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Converse 2022

Uniphore

U-Self Serve. Analyze Analytics and insights from 100% of interactions across all channels. Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Our Mission.

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Mastering the 5 Point Likert Scale for Effective Surveys

Retently

This article will clarify its structure, explain how to create effective Likert questions, and offer insights into analyzing and interpreting the provided answers to inform your decisions. For example, asking “How satisfied are you with the price and quality of the product?”

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Multi-Touch Attribution

Optimove

Multi-Touch Attribution tools work by analyzing and assigning value to each touchpoint a customer interacts with during their journey towards a conversion. Attribution Model : Various attribution models can be used within a multi touch attribution model, such as linear, time-decay, position-based (U-shaped), or data-driven models.

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The Importance of Compassionate Customer Service and Truly Human CX

Kustomer

We can implicitly understand the importance of caring for your customers, but for several years now, the data has been showing much the same: A customer is four times more likely to move to a competitor when facing a service-related issue rather than a price or product-related issue. What is Compassionate Customer Service.

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The Complete Glossary of Common Customer Service & Support Lingos

ProProfs Chat

A B C D E F G H I K L M N O P R S T U V W. Agent Performance Reports help you analyze the performance of your agents. It holds vital information that can be analyzed and used to create new support or sales strategies.

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User Experience Surveys: 10 Questions to Ask

ProProfs Chat

User experience surveys are surveys conducted to gauge the experience of a software product or website user. Similarly, you may conduct these surveys as soon as you onboard a client onto your product. There are many survey-making tools available today that you can leverage to plan, create, deliver, and analyze online surveys.

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Customer Success and Product Experience – Better Together, Now More Than Ever

Gainsight

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Traditional Factors. New Factors to consider.