InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW’s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Article 200

Article Customer Experience Customers 200

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW‘s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Article 200

Article Customer Experience Customers 200

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW‘s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Article 200

Article Customer Experience Customers 200

Alida

AUGUST 24, 2016

By 2020, my fellow Millennials and I will make up half of the entire global workforce. We outnumber our Baby Boomer parents and Generation X in general population. Our growing impact makes us the most researched generation in history—and allegedly, according to many pundits, the most narcissistic.

Engagement 162

Engagement Culture Sports 2015 162

ProProfs Chat

NOVEMBER 17, 2017

The post Expert Opinion: Top 3 Customer Support Trends to look for in 2018 appeared first on ProProfs Learning and Knowledge Management Resources. The best part, applying these techniques don’t require any technical expertise or coding knowledge and you can rest assured about a top-of-the-line customer service. Try Live Chat for Free.

2018 111

2018 Omnichannel 2017 Technology 111

Think Customers

SEPTEMBER 17, 2015

As a tightly-knit family of editors, marketers, and tech junkies, we absolutely love what we do. Every day, we find new ways to explore and share relevant news about good customer strategies.

Blog 82

Blog Engagement Interaction Customer Experience 82

Beyond Philosophy

AUGUST 4, 2022

Dr. Turner explains that he thinks of AI the way author Cathy O’Neil does in Weapons of Math Destruction : Algorithms are opinions embedded in code. Humans make those decisions, even in unsupervised machine learning, which means it is still an opinion about what those will be, affecting AI’s suitability.

Social Media 148

Social Media Technology Consumers Marketing 148

OpinionLab

APRIL 14, 2015

I’m very excited to announce that we just published the latest edition of our Customer Opinion Index (COI) benchmark report , which is now available for download on our website. The post Our latest Customer Opinion Index Report is live! appeared first on OpinionLab.

Download 84

Download Insurance Omnichannel Leadership 84

InMoment XI

JANUARY 3, 2024

Impact on Generalization: If the company relies solely on these biased survey results, they may make decisions based on an exaggerated understanding of customer satisfaction, potentially overlooking the needs and opinions of the more moderate majority.

E Commerce 324

E Commerce Social Media Retail Customer Satisfaction 324

InMoment XI

APRIL 5, 2024

However, in other cases, response bias can be more pronounced, particularly if the survey topic is sensitive or if participants have strong opinions or motivations that influence their responses. It’s essential to recognize that while response bias can never be eliminated, but researchers can take steps to minimize its impact.

Feedback 260

Feedback Reference Hospitality Workshop 260

InMoment XI

MARCH 26, 2024

When your customers feel that their opinions are valued, they are more likely to engage with your company and become loyal advocates. Your Opinion Matters. Hi (customer’s name), we value your opinion. Hello (customer’s name), your opinion matters to us. Review requests can activate your brand promoters.

Brands 260

Brands Feedback Sales Consumers 260

NetBase

APRIL 19, 2019

<span data-sumome-listbuilder-embed-id=”32d3c826dbd5e95a045026379dd5d50fe3c34b70a6aeb2c5031dbd81a2f9c975″></span> The post Social Sentiment Review: Divided Opinions On Peeps appeared first on NetBase.

Consumers 46

Consumers Demo Brands Connections 46

Michelli Experience

NOVEMBER 28, 2017

The post Please Ask My Opinion BUT NOT TOO MUCH appeared first on Joseph Michelli. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Net Promoter Score 45

Net Promoter Score Consulting Feedback Article 45

InMoment XI

OCTOBER 5, 2023

Gathering intel and opinions from all these folks will give you chances to improve both your contact center and your overall customer experience, strengthening human connections and your bottom line. In other words, a follow-up lets customers know you’re as interested in the relationship they have with your brand as the transaction.

Contact Center 486

Contact Center Call Center Social Media Employee Experience 486

ijgolding

FEBRUARY 16, 2015

I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. I am also unlikely to be the last. On a weekly basis, Customer Experience Professionals all over the world are being challenged to demonstrate the ‘tangible’ value focusing on the Customer […].

Customer Experience 111

Customer Experience Customer Experience Professionals Customer Centricity Customer Retention 111

Retently

MARCH 5, 2024

It sends a clear message: you value their opinion, and their voice is heard. Express gratitude for the customer’s feedback and let them know that their opinion is valued. Tailoring your responses to the specific type of feedback shows that you are listening and genuinely care about your customers’ opinions and experiences.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Alida

FEBRUARY 10, 2022

To encourage them to share their thoughts, opinions, and unique perspectives, you need to turn them into storytellers. Customers always have stories to tell—but at first, they might not realize their feedback is a story that truly needs to be shared.

Feedback 246

Feedback Customers Customer Experience 246

BirdEye

SEPTEMBER 6, 2023

The role of reviews in forming opinions It turns out that the role of reviews when forming opinions plays a huge role. In fact, 92% of respondents indicated that they read at least two reviews before forming an opinion about a business, with 50% reading five or more reviews. Does reputation affect consumer choices?

2023 115

2023 Consumers Multi-Channel Healthcare 115

Brandwatch CX

MARCH 4, 2024

Discover consumer sentiments and opinions in our latest research. How did consumers feel about the top 10 most-watched Netflix shows in 2023?

