When CX Value Is Hard to Find: 3 Truths You Need to Hear if Your CX Program Isn’t Moving the Needle
InMoment XI
MARCH 3, 2022
Truth #1: Stagnant Programs Are Only Measuring and Managing Experiences. But measurements are not outcomes. In a similar fashion, managing experiences only focuses on understanding the customer or reacting to their interactions. You see, measuring and managing is one thing—actual improvement is another.
Let's personalize your content