tag challenges 
Playvox
AUGUST 11, 2022
To keep track of consumer data, most customer support teams use chat conversation tags. However, most support teams are tagging issues manually, which leads to a plethora of problems. Inconsistent Chat Tagging. Usually, support teams will have a clear framework for tagging support conversations. Poor Tag Coverage.
BlueOcean
OCTOBER 17, 2023
And inconsistent criteria are only half the challenge, because some companies struggle with the availability and quality of measurable data in the first place. We walk through some of the biggest questions and challenges below. This is often the case for smaller companies or those with complex supply chains with limited visibility.
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InMoment XI
JANUARY 23, 2024
Focus on how you can gather actionable insights from Local Guides’ reviews, as well as how you can address challenges based on the information available. Here is a list of the types of contributions that Google Local Guides can make, alongside the corresponding number of points per contribution.
Eptica
MARCH 11, 2022
Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Author: Pauline Ashenden - Demand Generation Manager With interaction volumes rising, delivering a consistently high-quality response to every customer is an increasing challenge for contact centre teams.
Thematic
SEPTEMBER 1, 2021
With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. How chat data is displayed in Thematic Challenges of traditional chat analytics Support tickets and chat conversations can be tricky to analyze. Thematic has just rolled out two new integrations with Zendesk and Intercom.
Playvox
OCTOBER 4, 2022
While tagging customer interactions might seem like a small part of your operations, it’s actually a vital component of running a productive contact center. Consistently tagging your customer support interactions in Zendesk — or any chat software — should be a top priority. Why You Should Properly Tag Customer Conversations.
Eptica
NOVEMBER 11, 2021
Date: Friday, November 12, 2021 Author: Pauline Ashenden - Demand Generation Manager Preparing for future customer service challenges. Author: Pauline Ashenden - Demand Generation Manager The past eighteen months have created enormous challenges for organisations in general, and customer service in particular.
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