2023 113

2023 Engagement Consumers 113

Kerry Bodine

SEPTEMBER 14, 2021

Please take a few minutes to share your opinions on this important topic. The post Voice Your Opinion — Win Fun Prizes! And you’ll be entered into a drawing to win 1 of 10 copies of Outside In: The Power of Putting Customers at the Center of Your Business personalized and signed by yours truly. Thanks in advance!

Customer Experience Professionals 14

Customer Experience Professionals Customer Experience Customers 14

Brandwatch CX

MARCH 4, 2024

Discover consumer sentiments and opinions in our latest research. How did consumers feel about the top 10 most-watched Netflix shows in 2023?

2023 93

2023 Engagement Consumers 93

Beyond Philosophy

JANUARY 19, 2020

Confirmation Bias describes how, when we have an opinion about something, we seek out information that confirms what we believe. Hearing different opinions strengthens your position, but Confirmation Bias does not allow for differing views. This group can hold onto their opinions in the face of overwhelming evidence against them.

Leadership 157

Leadership Consulting Presentation Sports 157

ShepHyken

FEBRUARY 20, 2024

Yes, this is subjective, and it’s the customer’s opinion that matters, but keeping in mind that you’re creating value in the time your customer spends with you will help you focus on delivering your best customer experience. Does the Customer Come Back?

Metrics 151

Metrics Customer Service Workshop Measurement 151

Beyond Philosophy

FEBRUARY 24, 2022

So here are the things we do to get what we want: Rule #1: Have an opinion. I tell my team they are paid for an opinion. Having an opinion is critical whether you are an employee or a consultant. As a consultant, you not only should have an opinion, but you should also realize that your opinion is what the company bought.

Engagement 89

Engagement Consulting ROI Presentation 89

Alida

MAY 5, 2021

The goal of the community, which started with a group of about 5,000 players, was to create an engaged community of player volunteers who wanted to share their opinions about all things lottery.

Insights 130

Insights 2017 Retail Feedback 130

Zonka Feedback

FEBRUARY 2, 2024

Imagine being able to peek inside the minds of your customers, effortlessly deciphering their hidden emotions, unspoken frustrations, and unbridled praise. Sounds like a marketer's fantasy, right?

Feedback 52

Feedback Insights Customers Marketing 52

Beyond Philosophy

JUNE 17, 2020

Confirmation Bias describes how, when we have an opinion about something, we seek out information that confirms what we believe. Hearing different opinions strengthens your position, but Confirmation Bias does not allow for differing views. This group can hold onto their opinions in the face of overwhelming evidence against them.

Leadership 120

Leadership Consulting Presentation Sports 120

SurveySensum

NOVEMBER 16, 2023

Brand Example SurveySensum smartly uses on-page surveys to get user opinions while they’re using the platform. These surveys are effective for capturing user opinions without interrupting their browsing. These buttons provide an easy outlet for users to express their opinions without disrupting their experience.

Feedback 52

Feedback Social Media E Commerce User Experience 52

Feedbackly

SEPTEMBER 22, 2023

In this regard, customer opinions and feedback matter as much as the big numbers delivered by KPIs. They help brands identify the underlying emotions, opinions, and attitudes. Therefore, when choosing the best CX KPIs, select ones that offer balanced qualitative and quantitative insights.

Net Promoter Score 98

Net Promoter Score NPS Measurement Metrics 98

ReviewTrackers

MAY 14, 2020

You can listen to your customers’ opinions. . Do they have a positive opinion of you or a negative opinion of you? The first step to improving your reputation is to listen to conversations about your business and figure out where you stand. What do your customers really think? What do they want?

Management 123

Management Social Media Leadership Engagement 123

ProProfs Chat

OCTOBER 30, 2020

For example, the scale has options like ‘strongly disagree’ to ‘strongly agree’, thereby capturing a comprehensive opinion. (d) Adopt a sincere approach while forming the questions: Do not try to misguide or influence their opinion in any way. . You have already created an opinion in the mind of the customer. Needs improvement.

Net Promoter Score 105

Net Promoter Score Customers Feedback Engagement 105

SurveySensum

DECEMBER 18, 2023

Customer feedback refers to the opinions, comments, and suggestions customers provide about their experience with a product or service. Encouraging Unsolicited Feedback One of the greatest ways of collecting feedback is to encourage the customers to share their opinions in their own words. What is Customer Feedback?

Feedback 52

Feedback Competitive Advantage Reference Customers 52

Retently

MARCH 2, 2023

Hence, businesses come up with options to minimize the efforts of their customers to share opinions and suggestions. That’s because they allow respondents to express opinions and feelings in a way that is not limited by the predefines scale of a rating question. When to trigger 5-star surveys? Timing is essential.

Customer Satisfaction 158

Customer Satisfaction Feedback Net Promoter Score Culture 158

Alida

JUNE 27, 2019

Customers have more platforms on which to voice their opinions and share their experiences, positive or negative. As business and technology evolve, it’s vital that companies move from being business-driven, product-driven, or sales-driven to being customer-driven.

Customers 188

Customers Sales Technology Voice of Customer 188