Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience
ShepHyken
OCTOBER 11, 2019
This week we feature an article by Joseph Michelli who has written a new book about how Airbnb has used convenience and personalization to deliver an amazing experience. In fact, you probably spend time trying to inspire people (yourself and team members) to serve and create loyalty-building experiences for other people (customers).
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