C Space

JULY 6, 2020

The Brand Move Roundup – July 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. 6 in the U.S.

2020 52

2020 Brands Sports Hospitality 52

2020 Research

AUGUST 26, 2022

The Looming Economic Storm: How Consumer Banks Will Survive This Recession. Explore our five key findings from the 2022 US Banking Industry Loyalty Report, created in collaboration with Apex Scoring System. Should Consumer Banks Shift Their Perspective When Addressing Internal Challenges?

Banking 52

Banking Consumers 2022 Loyalty 52

C Space

APRIL 7, 2020

The Brand Move Roundup – April 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The latest donation is a $1.6

2020 52

2020 Brands Hospitality Banking 52

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. That’s worthy of huge congratulations.

2020 52

2020 Brands Fashion Hotels 52

C Space

MARCH 30, 2020

The Brand Move Roundup – March 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 40

2020 Brands Healthcare Banking 40

C Space

APRIL 29, 2020

The Brand Move Roundup – April 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 29, 2020.

2020 52

2020 Brands Banking Social Media 52

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Communication challenges. Customer Engagement Statistics 2020 Explained. Type, type, click, and the damage is done!

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

C Space

APRIL 27, 2020

The Brand Move Roundup – April 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 27, 2020.

2020 52

2020 Brands Fashion Download 52

C Space

APRIL 14, 2020

The Brand Move Roundup – April 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Fashion Hospitality 52

Ecrion

SEPTEMBER 1, 2020

Although there are still individuals who fear that AI will replace their roles, the latest AI trends for 2020 signal a bright future for this industry. This means that we will continue seeing the advancement of AI and ML related technology in 2020 onwards. Not sure where to start? Don’t worry, we’ve got you covered.

2020 105

2020 Healthcare 2030 Technology 105

Think Customers

JULY 20, 2020

Forrester’s 2020 US Customer Experience Index Report captured the early effects of the pandemic. customers across 250 brands and 14 industries from January through March. Brands that invest in CX are winning. respectively, ranking them at the top of credit card issuers and banks (multichannel) for a second year.

2020 52

2020 Banking Airlines Hotels 52

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.

2020 52

2020 Brands 2008 Multi-Channel 52

C Space

APRIL 17, 2020

The Brand Move Roundup – April 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 17, 2020. Read More.

2020 52

2020 Brands Hospitality Hotels 52

C Space

APRIL 15, 2020

The Brand Move Roundup – April 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Hospitality Social Media 52

C Space

MARCH 27, 2020

The Brand Move Roundup – March 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 26, 2020. Read More.

2020 40

2020 Brands Hospitality Healthcare 40

C Space

APRIL 2, 2020

The Brand Move Roundup – April 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Luxury brand Chanel has given 1.2 Read More.

2020 40

2020 Brands Hospitality Government 40

C Space

MARCH 26, 2020

The Brand Move Roundup – March 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 24, 2020. Read More.

2020 40

2020 Brands Hospitality E-support 40

Ecrion

JUNE 18, 2020

Strong branding is a necessary attribute in order to optimize your company’s sales and resonate with your audience. But, building customer trust is one of the most crucial components of branding that you need to focus on in 2020. Many of your customers may have an opinion of your brand that they’d like to voice.

2020 75

2020 Loyalty Programs Sales 2017 75

Integrity Solutions

AUGUST 19, 2019

In a complex, highly competitive marketplace, bank leaders and managers who make it a priority to create a culture that is built around understanding what the customer needs and values—and the mindset necessary to deliver on it—will have the advantage. The Rise of Technology in Banking: A Double-Edged Sword. By Donna Horrigan.

Banking 47

Banking Financial Loyalty Culture 47

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 26, 2020. Read More.

2020 40

2020 Brands Hospitality Hotels 40

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

2020 132

2020 Customer Experience Magazine Consulting 132

Lithium

NOVEMBER 6, 2020

From Hikma Pharmaceuticals, who used Khoros Marketing to increase engagement on posts by 73%, to Intuit, who used their community to handle massive spikes in support volume during COVID-19, brands across a variety of industries impressed us with their 2020 stories. So here are the winners of the 11 categories.

2020 52

2020 Social Media Return on Investment ROI 52

C Space

APRIL 1, 2020

The Brand Move Roundup – April 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 40

2020 Brands Hospitality Fashion 40

Lithium

NOVEMBER 6, 2020

From Hikma Pharmaceuticals, who used Khoros Marketing to increase engagement on posts by 73%, to Intuit, who used their community to handle massive spikes in support volume during COVID-19, brands across a variety of industries impressed us with their 2020 stories. So here are the winners of the 11 categories.

