Uniphore

JANUARY 19, 2022

U-Self Serve. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission.

White Paper 10

White Paper 2022 2002 2011 10

Bold360

OCTOBER 18, 2019

However, almost every part of a business impacts the customer experience – from product to marketing to sales to service – which makes it a complicated area to plan for and see improvements. This leaves many companies stuck on where and how to start on their journey towards improv ing their customer experience strategy. .

Customer Experience 40

Customer Experience E-support Customers Webinar 40

COPC

MARCH 23, 2020

Work-At-Home call centres have long been touted as the future of the customer contact industry and many companies report increased productivity from their at home agents, but our findings are that these results are often skewed. They had concerns about control processes, Data Security, Technology requirements, etc., Conclusion.

Consulting 52

Consulting Government Technology Telecommunications 52

News & Customer Experience

SEPTEMBER 1, 2015

Each customer pretends to have a direct relationship with the brand , he wants to interact, to be entertained, to choose and live an experience with that brand everywhere: be it the website, be it the post-sale assistance and be it the shopping experience.

Customer Experience 40

Customer Experience Entertainment Touchpoint Retail 40

Brandwatch CX

JANUARY 10, 2024

As well as positive and negative lists, we’ve included a generic emotive one too, which lets you separate all social media mentions of your brand (or product, competitor et cetera) in which someone has an opinion, from less emotive reporting and neutral statements. This can be great for categorising and segmenting your data.

Social Media 52

Social Media Sales Customer Service Customer Care 52

Brandwatch CX

JANUARY 10, 2024

As well as positive and negative lists, we’ve included a generic emotive one too, which lets you separate all social media mentions of your brand (or product, competitor et cetera) in which someone has an opinion, from less emotive reporting and neutral statements. This can be great for categorising and segmenting your data.

Social Media 52

Social Media Sales Customer Service Customer Care 52

Russel Lolacher

OCTOBER 3, 2018

If anything, it had been having a pretty fun and productive day at her office. Fiddling with a few products in her vicinity isn’t “ninja enough” to mask that. Customers are savvy enough to know what they want and when they need assistance. Morale of the Story: Assuming Makes an Ass out of U and Me. Aka they’ll come back.

Retail 48

Retail Sales Customer Journey Customer Experience 48

Velaro

JULY 22, 2015

Ecommerce live chat is great for customer engagement with site visitors who have a question or need some other assistance– but what about customers who just want to make a purchase and move on? Customer engagement is being transformed by social media “buy” buttons and ecommerce live chat. What’s Next for Customer Engagement?

Customer Engagement 40

Customer Engagement Engagement Social Media 2013 40

Russel Lolacher

OCTOBER 3, 2018

If anything, it had been having a pretty fun and productive day at her office. Fiddling with a few products in her vicinity isn’t “ninja enough” to mask that. Customers are savvy enough to know what they want and when they need assistance. Morale of the Story: Assuming Makes an Ass out of U and Me. Aka they’ll come back.

Retail 40

Retail Sales Customer Journey Customer Experience 40

Grade.us

SEPTEMBER 15, 2020

If your business sells services or products locally, the success of your business hinges on how visible you are on search engines. Local SEO is a street-level marketing environment, being contributed to by millions of business owners and their staff, sometimes assisted by agencies and experts. Reading Time: 15 minutes.

2020 58

2020 Definition Social Media E Commerce 58

Russel Lolacher

JANUARY 30, 2022

They had an office that was actually sort of centralized, while the rest of the cubicles and desks were kind of around them in a U shape outside of this particular office, which had a closed door. There is apparently a long list of assistants that have been paraded, run screaming and crying from working with him.

Culture 52

Culture 2013 Employee Experience Leadership 52

Grade.us

DECEMBER 1, 2020

Source: Local U via Mike Blumenthal Visiting hospitals and clinics in the middle of a pandemic is a risk, especially if your health concerns can be handled virtually. They’re like mini ads for your company, products or services. Product: This feature was starting to roll out in December 2019. Highlights.

2021 49

2021 Books Download Events 49

C Space

OCTOBER 5, 2020

Before the UK government’s recent U-turn on encouraging workers to return to their desks, 46% of workers told the BCO they planned to divide their time between home and the office over the next six months. Coca-Cola is slimming down its roster of product offerings in response to the coronavirus pandemic.

2020 40

2020 Brands Travel 2021 40

ChurnZero

DECEMBER 22, 2020

In the words of our Associate Product Manager, Peter Watt: “I’d be lost without it.” . For when you want more productive, bias – free brainstorming sessions that give every idea a chance to be heard, not just the first or the loudest: . a nd for when yo u finally have the time to read f or pleasure: .

2021 59

2021 Customer Success E-support Books 59