control to a growing number of devices. Such systems offer overviews of event management and help with vendor selection.

2022 40

2022 Transportation Telecommunications Wireless 40

Currency Alliance

DECEMBER 11, 2023

After 2-18 months, a new partnership may go live, but during this time, 4-12 professionals across both companies have often invested hundreds of hours in the new relationship. Unless the volume of business is high, there is never a positive return on investment (ROI).

Loyalty 52

Loyalty Loyalty Programs Document Brands 52

Forrester's Customer Insights

MAY 18, 2018

Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. We didn’t know how well the new event […].

2009 22

2009 Banking Insurance Financial 22

Experience Matters

APRIL 7, 2015

Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge.

2015 97

2015 Multi-Channel 2014 CEM 97

Natalie Petouhof

JANUARY 23, 2017

Software is one of the ways companies competitively automate, manage and analyze business processes, data and content and scale operations. The business result is the ability to acquire customers faster, increase the pace of innovation, as well as control and management expenses. A digital business process flow platform.

Brands 40

Brands Document Return on Investment Reference 40

SmartKarrot

APRIL 21, 2022

By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. The CMO knows the voice of customer and can manage the customer marketing operations accordingly.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

SmartKarrot

APRIL 21, 2022

By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. The CMO knows the voice of customer and can manage the customer marketing operations accordingly.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

West Monroe

APRIL 19, 2022

The Infrastructure Investment and Jobs Act (IIJA)—coupled with financial assistance from states—has created a once-in-a-generation market environment. Both industry and government have the opportunity to take strategic action toward decarbonization with billions in funding available. There are no simple answers.

Innovation 52

Innovation Transportation Government 2021 52

Qualtrics

AUGUST 13, 2019

Academic research is an essential component to all breakthrough innovations. This represents a return on investment of more than 500%. First and foremost researchers need to secure funding for their work, such as from government departments or private enterprises. What security and governance is supplied?

Government 20

Government Return on Investment Healthcare 2017 20

eGain Blogs

MAY 18, 2022

In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints. State of digital customer service in the government sector: Not good. Why knowledge management over content management?

Government 90

Government 2021 ROI Insurance 90

West Monroe

MARCH 20, 2018

Government mandated vehicle fuel efficiency targets and carbon emissions limits to offset climate change are only part of the demand side. Not only to support functions like HR and Accounting, but to also accelerate and automate project management, surveillance, maintenance, engineering, field service, and operations.

Return on Investment 40

Return on Investment Magazine Technology Fashion 40