Thematic

SEPTEMBER 16, 2019

How do you identify common themes in customer responses — and turn that into actionable business insights? Enter thematic analysis software. In this article, we’ll cover: The definition of thematic analysis How thematic analysis software works Why you need thematic analysis software. What is thematic analysis?

NPS 84

NPS Feedback Measurement Airlines 84

Thematic

OCTOBER 3, 2021

Introducing Chat Analytics Chat Analytics is now available for Thematic customers! Product managers and Customer Experience teams have only recently discovered the wealth of insights hidden in support chats. To get deeper insights from your conversational data, you can integrate and analyze your structured data with Thematic too.

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Roadmap Social Media Feedback Demo 62

Thematic

SEPTEMBER 14, 2023

I decided to dive in and use Thematic to find out how they stack up against each other. To find this out, I took a deeper look at the insights from 2000 iOS app store reviews for each using Thematic. Our summarization feature gives further insight. With Thematic, it takes minutes. Want to skip ahead to the TL;DR?

Travel 62

Travel Hotels Books User Experience 62

Thematic

NOVEMBER 22, 2021

The manual, time-consuming process of a decade ago is no longer needed, and modern tools take the grind out of turning your database of raw reviews into actionable insights. Our top recommendation: Thematic. The beauty of Thematic is the way it works for any type or number of reviews. Again, Thematic is used.

Travel 71

Travel Feedback Roadmap Customers 71

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . A perfect tool must compulsorily give you systematic insights for growth.

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Multi-Channel Feedback Touchpoint Customers 52

Thematic

OCTOBER 8, 2018

Thematic has been working with a global telecommunications provider who has been measuring NPS using an established Voice-of-Customer platform for many years. Understand customer priorities and find insights. We talked to our customer contact at the company, about what her results have been with Thematic.

Net Promoter Score 59

Net Promoter Score Telecommunications NPS 2018 59

Michelli Experience

APRIL 14, 2017

It uses algorithms trained on thousands of hand-tagged posts on a social site, the Experience Project. Here, each time people posted a story there, they tagged it with the relevant emotions. Emotion analysis for actionable insights. About the author: This article first appeared on Thematic.

Feedback 89

Feedback NPS Airlines 2016 89

Thematic

JULY 19, 2022

Let’s dig into this topic and see some real examples of how AI and people can collaborate to get the best insights from feedback faster. After this initial research, we launched Thematic, a customer feedback solution that builds trust through transparency. Can you trust a black box approach? Or do you need control?

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Feedback Presentation Books Consulting 71

Thematic

APRIL 29, 2019

Since I co-founded customer feedback company Thematic , friends who work on software products often ask me how to effectively use feedback to identify, fix and prevent customer churn. It worked for us, and it worked for Thematic’s customers. This will give you valuable insights into the true reasons that inhibit your growth.

E-support 85

E-support Feedback NPS Marketing 85

Michelli Experience

APRIL 14, 2017

It uses algorithms trained on thousands of hand-tagged posts on a social site, the Experience Project. Here, each time people posted a story there, they tagged it with the relevant emotions. Emotion analysis for actionable insights. About the author: This article first appeared on Thematic.

Feedback 40

Feedback NPS Airlines 2016 40

Thematic

AUGUST 14, 2023

With Thematic, our feedback analytics platform, I can surface insights immediately from thousands of real reviews left by Twitter/X users on the iOS App Store and the Google Play store. As well as being super fast, Thematic is easy to use, which means I know how to drive it! But I have Thematic, so I don’t have to!

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2023 Feedback Books Blog 62

Thematic

MARCH 3, 2022

Our labels update helps you to get more value from your feedback data, while summarization makes it easier and faster to get insight into how to address an issue. Now Live: Labels You can now add labels to individual comments within Thematic for organization & filtering purposes. Labels is a flexible and open-ended feature.

Airlines 62

Airlines Feedback Insights Marketing 62

Retently

JANUARY 13, 2019

There are various aspects of the NPS data that will help you collect in-depth customer insights which are usually easy to miss, but nevertheless, crucial for an effective NPS campaign. Survey delivery reports provide great insight into this matter, most important metrics to consider being the survey response and survey score rates.

NPS 80

NPS Net Promoter Score Customer Satisfaction Feedback 80

Retently

JULY 28, 2019

We’ve already written an in-depth article about customer feedback loop , and the main idea is this: it’s a customer insight-driven process that helps you continuously improve your products and services. That’s where a specialized service like MonkeyLearn or Thematic comes into play. Automate the feedback loop.

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Feedback NPS Roadmap Customers 95

Thematic

FEBRUARY 6, 2019

This is one that companies’ often don’t ask, or don’t dare ask, but it can uncover plentiful hidden gems of insights. Then, analyze this data by competitor, it’s incredibly effective and insightful. You can easily do so with advanced software analysis tools (Thematic is such a tool). What are our competitors doing better?

