Totango

AUGUST 21, 2020

We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. As mentioned in the Webinar, we are also enabling partners on the playbook and methodologies to drive like experience. SC: Totango is very easy to use and is cloud-based.

Innovation 115

Innovation Customer Success NPS Reference 115

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Webinar 40

Webinar Presentation 2002 Consulting 40

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Being a good partner and delivering outcomes is expected.

Marketing 64

Marketing Webinar Reference Events 64

CustomerSuccessBox

APRIL 6, 2022

Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Inviting customers to webinars and events. Frequent sales checking to see how they are doing.

Customer Success 52

Customer Success Customers Innovation Document 52

Gainsight

MAY 13, 2020

Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . We’ve all heard the saying “Everyone is in Sales.”

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Product-led strategies + distributed teams + retention-vs-newbiz = throw away old sales playbook. Split out Sales and Account Management . Pay Attention to Net Promoter Score (NPS). Upcoming Webinar.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

Stella Connect

MAY 11, 2017

There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). This group of unhappy customers had given their service agents’ performance an average star rating of 1.06, and the brand an average NPS score of -85.

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

SurveySparrow

JULY 17, 2019

NPS software of SurveySparrow enables you to predict the loyalty of your customers and how likely they are to refer you to their friends. Keep track of your productivity, increase in sales, and also customer satisfaction. SurveyMonkey CX comes with training through documentation, webinars, and online. A free trial is offered.

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

ChurnZero

AUGUST 23, 2019

Much like the evolution within the Sales team and the creation of “Sales Ops”, Customer Success is on a similar trajectory. There was also mentioned of combining Revenue, Marketing, Sales, Customer Success ops to one team. Say- in the next 90 days we’re going to implement an NPS process. What was the sales process?

NPS 40

NPS Customer Success Sales Metrics 40

ClientSuccess

OCTOBER 10, 2017

Customers in the Evaluation Stage work mostly with marketing and sales to figure out if a company really is the best fit for what they are looking for. and how sales team members are handling these requests. The Buying Stage is the last stage of the customer lifecycle that focuses heavily on marketing and sales. Buying Stage.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide.

Measurement 40

Measurement White Paper Customer Journey Document 40

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Pricing is a reflection of every aspect of your go-to marketing strategy, right from how you involve sales and marketing to the way you present the product to prospective customers.

Marketing 52

Marketing White Paper Advertising Airlines 52

Gainsight

JULY 7, 2021

And in February 2021, we hosted our first fully digital Gainsight Sales Kickoff. What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? Leading up to the event, our Sales and Customer Success teams could leverage a handful of VIP passes with key customers and prospects.

2021 45

2021 Events Social Media 2013 45

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Webinar 9

Webinar Presentation 2002 Consulting 9

SmartKarrot

JANUARY 20, 2021

Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Work closely with Engineering, product management, customer support, and sales teams. Collaborate with sales, marketing and services delivery team to execute campaigns against the install base.

Customer Success 10

Customer Success Banking ROI Webinar 10

ChurnZero

DECEMBER 14, 2022

“This has led to an increase in cross-sells as well as client advocacy which for ClearGov includes references, participation in webinars and events, and case studies.”. Increasing product adoption and customer ROI with thoughtful approaches. We’ve made believers out of executives, product, sales and marketing!”.

2022 98

2022 Customer Success NPS Customer Satisfaction 98

inQuba

SEPTEMBER 6, 2022

Customer Journey Management (CJM) is a well-known capability but seems to have a reputation for consuming a lot of energy (and dollars) while delivering a distant ROI. Marketing congratulates itself for the generation of a new lead, sales for converting that lead into a sale, and customer success for ensuring adoption and consumption.

Customer Journey 52

Customer Journey Management 2022 2011 52

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Banking 52

CustomerSuccessBox

DECEMBER 24, 2021

Highlight the ROI or the value that they received or the positive impact that your product was able to offer. This way each touchpoint with your customer-whether it’s through marketing, or sales, or product team- is an opportunity to make that impression. Low NPS Customer Webinars Conferences.

Customer Success 52

Customer Success Chief Customer Officer Customer Journey Mapping Touchpoint 52

ChurnZero

MAY 7, 2021

During the webinar, we cover: How to assess where you fit within the stages of Customer Success maturity. If you missed the webinar, you can watch it on-demand. A [Bora]: Some of the easiest automations we have built-in are follow-ups to customer satisfaction surveys like NPS, CES, and CSAT. Q&A Recap.

Customer Success 59

Customer Success Metrics Document Webinar 59

Gainsight

MAY 3, 2020

During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . User Sentiment : NPS, Ratings, Release/ Feature-specific feedback to capture results/ outcomes/ ROI . There isn’t a better or more efficient sales and retention tool than that! . In-App Guides/Survey.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Amity

APRIL 24, 2017

I started my career as a Developer, and I also worked in Sales for a couple of years. They focus on responding to user inquiries (call and emails), but also spend 20% to 30% of their time on projects to help reduce ticket volume — For example, writing Help Center articles, and conducting training webinars.

Customer Success 93

Customer Success Culture Books Metrics 93

Kitewheel

MARCH 10, 2021

These include: Earning up to 10x ROI from intelligent nurture and upsell journeys. Increasing sales activities by 10% through online and offline offer optimization. Increasing NPS by over 10 points with automated service recommendations. Driving 10x more paid media engagement with a digital cross-channel journey.

Customer Journey 59

Customer Journey ROI Customers Webinar 59

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. To this list, we would add service “highlights” that naturally encourage sales. You also hope to keep agents engaged so they’ll want to stay put. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

SurveySparrow

NOVEMBER 30, 2021

With the SurveySparrow integration, you can: trigger CSAT / NPS surveys when a ticket is closed. track your CSAT/NPS scores and update the ticket field. Databox pulls your analytics data from different tools such as HubSpot Marketing/Sales, Google Analytics, SEMrush, Facebook Ads, etc., Prove the ROI of your advertising.

2021 52

2021 Document Webinar Connections 52

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Handpicked related content: How to measure customer experience beyond NPS ]. Outbound Sales Call. Pick a mix of financial, customer and operational metrics. Churn Rate.

Customer Journey 93

Customer Journey Events Metrics Government 93

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. To this list, we would add service “highlights” that naturally encourage sales. You also hope to keep agents engaged so they’ll want to stay put. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. Pick a mix of financial, customer and operational metrics.

Customer Journey 43

Customer Journey Events Metrics Government 43

Confirmit

MAY 29, 2018

Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Qualtrics

FEBRUARY 26, 2019

We tried to socialize that all around the company with sales leaders, marketing leaders, and nobody was ready for it. We started to take on even bigger projects, such as how do we best assign our customers to sales channels based on their risk and opportunity. Our sales leaders jumped on board. It snowballed further from there.

Customer Experience 37

Customer Experience Books B2C B2B 37

Thematic

NOVEMBER 13, 2018

VOC and Net Promoter Score (NPS) go hand-in-hand: by truly understanding your customers and addressing their biggest concerns, by managing your VOC program properly, you should expect your Net Promoter Score to be positively affected. Make sure you choose the right metric , such as NPS, but don’t focus on it too much.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101