Lithium

MARCH 5, 2024

If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team.

2024 52

2024 Social Media Roadmap Webinar 52

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Enhanced Multi-Channel Communication The digital age has ushered in a plethora of communication channels, from social media to chatbots.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. It’s a common headache for businesses today across sectors as they need a streamlined and efficient online reputation management process. This is called social proof.

Management 57

Management E Commerce Healthcare Hospitality 57

Customer Bliss

JUNE 16, 2015

Companies need an ongoing roadmap to define where they want to make progress in customer profitability, customer loyalty, and customer experience delivery. Do You Capitalize on Annual Planning to Manage Customers as Assets? Utilize customer feedback – social media, customer councils, responses to experience.

Management 100

Management Social Media Roadmap Metrics 100

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. In this post, we'll discuss six ways that feedback analytics can help product managers build better products!

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

CSM Magazine

JANUARY 11, 2016

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. You can also reduce costs and benefit from economies of scale with a solid roadmap. Where does social sit? Work with the.

Social Media 40

Social Media Customer Service Contact Center Customers 40

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Social Media 52

Social Media Loyalty Programs Feedback Customer Satisfaction 52

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Roadmap 52

Roadmap Social Media Net Promoter Score Communication 52

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. As you launch your business, consider obtaining an associates degree in business management online to strengthen your knowledge in essential business management skills.

Financial 78

Financial Social Media Roadmap Loyalty 78

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

2022 52

2022 Social Media 2023 Roadmap 52

Win the Customer

SEPTEMBER 8, 2023

This could include website visits, social media interactions, product onboarding, and support interactions. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. Actively seek feedback through surveys, reviews, and social media channels.

Social Media 59

Social Media Touchpoint Customer Centricity Roadmap 59

ijgolding

AUGUST 12, 2014

Our obsession with Facebook, Twitter, Google+, Instagram and more has led to the humble consumer actively seeking to interact with companies via social networks. Although this is a fact, there are still many organisations who are yet to understand how to manage this new ‘channel’ particularly well.

Books 92

Books Social Media Customer Service Roadmap 92

Lithium

NOVEMBER 1, 2022

New Coaching Video: Agent Activities Metrics Overview Agent Activities gives you visibility into how the agents are using the app and how they are managing their work on conversations. Manage View Updates. Care admins can now grant or revoke roles and column access for Manage View users. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management. Social media excellence is achieved through internal education and execution.

2019 52

2019 Engagement Social Media Roadmap 52

SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement.

Social Media 62

Social Media Feedback NPS Insights 62

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. 6 examples of awesome social media customer service | Khoros Your customers expect customer service on your social media channels. Hello Atlas members! Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

BirdEye

MAY 30, 2023

Or measuring external metrics, like social media followers or customer review ratings , can help you gauge how your results stack up alongside others. If you see your competitors winning at social media marketing or manufacturing efficiency, you can borrow their methods to improve your business.

Social Media 98

Social Media Metrics Advertising Measurement 98

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Social Media Listening Monitor social media platforms like Twitter, Facebook, Instagram, and LinkedIn.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX?

Social Media 52

Social Media 2023 Roadmap E-support 52

Lithium

AUGUST 25, 2021

We're proud to be named a leader in social media management, and to have received the highest score in product vision and strategy. Execution roadmap. Onboarding and account management. Security and privacy. Product vision.

Social Media 52

Social Media 2021 Roadmap Customer Centricity 52

Kustomer

NOVEMBER 1, 2021

Paolo emphasizes the importance of leveraging conversations via social media, live chat and instant messaging apps for various industries, to build customer relationships. When Paolo refers to digital customer service or digital channels, he focuses on three main types: social media, live chat, and instant messaging apps.

Customer Service 97

Customer Service Social Media Customers Customer Satisfaction 97

Experience Investigators by 360Connext

OCTOBER 17, 2023

This will not only provide a roadmap for implementation but also enable the tracking of progress and the measurement of the impact of CX initiatives on business outcomes. Don’t be afraid of leveraging goals like “Full implementation of a new AI-powered Customer Relationship Management (CRM) system.”

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

PeopleMetrics

MARCH 25, 2022

This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging.

Roadmap 118

Roadmap Feedback B2B Interaction 118

SurveySensum

DECEMBER 4, 2023

Using the Right Tools: Invest in tools that make feedback collection and management seamless, like SurveySensum, HubSpot CRM, or Google Analytics. They’re not just sending emails or making phone calls; they’re reaching out on social media, leaving reviews, and using various channels to connect with you.

Feedback 52

Feedback Social Media Net Promoter Score Culture 52

ShepHyken

AUGUST 12, 2022

It can be on social media, public forums, mobile applications, or any other platform that the customer uses. These solutions can focus on knowledge base management system , visual guides, chatbot creation, or visual assistance. Customers expect brands to provide an omnichannel experience. Follow a proactive approach.

Omnichannel 71

Omnichannel Social Media Customer Journey Mapping Customer Journey 71

Lumoa

JANUARY 27, 2023

Here are a few touchpoints to consider: Social media. In today’s digital age, your brand’s social media pages are often where customers see or get to know you first Ads. Sometimes managers can get tunnel vision, and their perspectives can differ from employees out on the field. Look at why.

Customer Journey Mapping 83

Customer Journey Mapping Customer Experience Customer Service Touchpoint 83

SurveySensum

OCTOBER 20, 2023

How to Build the Product Feedback Loop: Four stages Collect Feedback Analyze the Gathered Feedback Incorporate Feedback into Product Strategy Take Follow-Up and Close the Loop Best Practices for Building and Managing a Product Feedback Loop Conclusion What is a Product Feedback Loop? Imagine you have a B2B tool for project management.

Feedback 52

Feedback Social Media Customer Retention Customer Satisfaction 52

Retently

MARCH 5, 2024

Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients. Responding to Online Reviews and Social Media Comments Maintaining proper digital manners is imperative when your brand addresses online reviews and social media comments.

Feedback 149

Feedback Social Media Customer Satisfaction Loyalty 149

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management. Social media excellence is achieved through internal education and execution.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management. Social media excellence is achieved through internal education and execution.

2019 40

2019 Engagement Social Media Roadmap 40

Zonka Feedback

OCTOBER 1, 2022

Whether you like it or not, it is certain that you will get feedback about your product through various channels be it your customer support process, complaint tickets, or social media. Create Product Roadmaps. A Product Roadmap is a shared source of information that tells clearly about the vision and direction of the product.

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). What does that mean?

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

ShepHyken

JUNE 17, 2022

This week we feature an article by Devin Pickell, Growth Marketing Manager at Privy. When customers reach out to your business, they want to be acknowledged and feel seen, regardless if they reached out via social media, phone, or email. Run free product giveaways on your social media channels occasionally. .

Consumers 68

Consumers Social Media Retail Roadmap 68

Think Customers

MARCH 2, 2023

The discount carrier now directs callers to its website, mobile app, social media, WhatsApp and chat. “It D’Antonio agreed managing channels is a challenge. Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said. It will be interesting to see how this model works for them,” D’Antonio said.

2023 52

2023 Contact Center Average Handle Time Roadmap 52

ClientSuccess

NOVEMBER 22, 2021

But did you know sentiment management can also be a customer marketing focus? Social Media. Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts. Support Tickets. Customer Engagement.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Do you need multichannel support (phone, email, chat, social media)? Technology Roadmap Inquire about the contact center’s technology roadmap and future plans. What type of customer support do you require?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105