understanding-your-audience 
Alida
APRIL 12, 2022
86% of customers are willing to pay more for a better customer experience. Given that, it's not surprising that two-thirds of businesses compete primarily on the customer experience they are able to provide.
InMoment XI
NOVEMBER 30, 2023
Your company’s reputation is arguably more important than your product or service. Define Your Brand Identity: Establish a clear and consistent brand identity that aligns with your values and resonates with your target audience. What are the Key Components of Brand Reputation Management?
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InMoment XI
APRIL 28, 2022
Market research provides the mapping tools you can use to chart your business landscape, understand its various features, and more importantly, get to know the groups and audiences that populate it. . Identifying Audience Segments. Understanding Unsolicited Data.
delighted
JULY 21, 2022
How do you know what your customers are thinking? The only effective way to get into the mind of your audience is to ask them directly – and to do that successfully, you will need to understand and use Likert scale questions. Whether you’ve received an email asking “How satisfied are you with your transaction?
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing. Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work.
InMoment XI
APRIL 26, 2022
Of course, an organization stating diversity and inclusion goals is a good start, but how can brands like yours translate such goals into tangible Experience Improvement (XI) strategies and tactics for their customers and employees? Key 1: Don’t Be Afraid to Make Mistakes Key 2: Engage New and All Audiences Key 3: Apply What You’ve Learned.
InMoment XI
APRIL 23, 2024
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach.
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