2020 40

2020 Social Media Return on Investment ROI 40

Comm100

DECEMBER 2, 2021

For the past few years, the need for digital communication has grown across industries as companies understand the need to meet customers on their terms. According to a recent survey, 50% of banking consumers want a seamless mix of physical and digital services during their buying journey. billion globally in banking.

Financial 94

Financial 2022 Customer Experience Omnichannel 94

CSM Magazine

APRIL 23, 2021

Cierra Dobson, strategy director at design and technology agency, Rufus Leonard , explores how brands of all shapes and sizes can adopt the successful strategies of category-defining service brands to grow their market share and take the lead. The strength and resilience of service brands.

Brands 52

Brands 2010 Return on Investment 2020 52

SaleMove

MARCH 19, 2021

Text messaging (SMS) seems to be the preferred form of communication by consumers today, often read within 5 minutes of receipt. Is it a one-way communication where you are driving respondents to another (and potentially less convenient) media like the phone or a web page? Online advertisements? Email messages?

E Commerce 86

E Commerce Marketing 2020 Social Media 86

Qualtrics

NOVEMBER 19, 2019

With 2020 on the horizon, the pace of change shows no signs of slowing down either – check out our 20 breakthrough experiences to look out for as we enter the new decade. On to 2020. And that’s just the start for X4 Summit in 2020. So that was 2019. Netflix + Amazon — will the disruptors be disrupted?

2020 36

2020 Banking Events Social Media 36

BirdEye

OCTOBER 16, 2020

Credit unions, even more so than their larger banking chain counterparts, were faced with a myriad of new challenges. If the pandemic has taught credit unions anything, it’s that marketing isn’t just about brand stewardship anymore. It’s shifted from selling to all-encompassing customer communications. Then along came COVID-19.

Technology 98

Technology Marketing Financial Banking 98

West Monroe

OCTOBER 5, 2021

In other words, because everything is connected behind the scenes, a customer’s experience with their brand is fully integrated and consistent. In other words, the best brands in the world have fully integrated and orchestrated their internal technology and operations to delivery a seamless experience externally, across channels.

Brands 52

Brands Healthcare Touchpoint Sales 52

Comm100

MARCH 23, 2022

With such growth, partly driven by raised bank fees, comes great opportunity to expand membership. The reasons for choosing a credit union over a traditional bank are numerous, but one component that often stands out is community involvement. Out of 430 banks surveyed, nearly 97 percent engage with their customers on Facebook.

Social Media 94

Social Media Banking Omnichannel 2020 94

Comm100

JULY 29, 2020

We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. Live chat is a highly effective communication channel, but only if your customers know about it! Try it out for yourself today! Get Live Chat Free.

2020 52

2020 Average Handle Time Exceptional Customer Service Banking 52

Solvvy

JUNE 22, 2022

NLU is a type of NLP that also gives computers the capability to understand the meaning of questions or other communications. Communicates in multiple languages. billion hours — for retail, banking, and healthcare sectors combined by 2023. trillion in 2020, and analysts predict it will total more than $6.5

E Commerce 119

E Commerce E-support Banking ROI 119

SaleMove

MARCH 19, 2021

Text messaging (SMS) seems to be the preferred form of communication by consumers today, often read within 5 minutes of receipt. Is it a one-way communication where you are driving respondents to another (and potentially less convenient) media like the phone or a web page? Online advertisements? Email messages?

E Commerce 52

E Commerce Marketing 2020 Social Media 52

Kustomer

APRIL 28, 2021

But how do you perfect the science of CX and deliver a consistent experience to every person who interacts with your brand? An excellent customer experience also increases brand trust, consistency, and trackability. However, brands are falling short in this department. The Importance of Good Customer Experience.

Customer Experience 111

Customer Experience Feedback Brands Customers 111

Eptica

MAY 13, 2020

Date: Wednesday, May 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: why you can learn from the classics. Published on: May 13, 2020. Marcus Aurelius Never be tempted to bend or break your internal rules - it will damage your brand and your standing with customers. More about Aristotle ] 7.

Customer Service 79

Customer Service 2020 Banking Customer Centricity 79

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. And Ebay is no slouch.

Marketing 81

Marketing 2024 2030 2008 81