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Fashion Feedback Customer Relationships Customers 67

Thematic

SEPTEMBER 13, 2022

Thematic RapidMiner Chattermill Kapiche Lexalytics Google Natural Language AI MonkeyLearn Qualtrics XM Discover (formerly Clarabridge) Next steps: choosing a text analytics software platform What is text analytics? With AI doing the heavy lifting, you can focus on putting your insights to work. What insights are you looking to gain?

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2022 Document Social Media Feedback 71

Thematic

SEPTEMBER 22, 2021

Here's an overview of the steps: The 5 steps to doing qualitative data analysis Gathering and collecting your qualitative data Organizing and connecting into your qualitative data Coding your qualitative data Analyzing the qualitative data for insights Reporting on the insights derived from your analysis What is Qualitative Data Analysis?

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Feedback NPS Social Media Insights 111

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

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Feedback E-support Metrics Insights 111

Thematic

JULY 13, 2022

Painstakingly coding and analyzing user feedback in spreadsheets may feel like the most accurate way to extract insights from your data, but eventually, something’s got to give. Here are some of the biggest concerns our prospective customers bring to us, and how Thematic eliminates each and every one. Will I need to translate it?

Feedback 71

Feedback Multi-Channel Insights Social Media 71

Thematic

JULY 26, 2021

As we walk through each of the top competitors to Qualtrics, we’ll share the insights Thematic discovered analyzing the public reviews of each survey solution. Alchemer (formerly SurveyGizmo) In Alchemer, users can use templates or create surveys and online forms from scratch and build detailed insights reports. of respondents.

Feedback 71

Feedback Social Media User Experience Insights 71

Thematic

MAY 7, 2019

Thematic participated in the OnRamp Insurance Conference in snowy Minneapolis last month. During the event, Thematic met with many insurers who were ready to use AI/ML to help enhance all levels of their business. Our conversations with insurers triggered ideas for Thematic to collaborate with the insurance industry.

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Insurance Call Center Events Sales 48

Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . You supply examples of tagged data, and a classifier algorithm learns from these examples how to categorize new text. . If you want to change the set of categories you use, you will need to re-tag all of your data!

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Feedback Roadmap Metrics Customer Service Representative 105

Thematic

JANUARY 27, 2019

Contact centers often miss out on many opportunities on how to improve their team’s performance and deliver critical insights to the rest of the company, simply because the analysis of mountains of data they collect may seem daunting. At Thematic , our AI algorithms discover multi-word themes on their own, so that this can be avoided.

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Customer Service Contact Center NPS Financial 59

Thematic

DECEMBER 12, 2018

Today, many companies are, what I call, “data rich but insights poor”. You may have lots of feedback collected; heck, you may be swimming in customer feedback, but does it really give you the data-driven insights you’re after? Oftentimes, companies with the best intentions find themselves in an insights vacuum. Not likely.

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Feedback Net Promoter Score Insights NPS 69

Thematic

JANUARY 8, 2024

How much time have you spent (let’s be honest: wasted) scrolling through endless Excel spreadsheets full of open-ended question data, trying to piece together new customer insights? This type of data is a treasure trove of valuable insights to drive CX improvements. Manual, or automated coding? A response is known as a verbatim.

Net Promoter Score 62

Net Promoter Score Reference Insights Measurement 62

Thematic

NOVEMBER 23, 2023

At the end, I’ll summarize the pros and cons of using ChatGPT for analyzing customer feedback and our approach of using Large Language Models at Thematic. At first I considered Thematic, an automated solution to discover themes from feedback. Thematic builds all the specific and relevant themes found across feedback data.

Feedback 62

Feedback Customers Insights ROI 62

BirdEye

MARCH 11, 2024

Organize their content library By assigning relevant hashtags to content, businesses streamline their digital assets into thematic or campaign-specific collections. Display: Platforms may highlight trending hashtags to users, encouraging them to view content associated with these tags or participate in the trend.

Social Media 72

Social Media Events Connections Engagement 72

Thematic

MAY 16, 2022

Customer intelligence (CI) is a system of collecting and analyzing customer data to get insight into building better products and all-round product experiences. What's the difference between customer intelligence and customer insights? You have real-time insights from real-life consumers to guide your decision making.

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Social Media Roadmap Feedback Insights 71

Thematic

JUNE 3, 2021

At Thematic, we integrate with many different survey software, which means we understand this space. It doesn't matter if they interacted recently or not - if anything, having this information makes for great insight too. How rich do you want your insights to be? What do people dislike the most about survey tools?

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Measurement Customer Experience User Experience Feedback 62