Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Send email tips on advanced features to customers in the adoption phase.

Customer Engagement 96

Customer Engagement Engagement Net Promoter Score Metrics 96

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? What products, right? What is an In-App Survey? What is an In-App Survey?

Insights 52

Insights User Experience Customer Satisfaction Books 52

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. Watch the Free Demo Now.

Social Media 98

Social Media E Commerce Advertising 2025 98

BirdEye

SEPTEMBER 22, 2022

Team chat apps let employees engage with each other both on a professional and personal level. Having chat apps for work is especially important for remote teams that can’t interact face-to-face in the office. Having chat apps for work is especially important for remote teams that can’t interact face-to-face in the office.

Healthcare 98

Healthcare Communication Retail Document 98

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. They then tested a new approach – displaying a survey prompt upon app opening, but before starting a workout.

Feedback 52

Feedback Social Media Interaction Touchpoint 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). Digital Instructors can be used by any company that provides services or facilitates transactions online or through a mobile app.

2024 52

2024 Download Contact Center Demo 52

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. This will be accomplished by proactively addressing critical navigation issues identified through user surveys and app analytics. 77% of customers prefer brands that listen to them.

Social Media 62

Social Media Feedback NPS Insights 62

Optimove

FEBRUARY 13, 2024

Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. It pairs each individual customer with a perfect product recommendation by using flexible testing to determine what works and what doesn’t.

Download 59

Download Return on Investment Loyalty ROI 59

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

SurveySensum

AUGUST 31, 2023

A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth.

Customer Satisfaction 52

Customer Satisfaction User Experience NPS Demo 52

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Key Touchpoints : Social media ad showcasing the app’s features.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Gainsight

JULY 26, 2023

You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs. Having a cohesive and measurable digital program as part of your customer’s product experience is critical. Prioritize high-value feature activation.

NPS 52

NPS Effort Score Roadmap Measurement 52

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Management 52

Management Demo User Experience Measurement 52

BirdEye

JULY 6, 2023

This message type allows businesses to impress their customers with visual aids, product links, and specially designed communication. Email also allows automation for regular communication, such as product alerts, appointment reminders , etc. The current digitally connected world makes that process very easy.

Connections 98

Connections Document Communication Customers 98

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. What type of medium is used.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Gainsight

JULY 26, 2023

Well defined customer touch points are the foundation of a strong digital experience with your product. The terms ‘customer’ and ‘user’ are sometimes used interchangeably—but each has a distinct set of priorities and needs when it comes to their digital experience with your business and product. Let’s start with the basics.

Customer Journey 52

Customer Journey ROI Webinar Customers 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journey Webinar 83

SurveySparrow

APRIL 21, 2024

Imagine building a mobile app without developers. Startups looking to build web applications Web app development Starts at $29/month Available Available Airtable 4.6 Whether building an app, website, or product design, you need to do proper research. Moreover, the AI-feature makes the survey creation part much easier.

E Commerce 52

E Commerce Feedback E-support Demo 52

Gainsight

JULY 6, 2023

“This should come as no surprise, but the most digital part of Customer Success is in your products. And the best digital products really see you. When you move between your laptop and phone, you expect apps like Spotify to remember you, right? Find more value and create stickier experiences with deeper feature usage.

Touchpoint 52

Touchpoint B2C Omnichannel ROI 52

BirdEye

MAY 22, 2023

That’s why you need an easy-to-use scheduling app to stay on top of your schedules. In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. Table of contents What is a scheduling app? Who uses scheduling apps?

Books 98

Books Social Media Insurance Healthcare 98

Totango

MAY 13, 2022

They can take several forms, including: In-app guides. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials and transcripts.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Encouraging more significant product usage. What Is Customer Retention Software? Reminding customers of renewal deadlines.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. The result?

Social Media 52

Social Media Demo Feedback Communication 52

Amity

JULY 30, 2018

As a CSM, improving product adoption should be a top priority for you in order to ensure your customers’ long-term success. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product more effectively. Are there in-app messages and tips to guide you through the next step?

Customer Retention 174

Customer Retention Presentation Engagement Information 174

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. CRM data can be stored, retrieved, analyzed, applied and synced with data from other apps. Why Do I Need B2B CRM Software?

B2B 79

B2B 2022 Sales Customer Relationship Management 79

BirdEye

MAY 26, 2023

In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. If you’re looking for better solutions with HIPAA compliant scheduling features for your office or practice, below are guidelines and software tools to consider.

2023 98

2023 Healthcare Insurance Government 98

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. The onboarding experience was in-depth and thorough.

2024 108

2024 Customer Centricity User Experience 2023 108

SurveySensum

FEBRUARY 6, 2024

With cancellation surveys, you can identify specific pain points in your product, pricing, or customer service that drive churn. By understanding why customers choose a competitor, you can identify specific features, pricing models, or service aspects that attract them. Yes, this hurts like a breakup!

Feedback 52

Feedback Demo Insights User Experience 52

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. Opt for robust analytics and reporting features. This software will help you gather actionable feedback to improve your products and services. But you’re not quite sure how it’s being received by your customers.

B2B 52

B2B Feedback NPS Demo 52

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. Video editing app has become increasingly vital in various fields, such as: Marketing Entertainment Education Social media (Youtube channel, Instagram, Facebook, etc.)

Social Media 98

Social Media E-support Entertainment Call Center 98

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

BirdEye

JUNE 30, 2023

In this blog, we’ll show you how to use it and gain a better understanding so you can apply strategies to leverage it for your business and products. Apple products Open the Google Assistant app first on your iPhone or iPad and sign in. Apple products In the Google Assistant app tap the shopping cart icon.

2022 98

2022 Management Customer Experience Management Blog 98

Magellan Solutions

AUGUST 4, 2023

Productivity is essential to success in many different fields. Productivity increases efficiency and also creates room for innovation and expansion. These AI tools for improving productivity are paving the way to improved efficiency. Today, we will explain how AI tools for improving productivity transform industry efficiency.

Call Center 98

Call Center Innovation Document Insights 98