ShepHyken
FEBRUARY 18, 2024
Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. My Comment: Calix is a platform that companies in the cable TV and Internet industry use to help run and manage their businesses. Will AI Take Over Customer Service?
PeopleMetrics
MARCH 7, 2018
As a CX leader, do you ever feel like you're spending too much time setting up users and dashboards in your feedback management platform when you should be focusing on strategic ways for your organization to improve customer experience? You're not alone. But you can't do it alone - you need help.
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TechSee
JANUARY 25, 2023
Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Bob is also an author: see his site [link] feinerbook.com.
PeopleMetrics
MAY 13, 2020
Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture in 2020: Set a good example. Team members will base their behavior on the models provided by management. As a manager or executive, your communication skills must be especially sharp in the world of COVID-19.
ShepHyken
DECEMBER 27, 2021
Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Or maybe you had a private word with the owner or manager. Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. My Comment: I’m often asked about how to handle negative online reviews.
Michelli Experience
SEPTEMBER 21, 2016
On September 11, 2001, Midwood Ambulance Service employees responded to the terrorist attack on the World Trade Center in New York City. A Starbucks partner chose to charge full price and not give away $130 worth of water during the September 11, 2001, tragedy. Unfortunately, that e-mail was accurate.
CSM Magazine
AUGUST 3, 2021
Steijaert began his McDonald’s career as a field service consultant in 2001. There he managed restaurant innovation efforts. I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”.
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