iCiDIGITAL

JULY 11, 2018

AEM Assets has moved beyond just an integrated web DAM into a full-blown Digital Asset Management platform and Forrester is paying attention. For Digital Asset Management, Forrester focuses on 3 major findings: ability to scale, cross-channel reuse capability, and over technical flexibility for omnichannel delivery. Why it Matters.

Management 40

Management Roadmap Omnichannel Download 40

ShepHyken

JULY 12, 2019

In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management. By integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience.

Blog 108

Blog Customer Experience Roadmap Technology 108

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Roadmap 77

Roadmap Banking NPS Feedback 77

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

TechSee

AUGUST 31, 2022

A user already on the phone may want to launch a video session, but stay on the phone for their audio. While an audio-less video-only session may sound simple, consider that the inability to offer a video-only session would result in endless echo, and ruin the user experience. Launch & Rollout. Culture & DNA.

Engagement 109

Engagement Technology Culture Omnichannel 109

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. Suggestions that can greatly improve the user experience.

User Experience 52

User Experience Feedback Touchpoint Insights 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Embrace the authenticity challenge.

2016 267

2016 Innovation Marketing Insights 267

Circular Edge

AUGUST 30, 2018

Many of the conference sessions then focused on what digital transformation means for JDE customers and why User Experience, Mobility, IoT, Process Automation and Operational Simplification are all critical components in becoming digital enterprises. Read a recap of his COLLABORATE presentation here.

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 30, 2018

Many of the conference sessions then focused on what digital transformation means for JDE customers and why User Experience, Mobility, IoT, Process Automation and Operational Simplification are all critical components in becoming digital enterprises. Read a recap of his COLLABORATE presentation here.

2030 40

2030 Presentation Innovation User Experience 40

Totango

JANUARY 26, 2021

If you suspect churn is being caused by a misalignment between your product and your customers, have your marketing and sales team review your ideal customer profile and the emphasis of your marketing campaigns and sales presentations. Dissatisfying User Experience. Poor customer experience promotes churn. Solutions.

Customer Retention 90

Customer Retention E-support Customers Customer Expectations 90

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. These surveys include questions about the ease of finding information, the clarity of the messaging, the layout or design, and the overall UX/UI experience.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Responsetek

MAY 3, 2018

One of those expectations is that customers and prospects will have a consistent experience of your brand across all channels, from your website to your customer service center to your brick-and-mortar store. By doing so, you will learn what experiences are most critical for you to change first in your omnichannel implementation path.

CEM 40

CEM Insights Omnichannel 2013 40

SmartKarrot

JANUARY 21, 2021

Managing these software solutions became important. The shift of many major companies to SaaS and cloud operations has made it important to manage them well. A SaaS product is an online software that users with a license have access to. Managing this encompasses a wide range of responsibilities. Screengrab from Google.

Management 11

Management Roadmap Metrics B2B 11

ChurnZero

JULY 12, 2019

Users must feel compelled to access your application over time. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Proving value once is not enough. Such apps create addiction.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Oversee and assist with the creation of internal and external presentations.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

SurveySparrow

FEBRUARY 29, 2020

Product experience is all about users. A product is not only a service or a technology that your customers use, but it is also the entire experience. Product managers think that only technology and the final product is everything, but they forget about the fact that it is all about users. Analyzing the users.

Feedback 72

Feedback Document Customer Journey Mapping Presentation 72

SmartKarrot

JUNE 18, 2020

Role: Customer Success Manager – Central Region Location: Chicago, Illinois, US Organization: Suse As a CSM, You will have to focus on the post-sales lifecycle and through close partnership with SUSE’s customers guide them in maximizing the value they get from their investments using SUSE’s products. Ensure Customer Satisfaction.

Customer Success 10

Customer Success Roadmap Customer Satisfaction Metrics 10

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. Personal Financial Management. Offering investment advice based on the customer’s goals and current allocations.

Banking 40

Banking Financial Contact Center ROI 40

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. As a product manager, you’re taught to develop products not for customers, but for markets. Error 2: Focusing more on future customers than present ones.

