Grade.us

AUGUST 18, 2020

Nothing says digital authority these days more than something Google related. Today, the Local Guides program has matured into a large and sizeable community. Google uses points and occasional perks to motivate its users. Users can contribute to businesses, locations, information, and photos to Google Maps. Get Started.

Social Media 58

Social Media Events Connections Information 58

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. How are brands responding to these shifts?

Brands 26

Brands Healthcare Innovation Consulting 26

GetFeedback

JANUARY 19, 2020

To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. Now, I’ll give Expedia points for keeping the email short–just asking whether I was happy, or not. If I just wanted to give feedback to Expedia or the hotel, I’d probably drop out at this point. . How could Expedia improve this process?

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

West Monroe

JUNE 16, 2021

The financial results—historically low win rates, sporadic cross-sale success, and in many cases heightened levels of sales personnel attrition—are proving this. Without a consistent and data-driven methodology, sales efforts aren’t repeatable or scalable, proving both costly and ineffective in business development.

Banking 52

Banking Sales Financial Insights 52

ChurnZero

FEBRUARY 11, 2022

With more and more executives wising up to the value of this customer function – whether due to the pandemic, the industry’s growing acceptance, or internal champions – customer success leaders must figure out how to make their C-suite’s heightened, and potentially fleeting, interest permanent. Have an informed perspective.

Customer Success 98

Customer Success Chief Customer Officer Customers Article 98

OpinionLab

JUNE 20, 2017

Digital feedback has the potential to have far-reaching business impact on defining metrics, such as customer loyalty and revenue. But you’d be surprised how many large businesses don’t know where to start. That customer’s expectation for you to take action is no different on digital channels. Sounds easy, right?

Feedback 114

Feedback Customer Experience Touchpoint Voice of Customer 114

ClearAction

AUGUST 16, 2019

Customer engagement can yield short-term or long-term rewards or penalties, depending on how customer-centric they are. How can you maximize long-term rewards and minimize penalties? Make sure your marketing is centered on customers ‘ well-being from their perspective. “An Are you tracking all of these?

Customer Centricity 48

Customer Centricity Customer Engagement Engagement 2018 48

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries.

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

Gainsight

DECEMBER 23, 2019

Just in brief, how big should you scale your Customer Success team? And so at some point, I think all of us unless, especially these days when you can’t go public anymore burning epic amounts of money, at some point, how ever you define your budget you’ll end up with about $2 million per CSM.

Customer Success 52

Customer Success Customers Sales Metrics 52

Gainsight

JUNE 18, 2020

Today, I’m delighted to introduce you to Will Rahim , Senior Vice President, Global Customer Success at Delphix , a global leader in digital transformation. When it comes to optimizing customer success through digital systems and processes, Will is a seasoned pro! How are people using the product? Okay, let’s dig in.

Customer Success 52

Customer Success Insights NPS Metrics 52

Currency Alliance

APRIL 10, 2021

As a result, some CEOs don’t consider the potential of an excellent loyalty program: to be a significant profit center in its own right. It’s not unusual for the very best programs to comprise 15%-30% of a business’s enterprise value. Most loyalty programs report how many members they have. Nobody granted those loans on a whim.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

In my opinion, if someone believes they have reached ‘best practice’, then they typically stop thinking about how to create more value for all stakeholders, and simply allow inertia to drive their customer engagement efforts. Let’s also be honest about how much time you can dedicate to improving your loyalty program’s performance.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Gainsight

JUNE 10, 2021

Building Programs That Drive Adoption at Scale: KC Duggan, Director of Revenue Systems at MINDBODY, JT Eborn MBA of PMP Instructure, Melissa Allen the Sr. Don’t spread yourself too thin—focus on perfecting an area to drive momentum and then apply those learnings to other adoption paths. How clean is your data? Daily Tracks.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52