Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. There was a mix of good and bad, for loyalty in 2019. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Here are my top five picks from last week.

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Article 2020 Loyalty Programs Customer Service 65

ShepHyken

APRIL 6, 2020

(Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. My Comment: I’ve always preached that there are two types of loyalty programs. The other is more of a marketing program that rewards customers for coming back. Follow on Twitter: @Hyken.

Article 76

Article 2020 Customer Service E Commerce 76

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

ProProfs Chat

MAY 6, 2020

Must-Read 53 Customer Experience Statistics for 2020 . While the above-mentioned customer experience statistics of 2020 help you learn what works well for a business when focusing on good customer experience, this one helps you learn what you actually should do to prompt your customers to return to your brand.

2020 66

2020 Customer Experience E Commerce E-support 66

ShepHyken

DECEMBER 30, 2019

Using Social Media to Connect with Your Most Loyal Customers by Michael A. Harvard Business Review) More and more companies have loyalty programs — and for good reason. Customer experience trends to watch out for in 2020 by Mahir Prasad. 8 Experts on Changing Up Your Marketing Strategy in 2020 by Wild Coffee.

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Article 2019 Customer Service Social Media 111

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. The planned hundreds of thousands of tests, over the course of the potential season, are expected to cost around $75 million, but the NFL has powerful incentives to play, including revenue from the TV networks that now rely on it to connect audiences with advertisers. Read More.

2020 52

2020 Brands Transportation 2002 52

PK

MAY 12, 2020

It’s increasingly important that loyalty strategies continue to evolve with customer demand, which means companies looking to re-design or launch a mobile app should keep these guidelines in mind as they incorporate their loyalty programs. As a result, Starbucks ended Q1 fiscal year 2020 with 18.9 million active U.S.

Loyalty 52

Loyalty Loyalty Programs Apparel Rewards Programs 52

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. Because we have that immediacy and are increasingly a video-first platform we saw really interesting innovations from clubs and broadcasters to try and stay connected to fans,” said Theo Luke, director of content partnerships in EMEA at Twitter.

2020 40

2020 Brands Sports Fashion 40

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Rebalancing loyalty program economics.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Optimove

JANUARY 6, 2022

In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program. 63% are prepared to modify their spending habits to maximize the benefits of a loyalty program.

Loyalty Programs 98

Loyalty Programs Advertising Loyalty 2017 98

Qualtrics

FEBRUARY 20, 2020

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. Connecting customer and brand in the tech industry. The post 24 must-see tech sessions at X4 2020 appeared first on Qualtrics.

2020 32

2020 Government Employee Experience Leadership 32

NetBase

MAY 26, 2020

In a recent press release regarding its first quarter financials, Shopify shared that, “new stores created on the Shopify platform grew by 62% between March 13 and April 24, 2020 compared to the prior six weeks.” Likewise, in the first quarter of 2020, Etsy grew in active sellers by a margin of 26.4%

E Commerce 97

E Commerce Retail Social Media E-support 97

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. I’m a case in point.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. 31% of respondents rated being able to contact the company through any channel as the top driver of feeling emotionally connected to a brand. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Most loyalty programs report how many members they have. referring friends.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

CSM Magazine

FEBRUARY 5, 2021

In 2020, many businesses struggled to stay afloat during the COVID-19 pandemic. If you are trying to rebound after a lackluster 2020, you need to focus your attention on improving customer service to improve sales. Creating a customer loyalty program is also a great way to enhance engagement and grow sales.

Net Promoter Score 52

Net Promoter Score Customer Service NPS 2020 52

Currency Alliance

MARCH 24, 2020

But there are things we can do to ease the financial stress of those most affected, give customers hope, and proactively manage loyalty program liability. Currency Alliance operates a B2B SaaS loyalty currency management platform. Currency Alliance already has integrations with dozens of travel loyalty programs.

Travel 40

Travel Loyalty Programs Airlines Hotels 40

BirdEye

JULY 14, 2023

Leverage loyalty programs: Reward enthusiastic members of your loyalty program with points or other benefits for leaving a review. A 2020 infographic shows that 70% of customers will leave a review if asked. This can help build a sense of community while encouraging honest feedback.

Social Media 95

Social Media Exceptional Customer Service Loyalty Programs Feedback 95

Hallmark Business Connections

FEBRUARY 23, 2021

On the other hand, mailing addresses can be at 100% for brands with e-commerce, credit cards, contracts or agreements, and loyalty programs. In April 2020, 62% of people said receiving a card in the mail made them feel more connected, and 55% mentioned they felt less isolated after getting a piece of mail.