Roadmap 59

Roadmap Government User Experience Sales 59

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Andy’s content-rich presentation 9.2 CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Roadmap Demo Presentation 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Andy’s content-rich presentation 9.2 CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Roadmap Demo Presentation 40

Thematic

APRIL 13, 2023

This left users frustrated by the lack of response, which in turn impacted our user experience and overall product satisfaction scores. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Dealing with data overload!

Feedback 71

Feedback Roadmap Culture Insights 71

Thematic

SEPTEMBER 14, 2022

There’s a reason product discovery is emphasized time and again by experts in product management processes. You’d present your solutions to the product delivery team. Exploring the problem space means getting real and personal with your user base, and listening to what they’ve got to say.

Net Promoter Score 62

Net Promoter Score User Experience Feedback Social Media 62

Thematic

MARCH 22, 2022

Start with internal team testing, and when you’re happy, extend this to sample users from your target population. Have these users explore your UI, complete with a simulated backend, and then get feedback on the user experience. Is it intuitive, manageable, and user friendly?

Roadmap 62

Roadmap Feedback Insights Customers 62

West Monroe

JANUARY 18, 2023

But sometimes tradition can bog you down, keeping your business mired in the past and preventing it from being successful in the present—and in the future. They release an early version of a product or service into the market and then gather user data to understand: Do people like it? Sometimes that’s OK.

Banking 52

Banking Innovation 2022 Government 52

BirdEye

MARCH 27, 2023

And when facing these challenges collectively, it can present an almost insurmountable obstacle. Choose a bank that offers low fees, online banking, and other features that make managing your finances easier. Bookkeeper versus accounting software You can manage your finances by hiring a bookkeeper or using accounting software.

Banking 10

Banking Insurance Social Media Advertising 10

ChurnZero

SEPTEMBER 25, 2020

To illustrate this point in the workplace, Noronha and Gillespie describe how to salespeople “everyone seems to be trying to slow down their deal” and for product teams “all others seem to be trying to ruin the user experience. (No No more in-app offers!)”. Sound familiar? Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success Roadmap Feedback 76

NetBase

OCTOBER 22, 2018

Keynote speaker Brian Solis’s presentation, The Shift from CX to Experience: Why Experience Is Everything Now and How to Design Experiences That Matter , was the perfect bit of inspiration to kick off the next two days of insights and information. The NetBase Roadmap – Skating to Where the Puck Is.

Social Media 58

Social Media Roadmap Hotels Brands 58

Gainsight

JANUARY 30, 2023

By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight. How can Product and Customer Success teams actually improve the product experience? The challenge is that too often, these tools exist in a vacuum, disconnected from the customer experience. Life used to be predictable. Take TV, for example.

E-support 52

E-support NPS Roadmap Engagement 52

SurveySparrow

FEBRUARY 22, 2023

We don’t intend to toot our own horn, but SurveySparrow’s conversational interface is so exciting that it promises 40% more feedback response than usual, making it one of the best product and user feedback tools in the market. Close the customer feedback loop with SurveySparrow’s case management. A tool definitely worth trying.

2023 52

2023 Feedback ROI Customer Satisfaction 52

8x8

OCTOBER 17, 2018

Manufacturers face a similar challenge with 75% of supply chain practitioners saying digital projects across their companies are not managed under a single governance process, making enterprise-wide integration a challenge, according to a recent Gartner survey. A “Talk to an agent” button is presented to the customer.

Communication 73

Communication Contact Center Roadmap Demo 73

Circular Edge

AUGUST 29, 2019

Showcasing Digital Success was a central theme of the conference, with a focus on how customers are leveraging the latest tools & technologies to automate and streamline business processes , optimize user experiences and continuously innovate with JDE. Smart Help for Int’l Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Competitive Advantage 2020 Roadmap 40

SmartKarrot

SEPTEMBER 11, 2023

Image Source Managing the services, products, quality, and workforce is vital for any company. It serves as a reference guide for financial professionals, managers, and executives, providing them with a consistent and standardized approach to managing financial activities and making informed decisions.

Download 10

Download Document Financial Roadmap 10

Comm100

FEBRUARY 6, 2018

Marketing and Commerce Clouds require users to call for estimates. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. This program works great for managing a few hundred leads, and makes CRM simple.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42