How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46
Customer Bliss
APRIL 11, 2017
Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. He arrived at that role in October 2007.) He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint. In the early days of NPS, it “hadn’t passed the CFO test.”
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