CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Gamified Loyalty Programs The world loves games, and e-commerce is no exception. And remember, always prioritize customer feedback.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Strativity

MAY 25, 2023

Restaurant brands that invested early in proprietary customer engagement platforms are now stronger, including Starbucks with its highly personalized mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform.

Brands 52

Brands Loyalty Programs E-support 2022 52

ShepHyken

OCTOBER 9, 2020

This Pandemic only put a bigger pressure on retailers to move faster and stop postponing the adoption of technology for “when we’ll have budgets and time to explore innovation”. An Omnichannel Perspective. By using multi-channel, retailers manage each of them separately: offline, online, loyalty programs, etc.

Retail 139

Retail Multi-Channel Customer Experience Omnichannel 139

Oracle

APRIL 30, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. We’re all familiar with loyalty programs, but did you know that you can earn Bitcoin while you shop?

Demo 69

Demo 2019 Retail Omnichannel 69

Michelli Experience

MARCH 11, 2016

Mobile technology has reached unprecedented levels on innovation. Products like Google Cardboard are revolutionizing virtual reality, and yearly location-based innovations are creating astounding utility. Two: Mobile Loyalty Programs Work. Buyers love feeling like “part of the program.”

Technology 56

Technology Marketing Loyalty Programs Multi-Channel 56

Currency Alliance

JUNE 21, 2018

Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 Technological Innovation. The loyalty tech stack used to amount to a loyalty management platform and not much else. This idea was brilliant for a number of reasons.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Is your company doing a good job of capturing customer information?

Demo 45

Demo Loyalty Insights 2019 45

transcosmos Information Systems

JUNE 22, 2017

Customer Retention and Loyalty. What discount schemes or loyalty programs do your customers like? Omnichannel Experience. Streamlining your various platforms and channels will provide an omnichannel experience. Cybercrime is gaining ground along with technological innovations. Customers are everywhere.

Social Media 76

Social Media Customer Experience Omnichannel Loyalty Programs 76

SurveySensum

JULY 6, 2023

To understand it better, think about yourself as a manager of a tech store, and by creating buyer personas you identified your ideal customers are young professionals seeking innovative gadgets that simplify their lives. Now you’d be wondering – HOW? Explore SurveySensum Now to Improve your Customer Experience Today 6.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

To understand it better, think about yourself as a manager of a tech store, and by creating buyer personas you identified your ideal customers are young professionals seeking innovative gadgets that simplify their lives. Now you’d be wondering – HOW? Explore SurveySensum Now to Improve your Customer Experience Today 6.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 4, 2023

For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs. Foster Customer Loyalty: Plant the seeds of loyalty by implementing loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs. Foster Customer Loyalty: Plant the seeds of loyalty by implementing loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySparrow

AUGUST 25, 2023

4 Seamless Omnichannel Experience: Connecting the Dots Customers interact with brands through various channels, both online and offline. Consistency must be maintained across all touch-points to deliver a seamless omnichannel experience. Implement a loyalty program that rewards customers for their continued support.

Customer Experience 52

Customer Experience Social Media Feedback Customer Centricity 52

SurveySensum

JULY 19, 2023

Meet Your Customers Where They Are The goal of seamless omnichannel integration is to break down the barriers between channels, providing customers with a frictionless and convenient experience, regardless of the touchpoints they choose to engage with. Sephora is a prime example of seamless omnichannel integration in retail.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

SurveySensum

SEPTEMBER 14, 2020

Such brands also re-build their loyalty programs to become close-knit communities where members can gain access to real perks while feeling part of the family.”. Use innovative technologies. While you are at it, make sure that they are aligned with your vision. The customer’s expectations are high!

Customer Experience 59

Customer Experience Social Media Multi-Channel 2025 59

ShepHyken

MARCH 5, 2023

Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. The article opens with powerful stats: “69% of consumers want retailers to improve their CX… and 61% judge a retailer’s innovativeness based on its communications.” My Comment: Do you want to increase your Customer Lifetime Value?