Marketing 91

Marketing E Commerce Omnichannel E-support 91

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Comm100’s 2020 Live Chat Benchmark Report found that 74.5

Customer Journey 84

Customer Journey Social Media B2C Omnichannel 84

ProProfs Chat

DECEMBER 12, 2019

Delightful customer experience is a major competitive advantage and is predicted to become the primary brand differentiator, overtaking product and price, for B2B sales by 2020. By 2020, product quality and price will not be the key differentiator between brands. Brand Loyalty ) Tweet This. Walker Info ) Tweet This.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

2020 Research

SEPTEMBER 1, 2022

According to a 2015 study by Harvest Business Review , customers that are highly engaged and fully connected with a brand are 52 percent more valuable than those who are not. There are plenty of ways you can measure your customer loyalty levels, including programmatic, purchase, engagement, and corporate measurements. The Bottom Line.

Brands 52

Brands 2022 Banking Advertising 52

Optimove

JANUARY 6, 2022

In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program. 63% are prepared to modify their spending habits to maximize the benefits of a loyalty program.

Loyalty Programs 40

Loyalty Programs Advertising Loyalty 2017 40

Currency Alliance

MARCH 30, 2022

Such a simple program quickly revealed invaluable insight into the customer and opened a whole new channel of communication across email, SMS and good old post! but within a few years it had become South Africa’s leading loyalty program. I co-founded Currency Alliance seven years ago based on two bets.

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

CSM Magazine

MARCH 19, 2021

.’s Loyalty Solutions business with Kognitiv in 2020. ISS’s platform processes sales and loyalty program data from retailers and allows users to easily review performance and generate actionable insights that inform merchandising and marketing decisions. For more information, visit www.iriworldwide.com.

Retail 52

Retail Consumers Insights Financial 52

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Loyalty programs are no different.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Comm100’s 2020 Live Chat Benchmark Report found that 74.5

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Bold360

APRIL 27, 2017

JetBlue also allows for customers to donate points to a charity they feel connected to or passionately about, a great personal touch to show they understand it’s not all about dollars and cents. With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever.

Tourism 56

Tourism Travel Customer Service E-support 56

Currency Alliance

MAY 19, 2021

Any brand can embrace headless loyalty services quickly and easily – even if you already have millions invested in an aging loyalty program. Since Currency Alliance operates in the loyalty sector, I can speak with more confidence about loyalty. Designing for connectivity. Data Management.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Kustomer

JANUARY 11, 2022

In fact, more than two billion people bought online in 2020, with worldwide e-commerce sales exceeding $4.2 Digitalizing all aspects of your business communications , including offering 24/7 customer service, is likely to improve loyalty and lead more customers to becoming brand ambassadors. Image source: Superoffice.com.

Customer Service 98

Customer Service E Commerce E-support Customer Retention 98

PK

FEBRUARY 10, 2020

In the January 28th, 2020 Forrester report, “Use Personalization to Drive Loyalty and Customer Obsession,” PK’s Clay Walton-House discusses how to build emotional resonance with customers. By tying the brand to emotional resonance, companies can have a more lasting effect that extends well beyond the shelf life of a single purchase.

Loyalty 52

Loyalty 2020 Leadership Presentation 52

Connective DX

FEBRUARY 10, 2020

In the January 28th, 2020 Forrester report, “Use Personalization to Drive Loyalty and Customer Obsession,” PK’s Clay Walton-House discusses how to build emotional resonance with customers. By tying the brand to emotional resonance, companies can have a more lasting effect that extends well beyond the shelf life of a single purchase.

Loyalty 52

Loyalty 2020 Leadership Presentation 52

Natalie Petouhof

SEPTEMBER 16, 2015

Tweet Connected World, Disconnected Data: The Answer? And, with the number of connected devices projected to reach 75 billion by 2020, the volume of data available is expected to grow exponentially. IoT Cloud’s capabilities include: Listen to the World at IoT Scale: IoT Cloud connects everything to Salesforce.

2025 49

2025 Events 2015 Loyalty Programs 49

SurveySparrow

APRIL 17, 2020

trillion in 2020, according to Frost & Sullivan. For example, using live chat software on your customer touchpoints can reduce the response time significantly, enabling you to connect with users in real-time. B2B eCommerce is growing at a fast pace and is expected to touch $6.6

B2B 52

B2B B2C Demo Feedback 52

SurveySparrow

JANUARY 7, 2021

In today’s world, people want to connect with brands they can trust. . 2020 was an eventful year! According to a 2020 study, 71% of respondents reported that if they witness a brand is putting profits first than people, they will lose trust in that brand forever. Connect with Customers . billion by 2024.

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52