2010 Customer Satisfaction Customer Service Social Media 
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Paul Husar, Senior Call Center Manager at LG Electronics.
Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.
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CSM Magazine
JANUARY 27, 2021
The current situation has highlighted the need for a robust and deliverable customer service strategy. One company that is leading the way with a strong customer-centric approach is Blindster , the nation’s leading custom-made window treatment retailer.
Customer Bliss
MAY 3, 2017
This especially holds true when it comes to customer service. In fact, CEB data shows that 81 percent of customers today will use self-service channels first before reaching out to a company to speak to a customer service rep live. Customer satisfaction has been in a freefall for four years running.
CSM Magazine
JUNE 19, 2019
To highlight this point, Hubspot research identified that 80% of customers expect companies to respond to their social media posts within 24 hours, and 50% claim they would cease business with a company that fails to respond to a negative social media post. Effort matters. Balance is key.
Second to None
SEPTEMBER 25, 2018
However, these enhanced connections do not always have a positive impact on customer relationships. In fact, as social media peels away the layers between your brand and the consumers you serve, there is more of a responsibility to ensure an honest brand experience.
Service Untitled
JULY 25, 2011
Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Most of us find customer service and customer satisfaction a challenge just in the businesses and organizations we pay to use.
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