Article 13

Article 2023 Customer Service E Commerce 13

SurveySparrow

JANUARY 7, 2021

In the upcoming years, customers will want to do business with brands that have omnichannel communication. This is where omnichannel communication comes into the picture. Popular brands like Netflix are taking their personalization process to the next level by showing the right recommendations and innovative offerings.

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Make Your Membership Program Meaningful In a survey conducted by Statista titled, “ Average Loyalty Program Membership Among US Consumers ”, it was found that in 2022 consumers belonged to 16.6

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Make Your Membership Program Meaningful In a survey conducted by Statista titled, “ Average Loyalty Program Membership Among US Consumers ”, it was found that in 2022 consumers belonged to 16.6

Retail 52

Retail Customer Experience Sports Customers 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

C Space

JULY 2, 2020

As the coronavirus pandemic has accelerated the adoption of digital technology in the consumer space, retail and pharmacy giant Walgreens Boots Alliance has turned to Adobe Experience Cloud to create personalized experiences for the 100 million members in its loyalty programs in the U.S.

2020 52

2020 Brands Airlines Social Media 52

Currency Alliance

NOVEMBER 4, 2022

Within one year, over 100 bank-sponsored loyalty programs in Europe disappeared. Shutting down the loyalty programs was a huge strategic mistake by the banks. Next, we explain how to increase the perceived value of your loyalty currency, so that your loyalty program is more effective, and the ROI increases.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

BirdEye

SEPTEMBER 11, 2023

Apple) High-quality customer experience helps businesses grow loyalty programs and referral campaigns, lowering customer acquisition and retention spending. Implement omnichannel tracking of conversations for seamless interactions Businesses and customers have 3 to 4 touchpoints for interactions in a typical customer journey.

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

ShepHyken

SEPTEMBER 19, 2022

The author shares a few ideas and examples on how to deliver on all four of these foundational loyalty strategies. Kiosk Marketplace) With all of the innovation taking place in customer engagement tools, it’s hard for brands to know what to focus on: new apps, chat bots, virtual reality, avatars, the metaverse, artificial intelligence.

Article 65

Article 2022 Loyalty Programs Customer Service 65

Currency Alliance

MAY 9, 2022

The next decade will see even more accelerated innovation around the API economy, and those companies that can adapt to constant change will outpace their competitors. . To help businesses on this path, we have decided to share our experience in building an API-centric loyalty platform over the years.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. james.lanyon@materialplus.io

2022 52

2022 E-support Roadmap Download 52

Strativity

AUGUST 1, 2023

We’ll also highlight innovative strategies developed by Material to address challenges within the CDP space and our approach to helping clients maximize the power of data. We’ve designed an innovative strategy to address and overcome CPD challenges based on two complementary approaches. What is a Customer Data Platform (CDP)?

Culture 52

Culture Loyalty Programs Omnichannel Government 52

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Starbucks with its mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform were some of the early leaders who have seen sustained success.

2022 52

2022 Roadmap Customer Relationships Brands 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Embrace innovation: Be open to incorporating innovative solutions, technologies, and strategies that align with customer demands.

Retail 52

Retail Feedback 2023 Social Media 52

SmartKarrot

NOVEMBER 2, 2020

Hung Nguyen leads content marketing efforts for Smallpdf , an innovative document management platform, based in Switzerland. This is what’s worked for me: put up a loyalty program of some kind, where your returning customers are rewarded. Hung Nguyen, Content Marketing Manager , Smallpdf. Amit Gani, Founder, Business Waste Guru.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Pointillist

MAY 23, 2018

Visualize a “future-state” customer experience to spur innovation. How to Optimize Omnichannel Customer Journeys With Customer Journey Analytics. Sungevity’s “product” is a seamless, personalized digital customer journey, based on innovative management of data about the solar potential of each home or business.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90